Qualtry Reviews

Name: Qualtry
Address: 1020 W 600, Suite 100, Lindon, Utah
Rating: 3.96

4.0 Rating 2,026 Reviews

70 %

of reviewers recommend Qualtry

4.0

Based on 2,026 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5

Visit Website

Phone:

385-786-8564

Location:

1020 W 600,
Suite 100,
Lindon
Utah
84042

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Erling

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cutting boards look great, giving as gifts, just wish they came with cleaning instructions.”

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Posted 2 years ago

“I ordered six personalized pillowcases. In yesterday's mail, I received five of them. One name (Benton) was to be on two different pillowcases. Five items were listed on the packing slip. I received the Merry and Bright snowman pillowcase with the name "Benton" and the packing slip said it was the "gnome" pillowcase. I tried calling customer service several times and got a busy signal. I finally got through, waited on hold for several minutes and then the call went to voicemail. Per my e-mail notifications, one more shipment is coming. I am just not confident that it will be the correct pillowcase. I was also surprised that the items weren't individually encased in plastic.”

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Posted 2 years ago

“Product arrived damaged”

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Posted 2 years ago

We are sorry to hear that there were some concerns regarding the item that you received. We will have our customer service team reach out to you so that we can assist you regarding the matter.

Posted 2 years ago

“I give Qualtry items to coworkers for Christmas gifts yearly. Well received and much appreciated.”

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Posted 2 years ago

“I ordered the bamboo water bottles with names of our staff on them. They arrived quickly and look beautiful. Everyone loved them. Even has a min basket inside for fruit infused water. Beautiful in style and quality.”

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Posted 2 years ago

“Thank you for providing lovely products that always make a lasting impression”

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Posted 2 years ago

“Easy to order, lots of optiy”

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Posted 2 years ago

“This is the 2nd time I have ordered gifts for family and friends. Qualtry does not disappoint. I love everything I ordered.”

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Posted 2 years ago

“I thought I had bought the same size bags but I received two different size bags”

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Posted 2 years ago

We are sorry to hear that there were some concerns regarding the item that you received. We will have our customer service team reach out to you so that we can assist you regarding the matter.

Posted 2 years ago

“I'm disappointed. My order arrived and part of it was wrong. My groupon did not apply, however, It was redeemed and now I'm not sure how to get it back since it wasn't used. It took a while for someone to email me and get the correct info for the item, now I haven't heard anything or gotten a replacement and my money is spent. I love the selection of items, customer service isn't so on point so far, so I'm not sure I will order again.”

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Posted 2 years ago

“Very happy with my purchase.”

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Posted 2 years ago

“I placed my initial order. Received an email from Qualtry stating my order wasn’t placed, with an apology & a coupon. Fine. I placed a second order. Also received an email stating the same thing…. Order not placed, apology, and coupon. I decide not to reorder. I check my accounts… both amounts for both orders have been deducted. I contact customer support & they say they can’t cancel my orders because they’re custom & they can’t refund me, since one of the orders has already shipped. I receive a package soon afterward and it has 2 of my custom notebooks & THREE OTHERS THAT ARE NOT MINE! Which means 3 separate families won’t get theirs in time for Christmas. Immediately I reach out to customer support & have never received a reply. Then, I send another email, thinking mine got lost…. Still no reply. I will never order from Qualtry again. All I want is my order & a refund for the 2nd order.”

Helpful Report

Posted 2 years ago

Hello. We are sorry to hear about your experience. We already mead a follow up on both of your orders has already been marked as delivered. Have a great day!

Posted 2 years ago

“incorrect order almost every time”

Helpful Report

Posted 2 years ago

We are sorry to hear that there were some concerns regarding the item that you received. We will have our customer service team reach out to you so that we can assist you regarding the matter.

Posted 2 years ago

“Love love the trivets all came out beautiful will order more”

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Posted 2 years ago

Author didn't leave any comments.

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Posted 2 years ago

we apologize about your experience. Rest assured that we’ll do better in the future.

Posted 2 years ago

“Good quality, quick delivery”

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Posted 2 years ago

“very nice quality”

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Posted 2 years ago

“I got couple of stuff s from qualtry. I loved the quality of these products but one of the glass that I purchased was broken when it arrived. I wish the packaging for these fragile items were done separately with bubble wrap and with a note that it’s fragile item.”

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Posted 2 years ago

“The pillow cases I ordered are great. The ornament I ordered is not. It’s a photo ornament. The picture is not centered, so the hole to hang it from is right in the middle of my son-in-law’s head. Not the message I want to send to him. He’s a wonderful husband & dad! I wonder if anyone checked it before it was mailed out?”

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Posted 2 years ago

“I love their products and their communication! Will definitely shop here again!”

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Posted 2 years ago

Qualtry is rated 4.0 based on 2,026 reviews