Print Your Pet Reviews

Name: Print Your Pet
Rating: 1.33

1.3 Rating 204 Reviews

7 %

of reviewers recommend Print Your Pet

Company Reviews

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Metrics

1.3

Based on 204 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paid $84 for two custom shirts. Said would be delivered in 2-4 weeks. It’s been over 6 weeks and nothing. No response to email. After seeing other reviews I am pretty certain I have been robbed of $84 by scam artists.”

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Posted 5 years ago

“Terrible experience. Never tor the item, and was told numerous reasons as to why. Customer service is absolutely ignorant, and extremely unhelpful. After posting one review, they asked to have it removed and they would work with me. I removed it, got 2 emails, and it's now been 3 months, and they havent done a thing for me. Absolute embarrassment of a company, give your money to a supportable charity.”

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Posted 5 years ago

“order was supposed to arrive before christmas. Multiple emails, messages inquiries went unanswered. reported to the bbb, still no answer. only when preparing a small claims suit do I get a notice that they are getting ready to send my order. would not offer a refund, blocked me and now having to move forward with legal action DO NOT BUY.”

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Posted 5 years ago

“Total scam- I ordered a pillow in Nov and never received it or heard from the company. I got my money back from Paypal today”

Helpful Report

Posted 5 years ago

“I ordered a blanket from here on November 3, 2018. They still haven't even sent me a shipment confirmation or anything! I emailed them2 weeks ago asking for a status update and they haven't responded.”

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Posted 5 years ago

“I am so frustrated with this company beyond words. DO NOT ORDER FROM THEIR WEBSITE, IT IS A SCAM! I ordered two blankets from this website on October 31st, 2018. They had it advertised on their website to order BEFORE November 25th, 218 to get your order delivered in time for the holidays. First off, they LIE about their order / production dates and times. There is no transparency with this company. If you have an issue they will just tell you to be patient and will sweep your issues under the rug like it's no big deal. EVERY TIME I reached out to this company asking SPECIFIC QUESTIONS about my order they would tell me to be patient, with no other explanation. Second off, their Customers Service is a friggin' joke. No communication what so ever. It's like they don't even care about your issues and concerns. There is no organization with this company and it's employees. What really ticks me off the most about this whole ordeal is that they shipped my order AFTER the holidays, literally December 26th, 2018. False advertising about placing your order on November 25th, 2018 to get your product shipped on time before the holidays. What really puts the cherry on top is that they sent me two blankets with the same print. What ever happened to the TWO separate pictures I sent you of my dog AND cat. Long story short, these people will take your money. Ignore your attempts of communication and will MUCK UP your order in the end any ways. What makes it even better is that they have really no official way for you to contact them besides through email. So have fun with trying to get in contact with them to right they're wrongs if they do mess up your order. DO NOT ORDER FROM THIS SITE! I pretty much wasted my money with fools.”

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Posted 5 years ago

“if I could give zero stars I would. Absolutely garbage company. I ordered 2 coffee mugs on November 23rd 2018 and it is now January 16th and I have not received it. Sent many emails and still have not heard back! Don't waste your time!”

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Posted 5 years ago

“I ordered a coffee mug and a pillow on November 5th 2018 and paid 67.85 for both and it’s now January 15th. And I’ve asked for a refund several times and sent several emails about if I will ever get my product or a refund because I would rather have the money now anyways it was supposed to be a Christmas present. Their customer service is horrible, their refund service doesn’t exist and they will never be on time and I will never hug from there again and will advise everyone else to never buy from them.”

Helpful Report

Posted 5 years ago

“I received my product, so it is not a scam... however, let me tell you how awful the customer service for this company is. I ordered in the beginning of October hoping to give my best friend a blanket to honour the legacy of her passed pet. I ordered well in advance - especially well in advance of their cut-off for Christmas, which was mid-November. I emailed after a few weeks to determine the progress on my order and expressed the need to have the gift for Christmas. I was met with rude and confrontational, unprofessionally written emails. Further, I expressed my dismay towards the emails I received and waited a few more weeks until I once again asked where my order is and if I will be receiving it. At this point, it had been so long that I assumed the company was scamming me. I told them I would have to make a claim with my credit card company if they do not reply to my emails and tell me the progress on my order. I was threatened with illegitimate legal action, and from then on the company went silent. I am knowledgable about the law so I knew that they could not sue me for anything, but I continued to wait to see if anything would happen with my order. Christmas passed and I continued waiting, but eventually I was about to file a complaint through the BBB. I then received an email about my shipping and eventually the product did come, and it is nice. However, the company is absolutely awful in terms of customer service, communication, and timeliness.”

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Posted 5 years ago

“I wrote a review for this a few days after Christmas as the blanket I had ordered for my sister still had not come. Mid-January I finally started receiving emails from them. Its Jan 15 and my blanket has come. It took considerably longer than I thought it would but the blanket is cute and soft. Honestly it would be a higher review if it didnt' take so dang long. Happy with my product but the process was such a nightmare I won't be ordering from them again. I wish the rest of you luck!”

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Posted 5 years ago

“Ordered a blanket on november 12th, well before the deadline for guarunteed delivery by Christmas. Just like everyone else on here, have yet to recieve my order or even confirmation on shipping. They answer 1 out of 5 emails with generic responses. Do not waste your time or money. Dispuiting the charge through my bank.”

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Posted 5 years ago

“Blocked me on Twitter for asking about the status of my order in a polite manner. Never got my order or a status update. I literally paid $100 for a block on Twitter :)”

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Posted 5 years ago

“This is the worst company I’ve ever dealt with. I ordered a phone case back in September, in October they sent me a proof that I was not happy with. I asked for them to make changes and weeks later they sent me back the exact same photo. I asked for a refund and they have been playing me like a fiddle! I messaged them through instagram and they promised me a full refund and then blocked me! Good thing I screenshotted the message! They have redirected me numerous times to different emails for assistance and they just beat around the bush. 4 months later after countless emails they finally said I cannot have a refund. Guess I’ll be going through my credit card company. All the reviews on their website are fake! Biggest scam EVER. Worst customer service I’ve ever dealt with. Stay away...”

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Posted 5 years ago

“I ordered my item on November 15th for Christmas, and halfway through January I still haven't recieved it. They've answered one of my 10 emails, not even sure if I'm ever going to get it.”

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Posted 5 years ago

“DO NOT WASTE YOUR TIME OR MONEY ORDERING FROM THIS SO CALLED "company". I ordered a custom blanket from them on November 25 and I still haven't received it. Not to mention I ordered by the cut off date to get it before Christmas for a gift. I have emailed them MULTIPLE times and each time they are very rude and are not in the slightest bit helpful!!! And I waited for almost a week for someone to even respond back to me each time. We are now 7 weeks out since I ordered and I haven't even gotten a proof to edit to have them even begin. I will not be surprised if I don't ever receive my order seeing how I haven't heard back from them from the most recent email I sent them. But they didn't wait around to take my money that's for sure!”

Helpful Report

Posted 5 years ago

“This is a SCAM and a FRAUD. You will not receive any other merchandise, you will not get answers, you cannot reach them, you will not get your money back. Do not trust me, look at all the other reviews. If you've had problems with them, file a complaint with the BBB: https://www.bbb.org/us/tx/dallas/profile/online-retailer/print-your-pet-llc-0875-90904048/complaints And with the Arizon Attorney General: https://consumer-complaint.azag.gov/publiccomplaint/begin.aspx?fbclid=IwAR3CfaGN6dxDnc2p-_xPJmXZX8FngG3Dhu1jx9BG9tNbP_eS6qUFhVSUurI”

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Posted 5 years ago

“This company is a complete scam. As I'm sure hundreds have said - I wish I had googled the company before making a purchase. We all have similar stories: they reach out and ask for more money, if you try to contact them in ANY form you will not get a response back, if you threaten them in any way they will threaten you back, and you're left kicking yourself. If you made a purchase from this company, IMMEDIATELY go to your bank or however you purchased the item, and fial a claim. Get your money back (just not through them). Also, SPREAD THE WORD! Let others know not to trust them. They have screwed hundreds of customers, and they should be put out of business.”

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Posted 5 years ago

“Placed my order on November 29 so I didn't really expect it to get here before Christmas buts it's now nearly 2 weeks into January and my order still shows "unfulfilled." They haven't responded to my emails and I had to file a dispute with my bank.”

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Posted 5 years ago

“DO NOT ORDER FROM HERE! NO MATTER THE PRICE. OR THE "TIME EXPECTED" I ordered 2 blankets on black friday and im still waiting for multiple email replies going weeks back! Go to mypetcanva. They are a more honest and helpful company!”

Helpful Report

Posted 5 years ago

“Same as everyone else, I placed my order well before the holiday deadline. All my inquiries for status updates were ignored. On Dec. 25 I still hadn't even received the art to approve so I filed a claim with PayPal. They gave me a full refund as Print Your Pet didn't respond to them either. Now yesterday they just sent me to art for approval. Goes to show what a mess they are. Terrible customer service. Of all the pet portrait companies I went with them originally because they gave back to shelters. Now I have a hard time believing they are anything more than a scam.”

Helpful Report

Posted 5 years ago

Print Your Pet is rated 1.3 based on 204 reviews