Qualtry Reviews

Name: Qualtry
Address: 1020 W 600, Suite 100, Lindon, Utah
Rating: 3.96

4.0 Rating 2,028 Reviews

70 %

of reviewers recommend Qualtry

4.0

Based on 2,028 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5

Visit Website

Phone:

385-786-8564

Location:

1020 W 600,
Suite 100,
Lindon
Utah
84042

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Erling

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This review is in regard to order #2184222 I ordered 16 wooden spoons from the Thanksgiving collection-the Green Family design. In some of the pictures the bowl of the spoon is blank and in the written description there is no mention of any thanksgiving motif on that particular design despite some pictures showing ‘gobble’ or ‘thanksgiving’ on the spoon bowl. To be on the safe side I put in the notes I would not like a thanksgiving motif on any of the wooden spoons. However, all 16 spoons arrived with ‘gobble’ on the bowl of the spoon. I ordered 5 beanies personalized with initials on them. All five arrived with the wrong beanie color and the thread color makes it so the personalization does not even show up other than the stabilizing interfacing that was left on. The interfacing is not a big deal but the beanies are not how they were supposed to be. I thought maybe you were out of certain colors but it seems from the website they are still able to be ordered. I ordered a cutting board with engraving and the design is not centered. This was not a gift for someone else so I can live with it. I also ordered a mug with an initial and name etched on it and it was fine. In summary, I ordered 23 items and 22 were not as they should be. I have ordered from Qualtry many times in the past and have always been pleased but not this time. I am hopeful that the wooden spoons and beanies can me redone and shipped to me ASAP so that I am able to give them as gifts before the Christmas holiday. If you could please call me to discuss this matter I would really appreciate it. I have called many times the two Qualtry numbers I have been able to find—one immediately says busy and the other had me wait and then leave message. I left messages but have not heard back from anyone. The recorded message gives office hours but even well within those times I have not gotten an answer or received a call back. Please let me know when to expect the items and how to proceed with returning the items I currently have. I am hoping all will be resolved quickly. Thank you for your attention to this matter. If you need pictures or any further information I would be glad to provide that as well. Sincerely, Amy Dove 502-321-8210 502-321-2421”

Helpful Report

Posted 2 years ago

We are sorry to hear that there were some concerns regarding the item that you received. We will have our customer service team reach out to you so that we can assist you regarding the matter.

Posted 2 years ago

“I’ve been trying to call customer service for days and have no response. Every time I call it says they’re out of the office no matter what time of day it is. Nobody has gotten back to me. I am missing items from my order. And a couple things I ordered you cannot even see the writing on them. I’ve ordered in the past him and happy but this time I am extremely disappointed. I’m wondering if anybody will ever called me back. Now I am short two Christmas gifts that I’ve paid for and have not received. I don’t think I will order in the future due to the lack of customer service and getting my problem resolved .”

Helpful Report

Posted 2 years ago

We are sorry to hear that there were some concerns regarding the item that you received. We will have our customer service team reach out to you so that we can assist you regarding the matter.

Posted 2 years ago

“I ordered 7 ornaments, several of my boy who’s in the amari es. The glass Ornaments came stacked together, no Protection or bubble wrap. I sent an email and they asked for a picture. I sent It to them and haven’t heard anything back! Who doesn’t put glass In bubble wrap or protection?”

Helpful Report

Posted 2 years ago

We are sorry to hear that there were some concerns regarding the item that you received. We will have our customer service team reach out to you so that we can assist you regarding the matter.

Posted 2 years ago

“Thank you! I love your products”

Helpful Report

Posted 2 years ago

“Looks like the towel had a crease in it”

Helpful Report

Posted 2 years ago

We apologize regarding the matter. You may try to use a dryer after washing the towel, this should help with the wrinkles.

Posted 2 years ago

“Awesome pillows”

Helpful Report

Posted 2 years ago

“Always awesome stuff!”

Helpful Report

Posted 2 years ago

“Honestly, I was worried about the quality and getting them in time and both they're both Exceptional. I'm so happy about my purchases.”

Helpful Report

Posted 2 years ago

“I really liked the personalized cutting boards. I also liked the kids winter hats with their initials on them. Only thing they are pretty small.”

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Posted 2 years ago

“Beautiful product”

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Posted 2 years ago

“The items that I received from Qualtry were top notch and accurate. Using the website for Groupon is nightmare.”

Helpful Report

Posted 2 years ago

“We love it”

Helpful Report

Posted 2 years ago

“I was very disappointed in our order. We had a broken item and called and emailed and have not heard back. We needed it by Christmas and now won’t have it. Very disappointing.”

Helpful Report

Posted 2 years ago

We are sorry to hear that there were some concerns regarding the item that you received. We will have our customer service team reach out to you so that we can assist you regarding the matter.

Posted 2 years ago

“the coasters that were engraved some of the writiing was faded and different various of color.i”

Helpful Report

Posted 2 years ago

Thank you for your feedback and we apologize that your experience with the product you received was not up to your standards. It was an uncommon instance and we’ll do better in the future.

Posted 2 years ago

“Missing pillow insert. Ordered TWO PILLOW INSERTS received ONE. Christmas is just next weekend. I have sent an email and am hoping that they will be fixing this mistake and shipping my missing item EXPRESS as soon as possible.”

Helpful Report

Posted 2 years ago

“Product was great but instead of receiving 2 sets of glasses with different inscription, I received 4 of the same glasses. Therefore, I’m missing part of my order.”

Helpful Report

Posted 2 years ago

“Everything was great and well made.”

Helpful Report

Posted 2 years ago

“I received my order of a total 16 scarves and I couldn’t be more impressed. They are beautifully embossed and so soft. I will definitely recommend.”

Helpful Report

Posted 2 years ago

“Love the cutting boards and the different styles.”

Helpful Report

Posted 2 years ago

“Letters are not visibly displayed (too light in color and not even). I was not impressed. I ordered 9 pieces and I wished I tried it first to see how it looks like. Refund would be great. I will not even give these as gift. I took a picture so you’ll see why I was not satisfied.”

Helpful Report

Posted 2 years ago

We are sorry to hear that you did not find the board that you received to your liking. Since we use 100% natural wood we can’t guarantee how the grain of the wood will affect the product. Due to the nature of wood products, the actual shade and color of our engraving may vary slightly from lighter to darker.

Posted 2 years ago

Qualtry is rated 4.0 based on 2,028 reviews