Qualtry Reviews

Name: Qualtry
Address: 1020 W 600, Suite 100, Lindon, Utah
Rating: 3.96

4.0 Rating 2,026 Reviews

70 %

of reviewers recommend Qualtry

4.0

Based on 2,026 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5

Visit Website

Phone:

385-786-8564

Location:

1020 W 600,
Suite 100,
Lindon
Utah
84042

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Erling

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have called and left messages, no one has returned call..... One item is not as ordered. Please contact me at 414-352-4491 Thank-you”

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Posted 2 years ago

We are sorry to hear that there were some concerns regarding the item that you received. We will have our customer service team reach out to you so that we can assist you regarding the matter.

Posted 2 years ago

“Excellent! I love all of the items I ordered”

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Posted 2 years ago

“First time customer I placed my first order on 11/29/22..Today is Dec 15, 2022 and it has been filled. I placed 3 additional orders and received one. The one I received has two items that are not mine. I called customer support the first time to check on the status I was told they are short staffed and doing the best they can..I have called two more times and emailed regarding my incorrect items and I have not heard back.”

Helpful Report

Posted 2 years ago

We are sorry to hear that there were some concerns regarding your order. We will have our customer service team reach out to you so that we can assist you regarding the matter.

Posted 2 years ago

“If you don’t buy it on sale; don’t bother.”

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Posted 2 years ago

“I purchased 3 items and I only received 1 ( I believe it’s the wrong size too). My 2 customized santa bag never came. And there was only 1 tracking number given for all the others so I can’t even say the rest were still on the way. Also, the shipment took forever. I purchased this on Nov. 29, 2022 and it arrived yesterday Dec. 14, 2022. They it should arrive 2-6 business days only. I am so frustrating. Not recommending this at all.”

Helpful Report

Posted 2 years ago

We are sorry to hear that there were some concerns regarding your order. We will have our customer service team reach out to you so that we can assist you regarding the matter.

Posted 2 years ago

“WHAT I ORDERED CAME DAMAGED I HAVE CALLED SEVERAL TIMES LEFT MESSAGES AND HAVE SENT 3 EMAILS AND HAVE NOT HEARD BACK ! VERY DISAPPOINTING! There has been no communication at all , this was a gift for Christmas and now I have to give it to my grandson broken , the emails I have sent have pictures of the damage”

Helpful Report

Posted 2 years ago

We are sorry to hear that there were some concerns regarding the item that you received. We will have our customer service team reach out to you so that we can assist you regarding the matter.

Posted 2 years ago

“I received a broken glass. I’ve tried to get in touch with someone at this company by email about replacing it. But NO RESPONSE!”

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Posted 2 years ago

“I sent an email regarding a damaged item and I haven’t received a response. Thank you for getting back to me and for replacing the damaged item so quickly. I have been ordering from you for a few years now and love your products. Thanks again Celine”

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Posted 2 years ago

“Products we're sent as described. Have no complaints about the quality. Very satisfied”

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Posted 2 years ago

“The placemat was perfect for my new puppy!”

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Posted 2 years ago

“I ordered personalized pocket knives and trivets. One of my knives didn't look quite like the others and another knife got lost in the mail. Qualtry replaced everything very easily. The personalization is of great quality. I'm very excited to gift my items. Thank you for your easy and great service. My only complaint would be that I bought them through groupon and had to order each of them separately and pay for the shipping of each one. But the groupon says that in the fine print, so I knew before I bought them. Still a great price for a great item.”

Helpful Report

Posted 2 years ago

“I received the wrong order. I received someone else’s order with my correct order form. I have called and messaged your department and have not received a reply . Gift I ordered for someone will now not arrive on time for Christmas . Wrong order I received will also not be making it to the intended recipient. Mix ups happen, but very unfortunate I cannot get in touch with anyone to help fix this matter.”

Helpful Report

Posted 2 years ago

We are sorry to hear that there were some concerns regarding the item that you received. We will have our customer service team reach out to you so that we can assist you regarding the matter.

Posted 2 years ago

“Good quality, inexpensive, and decently quick delivery.”

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Posted 2 years ago

“It is hard to write a positive review at the moment. I ordered 20 aluminum luggage tags. They did not come with the wire rings. I also ordered a draw string bag that came in complete. I called customer service and left messages. I also emailed customer service and left a message and I have not heard from anyone as of yet. At this time I do not care about the drawstring bag. I would like the metal rings to be sent to me as soon as possible as they are Christmas gifts for various family and friends.”

Helpful Report

Posted 2 years ago

“I’m usually happy with my items. But this last order I’m not happy with one of my items. When I called the company they said I was supposed to take out the “r” in the box and put another “r”. Ugh how was I suppose to know that if the sample shows it. Im not happy right now. The customer service lady act like she was unconcerned. 😔”

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Posted 2 years ago

“I loved the bags. But I feel like the ornaments will break really easy”

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Posted 2 years ago

“Received my order piece-meal but love it now that I have it all!”

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Posted 2 years ago

“My husband loves it.”

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Posted 2 years ago

“The personalized sketch pad really looked good. quality paper, sturdy construction. The personalized pillow covers turned out better than anticipated. The pillow stuffing was a little funky and took a while to get it inserted correctly, but looks good”

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Posted 2 years ago

“I did not get my entire order. I ordered Christmas tea towels and was shorted one.”

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Posted 2 years ago

We are sorry to hear that you are missing a towel from your order.. We will have our customer service team reach out to you so that we can assist you regarding the matter.

Posted 2 years ago

Qualtry is rated 4.0 based on 2,026 reviews