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Print Your Pet Reviews

1.3 Rating 204 Reviews

7 %

of reviewers recommend Print Your Pet

Company Reviews

1.3

Based on 204 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered 4 items long before the Christmas rush on 10/23, replied to the artwork email immediately, and as of 12/22 have received only one of the items - of course it was the cheapest. They do not respond to emails regarding existing orders however promptly respond to emails about potential orders. Do not throw your money away.”

Posted 5 years ago

“I placed my order November 19th thinking it was enough time to arrive here by the holidays. I was wrong. I’ve sent them many emails asking about my order and haven’t heard anything. They sent me a proof of what my blanket will look like a couple weeks ago and promised it would be here before Christmas. It’s now Friday December 21st and no word. I’m very disappointed and I’m wondering if I’ll ever receive my order. Won’t be ordering from them again. I was very mislead. Joke!”

Posted 5 years ago

“I ordered my son a blanket for Christmas back on November 20 th. About a week before the cut off date. I have yet to receive any kind of email to approve artwork much less an email just to say that my order is being worked on. I’ll be sending all this information to the Better Business Bureau ASAP. The company should be shut down for fraud and false advertisement. They should at least be giving refunds to customers who won’t be getting the product they paid for by Christmas. I should have checked the reviews, my mistake. There will be a special place in Hell for the assholes that run this fly-by-night “business” they are heartless crooks who took advantage of animal lovers. Shame on them!!!! Should have been suspect when there was no phone number to call. Makes me sick to see how they say they are “helping animals” and “shelters” yet think it’s okay to rip people off.”

Posted 5 years ago

“I wish I could leave one star. It is a shame that companies like this exist. I placed an order for two blankets before Thanksgiving and have yet to receive the "mock up" for either. I looked up reviews after purchasing and immediately tried to cancel my order. I was told that they "don't do cancellations." STAY AWAY. Do not make the same mistake I did and lose over $100. This company is robbing people. Disgusting.”

Posted 5 years ago

“Don't do it. I ordered in early November and have yet to receive any updates or items. I emailed them once and got your standard robotic response. I then emailed them two more times and have yet to hear anything. I have now disputed the charge with my credit card company and also reported to them to the Better Business Bureau. After doing research I found out that I'm not the only one. Stay away.”

Posted 5 years ago

“I wish there was a negative star option. They have been wildly unhelpful. I ordered well before the cut off date and have yet to receive my gift or even a proof. Upon a sending a few emails and receiving vague sentiments such as "we are working hard to get your order to you" I finally demanded an update on my personal order status. I am going to copy and paste the exact email they sent me. "Because you email 3 times a week. You ordered on the 20th we have a 3-4 week turn around written on every single page of the website. Give us some time to work and we'll get yuo everything you need and in time. Emailing weekly is just delaying us printing and shipping." It has been over 4 weeks. My order status says "unfulfilled" and I am going to have no gift for my sister on Christmas morning. I gave them plenty of time and they did not deliver. This company should be shut down.”

Posted 5 years ago

“I placed my order on Nov. 7th. After a few emails they responded saying they were busy. A month later after more emails from me, they sent an email with the proofs asking if I approve. I said yes, today, Dec. 21 After more emails, I have heard nothing. With it being the holidays I understand they are busy, but their website has false information, they dont respond to emails, they have no phone number, which is very odd. They had no problem taking my 256.00 the day I ordered, but they can't get my order to me? These 4 blankets were Christmas presents to my kids, which now I will not have. I do not recommend this company at all. Very poor customer service.”

Posted 5 years ago

“I ordered well in advance of their cut-off time to receive items by Christmas and they STILL haven’t shipped it or even confirmed that it is ready. It is now the Friday before Christmas and I am still waiting to get a response from my numerous emails. They claim they will respond within 24 hrs but they have not. I wish I would have read the reviews before purchasing. This company is the worst. Would not recommend.”

Posted 5 years ago

“I order one blanket with 2 dog faces on it on November 16th so that I could have my blanket by Christmas. This is a week before their cut off date of November 25th. It is not December 21st and I have emailed 3 times and still nothing. Hopefully I can cancel my order and get my full refund back. It has been over 4 weeks and I have not heard a single thing from them. I am very disappointed in their professionalism, communication, and care for the customer. It’s almost like they set these dates and cross their fingers that we don’t care about Christmas. Or if they think everyone has the money to buy a last minute gift if their blanket doesn’t come in. Or they simply do not care about the customer. This review if going straight to their inbox.”

Posted 5 years ago

“When I first saw this I thought it was pretty cool, so I ordered a custom blanket on OCT 9th. The email they sent said that everything from artwork to shipping would just take 3-4 weeks. Well 4 weeks later I still had not even received the artwork to approve. The next day after writing a bad review they contacted me saying I should have emailed them first. The next day , Nov 18th I finally received the artwork and I approved. They then said it would another 1-3 weeks to make and 3-5 days to ship. It was shipped Nov 29th. I ended up receiving my blanket Dec 3 almost 8 WEEKS after ordering. I thought the artwork was good so I ordered another blanket Nov 24 a day BEFORE the cutoff date which they said “if you order by this date it should get to you before Christmas.” We’ll it’s now Dec 21 almost 4 weeks after ordering and I haven’t seen the artwork. They just need to stop giving time dates because they haven’t been able to live up to them with me. The blankets are nice and soft and are worth the wait but I would cautiously recommend this to a friend because I have had people talking to me who are in the same situation where they’ve ordered before the date and have yet to receive artwork. They also like me have had issues with the communication with the company. On my second order I sent an email asking them for confirmation that an order went thru because I had deleted the email. I sent that on Dec 7th at 8:50pm and they finally responded on December 13th. They claim to respond in 24-36 hours but I never got a rely until 120+ hours later. And I know it’s the the holiday season and they may have an inbox fluxed with more people complaining about not getting items but they claim to be an award winning CS they just hired MORE people for CS. Just be cautious when you order of a site you saw advertising on IG”

Posted 5 years ago

“Never got what I ordered. Never heard back from my many inquiries. It’s been over 2 months. Didn’t stop them from taking my money. Hopefully I can get it back. Seems like a complete scam.”

Posted 5 years ago

“I ordered 3 blankets on Nov4, i have emailed and emailed. I threatened to give a bad review and cancel my order and recieved a very snippy responce. When I told her I had emailed 5 times with no response she said that that's what the problem is. This is a Christmas tradition for us on Christmas eve. We all have coffee mugs jammies a cute blanket and movies. I picked these this year and truly wish i hadn't. If they cant't handle the ordes they should have cut them off. I paid $156 for 3 blankets. Worst company ever to work with. I sure wish I had read these reviews before I ordered!!! Next thing is to call the bank and dispute the charges!! Thanks for ruining Christmas!!!!! By the way, I was guaranteed the blankets by 12-20 when I ordered!!!”

Posted 5 years ago

“Did not receive order.”

Posted 5 years ago

“THE TRUTH ABOUT ORDERING FROM PRINT YOUR PET I’m sharing my customer experience with PYP. This is an effort to provide transparency to customers left in the dark. • I received my order 10 weeks and 1 day after my order. • I sent PYP 25 emails to follow-up on my order. • They did not respond to any of my messages on social media. • They advertise “printing and shipping” in “3-4” weeks with Christmas cutoff on 11/25. Here’s a timeline of my order progress: 10/8/2018: Placed my order for a custom human-size blanket. 11/6/2018: Received art proof. I approve the same day. 11/8/2018: I’m told the approved art was sent to production. 11/24/2018: PYP mentions busy holidays and says to check my email for art. 11/30/2018: I’m told art was actually sent to production on 11/17. 12/5/2018: They apologize for the delay and push my order up in the queue. 12/6/2018: I’m told my order shipped, and they had sent me a tracking # (they didn’t). 12/10/2018: I get an auto PYP email saying my order shipped with DHL tracking*. 12/12/2018: I get a personal PYP email confirming shipment and tracking. 12/17/2018: There was a delay by DHL/USPS in delivering my order on 12/17. 12/18/2018: My PYP order finally arrives more than two months later. *DHL is an international carrier, which implies all or some of PYP's products ship from outside the U.S. In an email, they say production time takes “1-3 weeks (at most)”, domestic shipping is 3-5 days with 1-3 days priority, and international takes 1-2 weeks. Based on my last note, when you factor what they say about production time (1-3 weeks) and factoring in shipping from DHL to a local carrier aka USPS (3-5 days+), there is no way 3-4 weeks is a remotely realistic delivery. PYP would have less angry customers leaving messages on BBB, other boards, and social media if they were more transparent and realistic about their shipping on their website. It's very clear 3-4 weeks isn't remotely close to being accurate. If they took the time to update this information, they'd solve a lot more problems. Bottom line? If you send them 25+ emails making sure they stay on top of your order, you might get it in just over 10 weeks aka 2+ months.”

Posted 5 years ago

“I’m quite upset. I ordered a blanket for my sister for Christmas and I’m starting to think I’m now out of money and will never receive my blanket. :-( The bad reviews and the fact that I too have politely emailed, twice now and I have gotten no response. Worst customer service and we will see if they truly did just scam me 😰”

Posted 5 years ago

“Oct 29th ordered blanket. Seems like sock orders may be ok but blanket orders are not. Emailed said it would be shipped in two weeks. Nothing. They told me they wouldn’t help me unless I deleted a review. I deleted the review because I just want the blanket. Still nothing. I have asked to cancel the order. Still nothing. I have asked my credit card company to reverse the charge. I hope karma comes to play now.”

Posted 5 years ago

“Horrible customer service. Ordered a blanket in October and didn't receive it. Canceled the order and asked for a refund multiple times, to no avail. Do not do business with this company!!”

Posted 5 years ago

“I haven’t received my products yet, so I cannot comment on how it will look, but it’s three weeks since I placed the order, and I’ve heard nothing. When I emailed them (no phone number to contact them), they claimed their artists had just finished it and it was being sent to printing. But what put me off the most with this company was when I placed my order, they had a pop up that asked if I wanted to spend $10 for a “sneak peak” of my product to make sure it looked alright, I clicked no, and there was another pop up asking if I was sure, they could give me a sneak peak for $7, then again the same process for a digital image. So it made them seem pretty shady. And again, no product, no shipping date, and no real way to ge to the bottom of this other than a stock email, not answering my questions, just thanking me for my patience... There are countless companies out there that offer the same thing, GO ELSEWHERE!”

Posted 5 years ago

“I ordered a custom print of my dog on my socks around this time last year. This year, I plan on ordering a print out of my dog on a mug and blanket! Looking forward to the same quality as before!”

Posted 5 years ago

“Received my order right before Christmas! My daughter is going to fall in love with this after she unwraps it on Christmas Day!”

Posted 5 years ago

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Print Your Pet is rated 1.3 based on 204 reviews