Qualtry Reviews

Name: Qualtry
Address: 1020 W 600, Suite 100, Lindon, Utah
Rating: 3.96

4.0 Rating 2,026 Reviews

70 %

of reviewers recommend Qualtry

4.0

Based on 2,026 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5

Visit Website

Phone:

385-786-8564

Location:

1020 W 600,
Suite 100,
Lindon
Utah
84042

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Erling

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received the personalized mugs shattered in pieces.”

Helpful Report

Posted 2 years ago

We are sorry to hear that there were some concerns regarding the item that you received. We will have our customer service team reach out to you so that we can assist you regarding the matter.

Posted 2 years ago

“No communication. Charged three times for delivery. No customer service.”

Helpful Report

Posted 2 years ago

Hello Paula, we checked and you were only charged one tome for the shipping. Should you need further clarification on the matter, You may send an email to support@qualtry.com or chat with our live representative by visiting our website www.qualtry.com. You may also call us at (385)786 8564 Our operating hours are from 9am to 5pm MT Monday to Friday.

Posted 2 years ago

“I love the variety of items. And anything that's personalized the recipient knows it was brought just for them.”

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Posted 2 years ago

“It was not packaged in anything so there are scratches on it and a scuff mark on the silver that won’t come off. Like a chunk of metal came out of it.”

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Posted 2 years ago

Thank you for your feedback and we apologize that your experience with the product you received was not up to your standards. It was an uncommon instance and we’ll do better in the future.

Posted 2 years ago

“My dad is going to move his new beer glass with all his kids names on it.”

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Posted 2 years ago

“My only bit of frustration was I left a couple messages for qualtry asking about my estimated delivery date and no one would call me back. However, the items were delivered after a couple weeks, and I could not be more pleased! They are perfect, and I will absolutely order more from this company :-)”

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Posted 2 years ago

“I hope this info is just too soon to complain (it might be in the mail🙂 - I just called but no one answered) I have loved ordering from your company, but I had a problem with the last order. I called and the lady said I would get more information. I have not received any info yet. I sent a picture, as the lady told me. I checked the emails. Please see if you can help.”

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Posted 2 years ago

“love products and price. Wish your company name would appear on charge not laser company name. I had to call the bank to see who this was Google shows it as a laser removal service”

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Posted 2 years ago

“I like the quality of my order but I'm very disappointed in the customer service. I placed 2 orders on the same day and I finally received 1 of the orders but the second order hasn't been fulfilled yet so I called customer service and they don't know why it isn't done and said they can refund me, I don't want the money back I want the items I ordered. They were supposed to be Christmas gifts but the agent told me that I won't be getting them in time and possibly not at all. I'm very frustrated as this happened to me last year as well. I can guarantee this will probably be my last order and once I receive my order I will be leaving a review online as well as on Groupon so that others know what to expect!”

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Posted 2 years ago

“I ordered two cutting boards a larger one and a smaller one. The larger one was a paddle shape and very nice. The smaller one was just a cutting board. The lettering that was burned into It was a little too burned, and there was a lot of cotton or some thing stuck all around the wording. I kept it because it’s a Christmas present and put a little work into it myself and it looks OK to give us a gift. However, I was kind of disappointed in the quality.”

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Posted 2 years ago

“Love Qualtry products..never disappointed!”

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Posted 2 years ago

“My order was almost perfect. All items received are great quality and perfect, except for the bottle opener. It's missing the cap catcher. Can you please send it? Thank you. Happy holidays!”

Helpful Report

Posted 2 years ago

“Excellent quality wood and the engraving was very detailed. My husband will love it.”

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Posted 2 years ago

“The dog placemats are perfect!”

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Posted 2 years ago

“not good this time. all my santa sacks came with no pictures, just the names…and now its too late to order.”

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Posted 2 years ago

“Very nice quality gifts at good prices”

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Posted 2 years ago

“Big fan of Qualtry! I purchase a personalized cutting board for every new home I sell to a client, and they love them so much they won't use them! Service is great, quality is really good and the fresh burned wood smell on the board is addictive. Thanks for making me look good!”

Helpful Report

Posted 2 years ago

“The colors and designs were perfect. I ordered from you guys 3 -4 years ago and our grandsons pillow cases has been wash many times and you can still see the colors and design even after many washings”

Helpful Report

Posted 2 years ago

“This review is in regard to order #2184222 I ordered 16 wooden spoons from the Thanksgiving collection-the Green Family design. In some of the pictures the bowl of the spoon is blank and in the written description there is no mention of any thanksgiving motif on that particular design despite some pictures showing ‘gobble’ or ‘thanksgiving’ on the spoon bowl. To be on the safe side I put in the notes I would not like a thanksgiving motif on any of the wooden spoons. However, all 16 spoons arrived with ‘gobble’ on the bowl of the spoon. I ordered 5 beanies personalized with initials on them. All five arrived with the wrong beanie color and the thread color makes it so the personalization does not even show up other than the stabilizing interfacing that was left on. The interfacing is not a big deal but the beanies are not how they were supposed to be. I thought maybe you were out of certain colors but it seems from the website they are still able to be ordered. I ordered a cutting board with engraving and the design is not centered. This was not a gift for someone else so I can live with it. I also ordered a mug with an initial and name etched on it and it was fine. In summary, I ordered 23 items and 22 were not as they should be. I have ordered from Qualtry many times in the past and have always been pleased but not this time. I am hopeful that the wooden spoons and beanies can me redone and shipped to me ASAP so that I am able to give them as gifts before the Christmas holiday. If you could please call me to discuss this matter I would really appreciate it. I have called many times the two Qualtry numbers I have been able to find—one immediately says busy and the other had me wait and then leave message. I left messages but have not heard back from anyone. The recorded message gives office hours but even well within those times I have not gotten an answer or received a call back. Please let me know when to expect the items and how to proceed with returning the items I currently have. I am hoping all will be resolved quickly. Thank you for your attention to this matter. If you need pictures or any further information I would be glad to provide that as well. Sincerely, Amy Dove 502-321-8210 502-321-2421”

Helpful Report

Posted 2 years ago

We are sorry to hear that there were some concerns regarding the item that you received. We will have our customer service team reach out to you so that we can assist you regarding the matter.

Posted 2 years ago

“I’ve been trying to call customer service for days and have no response. Every time I call it says they’re out of the office no matter what time of day it is. Nobody has gotten back to me. I am missing items from my order. And a couple things I ordered you cannot even see the writing on them. I’ve ordered in the past him and happy but this time I am extremely disappointed. I’m wondering if anybody will ever called me back. Now I am short two Christmas gifts that I’ve paid for and have not received. I don’t think I will order in the future due to the lack of customer service and getting my problem resolved .”

Helpful Report

Posted 2 years ago

We are sorry to hear that there were some concerns regarding the item that you received. We will have our customer service team reach out to you so that we can assist you regarding the matter.

Posted 2 years ago

Qualtry is rated 4.0 based on 2,026 reviews