Purple Parking Reviews

Name: Purple Parking
Address: 169 Brent Road, Southall, Middlesex
Rating: 4.48

4.5 Rating 1,879 Reviews

87 %

of reviewers recommend Purple Parking

Company Reviews

Questions

Metrics

4.5

Based on 1,879 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0845 450 0808

Email:

reservations@purpleparking.com

Location:

169 Brent Road, Southall
Middlesex
UB2 5LE

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Purple Parking 1 star review on 13th May 2025

J. Carlos

Purple Parking 2 star review on 11th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very efficient check-in and pick-up. The only criticism is that whoever move my car after check-in must be very short in terms of height - AND FAILED TO RETURN THE DRIVER'S SEAT TO ITS ORIGINAL POSITION. I COULDN'T GET IN!!!! I had occasion to amend my details after initial booking (change of vehicle) and this was very easily expedited.”

Helpful Report

Posted 4 months ago

“It is always convenient to be able to pick up our car at level 4 T2 but yet again we had a longer wait than we are used to, we phoned immediately our bags arrived and made our way quite slowly to level 4 and we’re challenged aggressively - had we phoned to let them know we were on our way, the wait was around 20 mins and I don’t think the guys have truly appreciated that many of us can see where our cars are on a App….. why can’t they have our car ready to go as was the previous service - I pay a premium- maybe next time just pay to park at the terminal?”

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Posted 4 months ago

“Very good service I recommend”

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Posted 4 months ago

“Great customer service. Very friendly and even put my very heavy suitcase in my car.”

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Posted 4 months ago

“Everything was straight forward good transfer to and from the airport”

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Posted 4 months ago

“Simple to book and use, only downside was that it was impossible to contact Airparks on the Sunday evening to advise of flight change. No answer on phones and no alternative contact available. If you offer 24hr service make sure it includes customer service.”

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Posted 4 months ago

“Efficient and no issues”

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Posted 4 months ago

“Straightforward entry and exit at Newcastle Airport. Wish loyalty to Purple Parking was rewarded with bigger discounts over time...never get anywhere the headline percentages offered!”

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Posted 4 months ago

“Relatively good value and very easy to park up. Took an age to get from the terminal back to the car though. Waited at least 20 minutes for the return bus then had the customary mystery tour around Heathrow including Terminal 5 which is a right pain when you just want to get home… The journey to all the other terminals does make me think about booking alternatives in future.”

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Posted 4 months ago

“Easy drop off and my car was waiting for me in the car park, on my return. Good service. The only downside - you are quite a bit more expensive than other providers.”

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Posted 4 months ago

“Bus was very cold but good service”

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Posted 4 months ago

“Sort stay car park blue takes 15mins walk not 7 and its a bit much with a heavy bag and case , prefer mid stay or lond stay when you can hop on a bus and be dropped off at the terminal , Why they cahrge more for short stay I dont know ? I sospe if you have just a light bag its ok”

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Posted 4 months ago

“Great all around effective system the only thing that let's it down is finding your car when you arrive back as the zones are very big. If you park at night it's very difficult to see where you leave you car”

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Posted 4 months ago

“All very good. On time. No delays. Car collected and returned promptly and without fuss. Thanks.”

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Posted 4 months ago

“When requesting help with cases on bus thankfully driver offered.”

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Posted 4 months ago

“Great service. Waiting time was a little long.”

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Posted 4 months ago

“It was basic parking for a reasonable price, there are no frills or extras, but it was great for our needs. Would definitely use again if a reasonable price.”

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Posted 4 months ago

“We have used PP many times from various airports without issue. Our last holiday was flying from Edinburgh…..no issues although I was concerned on the return journey that not everyone would get on the bus, but they did although crowded.”

Helpful Report

Posted 4 months ago

“everthing went ok- apart from barrier not lifting for anyone exiting the car park on the 11th January early hours not your fault guess there was a problem due to weather conditions. Would chose again - but prefer jet 2 car park, less walking .”

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Posted 4 months ago

“All went well and helpful staff”

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Posted 4 months ago

Purple Parking is rated 4.5 based on 1,879 reviews