Public Storage Reviews

Name: Public Storage
Rating: 3.55

3.6 Rating 584 Reviews

63 %

of reviewers recommend Public Storage

Company Reviews

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Metrics

3.6

Based on 584 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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1-800-688-8057

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Public Storage 1 star review on 12th June 2025

Anonymous

Public Storage 3 star review on 27th March 2025

Maki

Public Storage 2 star review on 25th March 2025

Rose

Public Storage 3 star review on 22nd March 2025

Sheriff Adams

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Public Storage on Curry and Scottsdale Road it's brand new and very close to where I live but most of all the two ladies that took care of me We're kind and professional and very helpful, it was a very pleasant experience unlike U-Haul Storage thank you very much sincerely Julie Stansfield”

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Posted 5 years ago

“Promised $1 first month then after moving in told I dont qualify”

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Posted 5 years ago

“Public Storage is the absolute WORST company I have ever dealt with period!! I rented a storage unit from the Public Storage on Kearny Mesa Road in San Diego. I bought a brand new lock for my unit and less than a month later I received an email stating that my unit was unsecure (no lock on door) and that I needed to come in to put a new lock on the door. The problem with that is I moved to Ohio over 2000 miles away. They refused to help me at all and refuse to put a temporary lock on until I can come in from Ohio. They just could care less about their customers and providing a good service. No, they only care about getting their money and that's it! Public Storage is without a doubt the worst of the worst!!! :(”

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Posted 5 years ago

“This place is awful. The regional manager Marina and the one above her Lisa Thomas are criminals. They allowed a unauthorized user to have my gate code. That person went in and stole over $8000 of furniture from my unit. Not only that, but there was rat poop alllllll over everything and rats eat through furniture at this property. They will do nothing to help you out after they have made a mistake. Lisa doesn't care about customers. She will hang up and be completely rude. Dora is the only employee who seems to show any remorse or care for customers. DO NOT USE THIS PLACE!! They will get your stuff stolen and highly damaged and DO NOTHING TO HELP!!”

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Posted 5 years ago

“Public storage 25468 Lashonda was very Pleasant, prompt and informative today when I was at the office to pay my bill. Gave good suggestions on my down size of my unit. Great personality! A+ Gave information on insurance also”

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Posted 5 years ago

“Rosanna with the Alpharetta location was super helpful. We needed a quick storage solution for our friends belongings. In the pouring down rain she showed us a unit to suit our needs. Very compassionate about our friends medical situation that led us to needing storage. Thank you Rosanna for excellent customer service! April”

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Posted 5 years ago

“So your self a favor and avoid Public storage. The location on S. Meridian in Puyallup, WA is infested with rats. The initial rates are attractive but they will raise them frequently at their discretion. If the constantly raising rates are not bad enough the mold, mildew and rat excrement on your goods will really bum you out. STAY AWAY.”

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Posted 5 years ago

“Everyone I spoke with was very rude and not helpful at all. When I asked them about rates, I was transferred 3 times. Everyone I spoke to said they couldn't help me and they were very rude.”

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Posted 5 years ago

“Shariat and Mary did an excellent job. Very professional in every sense of our work. Appreciate the hard work from staff. I enjoyed my stay with good company.”

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Posted 5 years ago

“If I can do a 0 star I would as of this moment. Please don't rent at Public Storage any of there facilities I never done Google review but I do need people to hear me out. Public Storage are just Scam artist.I feel your items will be safe more at a stranger backyard or at shack. My friend rented a parking spot he decided to cancelled because the rent went up 70.00 more. When he went to get his trailer it was stolen yes stolen 01/31/2020. I felt so bad when he called me because all his hard work was gone just like that. We called and they say they're not in charge of anything that has beed stolen. Now tell me why they are saying that they are not responsible for anything that gets stolen.... So your basically storaging your items for the theif. So they change the name and called it Theif Mall. I'm very sad because it's not fair people work hard for their items so why trust your belongings to a company that wants only your money. Please to who ever is reading this I'm not lying think about it twice I'm not going to stop posting until we find justice... Yes its material but 9yrs of hard work gone and he always paid his rent on time bc it was autopay.”

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Posted 5 years ago

“I have been with them exactly 1 month. I was supposed to pay today my next month, but they said I had to make the payment yesterday. So because of that they charge me $20 late fee and $55 lien fee, so they were asking me to pay $16 prorated fee plus $20 plus $55 for being according to them 1 day late. And on top of that February is coming and have to pay that too. They are crazy if they think I am gona stay there. So for you reading this and if you decide to do business with them make sure you know when you are supposed to pay and DONT BE LATE!! THEY WILL CHARGE YOU MORE THAN $70 FOR BEING 1 DAY LATE!!! I used them so many times before, but NEVER EVER EVER AGAIN!!!”

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Posted 5 years ago

“Trina and shareef gave me excellent service on 1-24-20”

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Posted 5 years ago

“Harold at storage property in Edmond Oklahoma was very helpful and good to work with.”

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Posted 5 years ago

“Public Storage is a very BAD choice to rent at I buy units at Auction and have been to Many sites run by public storage Most are RAT INFESTED. Most of the reviews are FAKE because they are written by auction buyers That are promised more time to empty there unit in exchange for a good review. Lisa Thomas is a general manger that regularly does this She is rude to customers and is just a downright UNT left out the C”

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Posted 5 years ago

“I really like my storage unit and edith was really nice and helpfuls”

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Posted 5 years ago

“Lisa was very nice and helpfull ty lisa”

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Posted 6 years ago

“hello,I'm very happy with the Public Storage & Kathy is very good at her job an she is really good.”

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Posted 6 years ago

“Sylvia at the Waialae Public Storage was so helpful in the transfer of our room to another storage room that was more affordable. She made the transfer so easy.”

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Posted 6 years ago

“Public storage on 2201 N.W. 192nd. Street In Edmond is very Clean. The grounds and units are well maintained. Ray Hill is the property manager and he always greets his customer with a smile and is professional. He always asks is there anything I can help you with.”

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Posted 6 years ago

“April, in the west covina office was just AWESOME! Very Professional, Very knowledgeable about All the storage units and their accessories. Kind and helpful with any questions you may of had. It was such a pleasure to have someone this good, to have helped me. Good costumer service is hard to come by these days. You have a great one here. Thanks April!”

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Posted 6 years ago

Public Storage is rated 3.6 based on 584 reviews