Public Storage Reviews

Name: Public Storage
Rating: 3.56

3.6 Rating 589 Reviews

63 %

of reviewers recommend Public Storage

Company Reviews

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Metrics

3.6

Based on 589 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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Phone:

1-800-688-8057

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Public Storage 1 star review on 12th June 2025

Anonymous

Public Storage 3 star review on 27th March 2025

Maki

Public Storage 2 star review on 25th March 2025

Rose

Public Storage 3 star review on 22nd March 2025

Sheriff Adams

Anonymous

Anonymous // 01/01/2019

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“Very helpful and friendly staff.”

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Posted 4 years ago

“Just paid a $20 fee for making a payment over the phone. Unheard of. This will be my last month using Public Storage a total rip off”

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Posted 4 years ago

“I have been renting space at the Rock Hill, SC location on Red River Road for almost a year. Jerrika assisted me very well. I needed a larger storage and she made the transition very easy. She has wonderful customer service and she is very easy to communicate with. She showed me that she is very caring by giving me a reminder phone call about the space during a very hectic weekend for me. This phone call gave me peace with this transition and I was able to complete my goal and I felt great. She also reminded me of using the app that makes things much easier such as entering and exiting the gate, as well as paying the cost each month. This company is so fortunate to have such a wonderful person to represent them! Thanks Ms J!!!”

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Posted 4 years ago

“This is at property number (24105) and I had the pleasure to deal with Stephenie, she’s a very pleasant and lovely person to deal with she has the patients, she’s is also very respectful and very knowledgeable about what’s going on there and I’m very happy to say you got a great customer service with her… you have a five star employee.”

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Posted 4 years ago

“Went to Public Storage in Columbus and was actually given awesome customer service. This isn't a normal finding in our area. LOL I believe her name was Pam. Great gal! Not many people take being nice as an asset to a company- good to see this company does so!”

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Posted 4 years ago

“Thank you very much Stephanie at Property 24518 Located at 2030 Main Street Brockton Ma. You were a great help for us yesterday, 5Stars A+A+A+A+A+ Regards Ronald Bethoney New England Brass Refinishing Space E386”

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Posted 4 years ago

“Customer service and communication is very good. Issac helped me with various billing questions and helped me avoid paying late fees”

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Posted 4 years ago

“Jerrica in the office in Montgomery ,Tx is very helpful and friendly. Explains all and everything that pertains to the rental.”

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Posted 4 years ago

“Great location friendly service a very clean facility 👍”

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Posted 4 years ago

“Friendly and great service”

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Posted 4 years ago

“Amanda at the Ridge Ave, Concord, NC location was very honest and up front w details of fees and costs. Very pleasant to deal with! Overall great experience!”

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Posted 4 years ago

“Property # 25857 We had a wonderful experience with this facility in Summerfield Fl. Janet & Jolene were so knowledgeable and accommodated with all our needs. They were able to answer all of questions and bent over backwards to take care of us. They certainly are a great asset to your organization.”

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Posted 4 years ago

“Ashley explain everything to us. She’s so patiently help and show us around.”

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Posted 4 years ago

“Jessica has gone above and beyond for me during hard times. She really cares about each individual. Will stay here bc they care.”

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Posted 4 years ago

“Puyallup location 1310 39th ave se. Puyallup,98374. District manager ADAM PEARSON. Contracted for access to the property from 6 am to 9 pm. The gate broke and without proper notice, he restricted access to the property and has terminated my lease. He has violated the contract by not giving me 30 days' notice as per the contract to change the terms of the contract. He has also violated Washington state rental laws by changing the terms of the contract and failing to provide proper notice. His actions have been retaliatory and have left the company open to legal action because they have violated their own lease and contract. Say it with me Adam is unprofessional and is a liability to the company.”

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Posted 4 years ago

“I was extremely happy that Ebonie from store number #26599 went above and beyond to help assist me with a storage unit she went out her way to help me even though she is located in a different state she was so professional and so knowledgeable and just a good employee for the company its very rare to find good people that go above and beyond and actually care about a customer needs she made my day and Im so grateful that she helped me”

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Posted 4 years ago

“Public Storage (Rt 1 Woodbridge) is awesome and Vic has done a tremendous job helping me with all of my storage needs. Great storage unit, very clean and friendly staff. Thank you guys! -Michelle, Woodbridge VA”

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Posted 4 years ago

“Angel is right person for this job. She was professional and very knowledgeable. I would highly recommend!”

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Posted 4 years ago

“The Customer Service with Public Storage is laughable I booked a unit online (DO NOT EVER DO THIS) 10x15 unit outside with drive up access (their online description) we drove all day only to get to the unit the following day we were supposed to get a text when the unit was ready that never happened so I called and was told the unit was ready and the gate was broken so I could drive on in!!!!! Not secure at all and not in the best of areas!!!!!!! We drove to the unit only to find out the doorway to the unit was a small passage door for a 10x15 unit I still don't understand that? I went up front and spoke with the manager (she was very nice) explained they didn't have any other units that would work. She immediately closed the reservations my account was billed the next day I gave it 5 business days thinking the money would be credited but it was not!!!!! I then called the customer service only to be told they could not credit the money despite never even opening the door to the unit the representative said I had to contact John Ramsey the district manager as he was the only person that could issue a refund??? MAKES NO SENSE!!!!! I was given a number by Public Storage which was wrong??? (don't even know their managers phone number?) I had to go back to the local facility and spoke with the same property manager again was very helpful only to be told she couldn't issue any credit only John Ramsey District Manager had the authority to do so she gave me a good phone number to Mr. Ramsey only to get his voicemail I have left several messages for Mr. Ramsey and have yet to get a response. Moral of this story DO NOT GIVE THESE PEOPLE YOUR MONEY!!!!!”

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Posted 4 years ago

“This star is because you allow thieves like Orange door, the scam insurance company.”

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Posted 4 years ago

Public Storage is rated 3.6 based on 589 reviews