Public Storage Reviews

Name: Public Storage
Rating: 3.55

3.6 Rating 584 Reviews

63 %

of reviewers recommend Public Storage

Company Reviews

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Metrics

3.6

Based on 584 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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1-800-688-8057

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Public Storage 1 star review on 12th June 2025

Anonymous

Public Storage 3 star review on 27th March 2025

Maki

Public Storage 2 star review on 25th March 2025

Rose

Public Storage 3 star review on 22nd March 2025

Sheriff Adams

Anonymous

Anonymous // 01/01/2019

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“worst company I have been exposed to in a long time. This was Not a 1x bad service experience, but institutionalized extortion. Public storage lured me into a rental on Camelback Rd. (Phoenix) then raised my rent 3x in 1.5 years, equating to a 39% rate increase then refused to discuss it and began charging a late fees while I tried to discuss my challenge. I thought surely this was an accident? After great effort I spoke to someone at corporate, who said nothing she can do since they don’t set pricing there at that office. If you don't set pricing at HQ, and not at the local office, then who sets it?? It's a lie. I finally paid the balance just to get out and communicated to the local rep (the one guy who returned my calls) for a Saturday exit, then they charged me for another full month because I moved on the 3rd instead of the 1st despite my coordinating with the local rep. When I complained about how poor the service and ethics of PS is, he laughed, “You’re not the first person to tell me that. You’re definitely not the only one!“ This is a class action lawsuit waiting to happen.”

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Posted 6 years ago

“Service was great very happy cheerful person at desk made me feel at home”

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Posted 6 years ago

“I had a great experience at public storage location 28086 Synthia was very professional she helped me to find the right storage and explained me how everything work thanks a lot”

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Posted 6 years ago

“For Miss Vanessa I give excelent also miss Tina if the names or wrong I still give the same to both ladies very Professional. Thanks”

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Posted 7 years ago

Public Storage is rated 3.6 based on 584 reviews