Name: Public Storage
Rating: 3.55

“Charlotte F. A huge thank you to Matt based at the 1401 SE Federal storage facility in Stuart (#25977). We had a problem with our lock and keys which needed sorting out quickly. Matt came to the rescue, he was efficient, friendly and courteous. A 10+ from us Matt with our thanks!”

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Posted 3 years ago

“My issue is with price increases. Please read the fine print. Four months after renting a 10 x 20 storage space my rent was increased from $418.64 to $578.39 ! Corporate told me they have the right to raise the rates at any time for any amount they choose. I get that things get more expensive and I could understand a yearly increase, but 4 months! Do not use Public Storage find a facility which will guarantee a rate on your contract.”

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Posted 3 years ago

“After we had moved our stuff into two units they soon got rid of the on site manager who had been quite helpful. Now there was ablip on our payment (credit card expired but payment was made ) they gaft me for $40. If you call you now get a chinese woman in God knows what country that barely speaks english. Looking for another site soon.”

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Posted 3 years ago

“The public storage of 1415 N Custer Road McKinney TX is one of the best public storage facilities that I’ve seen so far is very clean very organized and neat. There is a lady that works there by the name of Tia I’m not sure of her last name, but she was very helpful and very courteous and showing me the storage units although I went with another company that was closer to my house. I really wish that they had a Public Storage closer to me because it was by far cheaper and also had a move-in special. I give the storage for silly five stars plus an extra star for the customer service. Thank you Miss Tia and I hope that you stay with this company a long time.”

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Posted 3 years ago

“Nancy was awesome she called after I spoke with 6 customer service representatives because I was not pleased at all with the service. She is at the Huffman Location great customer service walked to the units we had on the lot. Showed me and my mom around. Please give this lady a raise, bonus, gift card after all her assistance cause I was truly mad after I spoke with customer service before she called.”

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Posted 3 years ago

“The most disgusting company I ever dealt with. They are holding my possessions hostage because I lost padlock key. We are headed to court.”

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Posted 3 years ago

“They have taken customer service out of the equation. The locations that do have a person working there, the employees don't speak even when you are speaking to them. The have made there site office resemble a prison size booth, where you have to stand and speak to a person who is at their home through a very irritating video monitor on the wall and positioned so that you are uncomfortable viewing the monitor and bending to see or key in your information. I had to kneel down with my medical boot on one foot and my leg devise on another to speak to someone through a video and see what I was keying in as if I am in a a prison cell or something. I went to pay my bill that has gone up $60 on each of my units without notice, that's $120 and I haven't been their a year.”

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Posted 3 years ago

“Jess over at Public Storage handled my situation, and I really appreciate it. Thanks”

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Posted 3 years ago

“Barbara, at the Public Storage on Pine Needles Road in Florence, SC was extremely helpful in helping me to navigate the Public Storage website! She was so patient and kind that I didn’t feel inadequate in changing things on my account. THANK YOU BARBARA!”

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Posted 3 years ago

“I was taking care of Mom's billing when I started looking into her Public Storage at 1530 sw 119th Oklahoma City and seen that they have raised her rates 2 times in less than 1 year and cense then they have tried to bully her into putting insurance on a inside unit screwing up her credit card info and charging a late fee when you tried to call the sorry excuse for management ether don't know how to fix any problem or there computer system goes down and give you there customer help line that never gets answered you will have better luck storing you thing in your back yard under a tarp than P-S whitch stands (Piece of Sh*t Storage) instead of Public Storage Help future customers by talking about customer service, price, delivery, returns & refunds. the best way to help future customers is to warn them away form this horror of a crooked place just venting because I doubt this ever makes it to print”

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Posted 3 years ago

“Do not use Public Storage! Within a year the fees have went up! May 2022 was $255.00 for 10x30 storage, in Sept 2022 fee went to $311.00, January 2023 fee went to $326.00, and now August 2023 fee is $373.00!!! 🤬 Whatever happened to customer loyalty? Obviously, they're ready for me to move to a new storage company instead of stay with them! 🙄”

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Posted 3 years ago

“I was taking care of Mom's billing when I started looking into her Public Storage at 1530 sw 119th Oklahoma City and seen that they have raised her rates 2 times in less than 1 year and cense then they have tried to bully her into putting insurance on a inside unit screwing up her credit card info and charging a late fee when you tried to call the sorry excuse for management ether don't know how to fix any problem or there computer system goes down and give you there customer help line that never gets answered you will have better luck storing you thing in your back yard under a tarp than P-S whitch stands (Piece of Sh*t Storage) instead of Public Storage Richard B.”

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Posted 3 years ago

“I am writing this review in reference to the truly exceptional service in which Jesse at the location of 2960 FM 1960 Rd E...he was extremely knowledgeable and helpful. After several years of renting at this location there is no doubt that I will continue our rental at this location, thanks to people like Jesse.”

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Posted 3 years ago

“Moved in $128 six months later $179.00 another greedy faceless large company that will suck you dry!”

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Posted 3 years ago

“I went to Pubic Storage in Marlton NJ on rt 73 and was greeted by Tracy. After going over my preference for size, price and placement Tracy found a unit a the Berlin NJ Public Storage and I put it on hold. I had considered other companies for storage and because of Tracy and her customer service I am staying with Public Storage. Tracy cared and went out of her way to help me and I want her acknowledged for all her hard work to help me. Kudos to Tracy.”

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Posted 3 years ago

“Tonawanda Facility had the best experience with your worker named T. She was very courteous and friendly along with knowledge of her job!”

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Posted 3 years ago

“Viola was very kind and extremely helpful. She and Karl are the superstars of Gold street.”

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Posted 3 years ago

“If you want to throw your money away you give it to public storage. I would have felt a whole lot better given it to a casino. Let long just throwing it way at public storage. When it is storage unit they lied about a lock. My storage unit this particular day was All my sons they were the ones couldn't even get into public storage but they said that I did and that I also had a lot refuse to give me my refund because they said that I did not contact them. Oh that went on over and over one day two day three days in advance. What a crock of and what a hell of a. If I could give them no stars I definitely would beware of this company!!!!!”

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Posted 3 years ago

“HORRIBLE STORAGE FACILITY. LOOK ELSEWHERE !”

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Posted 3 years ago

“I reserve a public storage in Frisco, TX online and called in to get assistance, because I never got the email or text to confirm, my reservation. Found out they had the wrong email address. I did go into the place to make sure my reservation was indeed intact and met Jonna who was the best Informative and one of the nicest women I ever met. She was very thorough with information on my reservation and made me feel relieved and fine that I was in good hands. Thank you so much Jonna for all your help we wish that there was more people like you. Denise”

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Posted 3 years ago

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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