Public Storage Reviews

Name: Public Storage
Rating: 3.54

3.5 Rating 519 Reviews

63 %

of reviewers recommend Public Storage

Company Reviews

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3.5

Based on 519 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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1-800-688-8057

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Public Storage 3 star review on 27th March 2025

Anonymous

Anonymous // 01/01/2019

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“Public Storage at 16217 N Dale Mabry Hwy has excellent customer service the management genuinely cares about their customers and will do everything to make using their spaces a pleasant experience. The facility is spotless, affordable and open 24 hours a day.”

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Posted 4 years ago

“So grateful for your online easy to use setup. Your front desk helped us to correct our own error (choosing too small of a unit). Went back online and started over - quick and easy. Your prices are very, very good. Helpful staff. Bob & Lori”

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Posted 4 years ago

“Rodents destroyed property and Public Storage said I had to clean out the unit. I had expose myself to deadly diseases because Public Storage did not take care of their rodent infestation. I do not know why they expected me to clean out the unit after my property was destroyed. We were threatened with monthly fees and cleaning fees if we left the items that were ruined by the rodents living at the storage unit. Not only did I lose property, but I also was penalized for being a victim of their infestation. I am disgusted by Public Storage even more than I was disgusted by the rat feces and urine.”

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Posted 4 years ago

“The storage facility at 6650 Troost Ave., Kansas City, Mo. is very clean and maintained well. The Staff is top notch. I would like to give a special shout out to Erica, she is knowledgeable, professional, and pleasant. Erica and Management are are an asset to your fine establishment.”

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Posted 4 years ago

“Man I had crazy experience with customer service I talk to ms. Rose at the lawrenceville location and she got me together come check her out she get what need”

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Posted 4 years ago

“Jenn Is Very Nice At The Broadband In Frederick Location”

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Posted 4 years ago

“Rene mey moving from Florida to North Carolina a very Breeze easy task thank you”

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Posted 4 years ago

“Working Renee she is one happy gay soul of a woman cheap works great for y'all keep her there”

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Posted 4 years ago

“Your day has been very helpful with me finding a storage unit and getting the right one for me”

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Posted 4 years ago

“Public storage corporation drive indianapolis the worst storage company i have ever used”

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Posted 4 years ago

“I gave been locked out of my unite with no explanation. My bill is auto paid so always paid on time. I gave been calling and leaving messages for 4 days and no return call. At this point I would not recommend the Lynnwood location to any one.”

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Posted 4 years ago

“I wish I could give a -10. Long story short...if you have a problem, there is no real help. Things come up in any business; however, it’s all about how well the company handles things. An issue came up that caused me a series of unfortunate events. An issue that came about due to their negligence. I contacted the Bensalem, PA office. The on site members are nasty and unprofessional. I contacted the regional manager, he was just as unprofessional and uncaring. He took no responsibility and offered no apology or way to remedy the situation. I called customer service they said they could not help. I then called corporate twice but they did not call back. After only two months of rental, the company went up on rent by 15.00. Disgusting”

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Posted 4 years ago

“This experience was very delightful and I would really recommended if your looking for a clean and nice property 6351 Lake Worth Rd Greenacres, FL 33463 go visit .the property manager AJ was very nice and very helpful also very understanding I needed something in my budget and he was able to help me find what I needed.”

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Posted 4 years ago

“I have been with public storage in Brandon for a year and just have to say I really appreciate Jennifer’s customer service. I was in need of some help to questions and Jennifer took her time to find out answers call me back. Jennifer made me feel like a valued customer”

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Posted 4 years ago

“I rented a parking space for my 2012 Toyota Tacoma at the Public Storage facility at 3673 South Redwood Road, West Valley City, Utah, on Aug. 18, 2020. One month later—one month—my wife and daughter went to this Public Storage facility to retrieve the truck and when they arrived discovered that the truck had been broken into, vandalized and had the catalytic converter and oxygen sensor cut out. My wife and daughter were deeply traumatized when they discovered the damage to our vehicle and the drug paraphernalia on the ground beside the truck. They immediately called the police, filed the appropriate report, called AAA and had the truck towed to Mark Miller Toyota for the extensive repair required to make the truck drivable again. The repair bill was $1,471, which was covered by my State Farm comprehensive insurance with the exception of my $100 deductible. I chose this facility because Public Storage is a national company with a good reputation. The information about this particular facility noted “property manager lives on site for added peace of mine.” This “well-lit facility is state-of-the-art and features a sturdy electronic gate with keypad access.” My vehicle didn’t survive 30 days at this state of the art, well-lit facility with a property manager who lived on site. I can’t undo the trauma and grief my wife and daughter experienced after discovering the abominable oversight and security at this poorly run facility. But I can request a refund of the $50.67 I was charged to have my truck vandalized by drug addicts, and the $100 I had to pay toward its repair. I have been told there is no way Public Storage will refund one cent to me. Abominable customer service.”

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Posted 4 years ago

“Trying to write a 5 Star review for Sherry at Public Storage at 233 aerial Rd having a problem doing that so I’m trying this way. Sherry is a very professional person. I don’t know what I would have done without her help. She is to be commended for what she puts forth for all the people she helps nothing is to much for Sherry she goes the mile. Thank you Sherry!!!”

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Posted 4 years ago

“Quite frankly, one of the worst storage companies I've ever had the misfortune of dealing with! Horrible! I should have looked at the reviews on Public Storage before I moved my things in there. IF your reading this and your foolish enough to rent from this company, you can expect a rent increase of 30% - 40% within the first year. EXPECT IT! I contacted Public Storage about this completely excessive rent increase, and all they said was "well, we can always move you into a smaller unit.". They're clever. They'll entice you to move into their units, with a very reasonable rent rate, and once you're moved in, they'll sock it to you. 6 months a massive rent icnrease, and then another increase 6 months later. Folks, stay away from Public Storage like the plague! HORRIBLE company. Owned by a bunch of shyster attorneys, from what I understand.”

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Posted 4 years ago

“Jeanette at public storage on Washington Ave in New Orleans, LA. Has been great and pleasant. She was really nice to me.”

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Posted 4 years ago

“I would like to express my appreciation to Manager of the PSU @ 903 East Algonquin Road, In Arlington Hts., Illinois........she was the first manager to Show concern for me & my Unit. Lawie is a great employee & you need more People Like Lawie.......She Saved me From canceling my Agreement / PSU.......You Should reward Lawie for her excellent customer service! Ben Richards Storage Unit # K- 086”

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Posted 4 years ago

“Very friendly service.”

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Posted 4 years ago

Public Storage is rated 3.5 based on 519 reviews