Qualtry Reviews

Name: Qualtry
Address: 1020 W 600, Suite 100, Lindon, Utah
Rating: 3.96

4.0 Rating 2,026 Reviews

70 %

of reviewers recommend Qualtry

4.0

Based on 2,026 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5

Visit Website

Phone:

385-786-8564

Location:

1020 W 600,
Suite 100,
Lindon
Utah
84042

Write Your review

Tell us how Qualtry made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Erling

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I requested this for a Christmas Gift and was so excited when it arrived on time and when it arrived, it was bent and looked used and disappointing. The pad itself would have been lovely but due to the damage, I won't give it to my niece.”

Helpful Report

Posted 2 years ago

Our apologies Melissa for the defect of the sketch pad you received. We have already requested for a replacement to be processed and the tracking information will be sent to you through email once your replacement has been shipped.

Posted 2 years ago

“They sent 2 not 4”

Helpful Report

Posted 2 years ago

We are sorry to hear that there were some concerns regarding your order. We will have our customer service team reach out to you so that we can assist you regarding the matter.

Posted 2 years ago

“I only received 1 gift sack and paid for 2. Sent an email and did not get a reply and called and can’t get through on the phones! Fix this!!!”

Helpful Report

Posted 2 years ago

We are sorry to hear that you are missing an item from your order. We will have our customer service team reach out to you so that we can assist you regarding the matter.

Posted 2 years ago

“I've never been disappointed with my Qualtry Orders. Well actually one-time engraving was poor and they quickly replaced the item for me. Happy to have found sale items that make purchasing custom products a bargain. This order consisted of wood and cork trivets and a wood cutting board. The only minor issue is the rough edges and handle of the cutting board. They need more sanding. A piece of 220 fine sandpaper will take care of this. Some items are expensive but frequent sales make real bargains.”

Helpful Report

Posted 2 years ago

“This one is perfect”

Helpful Report

Posted 2 years ago

“Ordered 12/5 and received it just recently. Perfect! However, order # 2182882 was ordered on 11/25 and it still hasn't shipped! This has not been my experience before. Ordered a bunch. I was told it was completed but was waiting for it to be packed and prepared for shipping.”

Helpful Report

Posted 2 years ago

“I ordered 2 cutting boards. I was correct. The other was another person’s order. I called immediately, Monday, left a message and have not heard a thing.”

Helpful Report

Posted 2 years ago

“Very disappointed. The package took weeks to arrive and came smashed up with broken parts and missing $40 of items contacted quality over 24 hours ago without a response.”

Helpful Report

Posted 2 years ago

We are sorry to hear that there were some concerns regarding the item that you received. We have already processed a refund for the items that you raised. The refunded amount will be posted back to your mode of payment in 3-5 business days. A refund notification will also be sent through your registered e-mail.

Posted 2 years ago

“I’ve purchase from you before and was completely satisfied. This time I ordered 10 items but only 9 were in my package. One of those 9 was not up to the standards that I expecting. I send an email 6 days ago to report my missing item and the item I was not happy about but there has been no response. I tried calling the number given but just says the number is busy. I understand it’s a busy time of year, but 6 days and no response to an email? I had thought I had found the perfect gift for my supervisor but that’s what didn’t arrive! I had hoped that you would respond in a timely manner and correct the issue and I could have left good review.”

Helpful Report

Posted 2 years ago

We are sorry to hear that there were some concerns regarding the item that you received. We will have our customer service team reach out to you so that we can assist you regarding the matter.

Posted 2 years ago

“The monogram and name look nice and would look better if the etching was darker.”

Helpful Report

Posted 2 years ago

“This is my second purchase from Qualtry- we order the personalized dog collars for our pets. This year we expanded to gifts for our family as well and they are just perfect .....”

Helpful Report

Posted 2 years ago

“The bags were fantastic. I just wish 2 of them were not so wrinkly. These bags are gifts and the 2 looked like they balled up in knots. But the bags are great and the stitching with their names is wonderful & the quality of bag is a 10.”

Helpful Report

Posted 2 years ago

“First off, I ordered these on Sun. Nov. 27 and paid extra for the priority processing. 11 days later the status was still unfulfilled. I had to inquire and the reply I got was simply, "we are experiencing delays dues to the sudden influx of orders our production team is behind schedule." No one notified me. It wasn't until I inquired that I was offered a refund on the priority processing but there still was no ETA if I would even get my items before Christmas. It was super frustrating. Secondly, the price is great, but the quality is a bit shoddy. Bought personalized cutting boards and right in the middle of the name on BOTH boards, is a large crack across the entire name as well as on the back of one board. It looks bad. The rest of the wood looks great How do you gift something like this? Can the receivers even really use it with this crack that might seep in liquids from foods that could make it worse? I'm debating even gifting these. See photos attached. In conclusion, I rate Qualtry low for their lack of communication with customers when products are delayed and for not offering the customer any compensation for the trouble up front. In addition, it gets a 2-star rating because of its low, quality assurance, but I have to give them something for I've ordered years before and the products were decent.”

Helpful Report

Posted 2 years ago

Our apologies for the defect on the board that you received. We have already requested for a replacement to be processed and the tracking information will be sent to you through email once your replacement has been shipped.

Posted 2 years ago

“Excellent quality & service!!”

Helpful Report

Posted 2 years ago

“Please call me 3469461233”

Helpful Report

Posted 2 years ago

We will have our customer service team reach out to you so that we can assist you.

Posted 2 years ago

“The pillow covers were great - everyone who has already received them, loves them! However, I have yet to receive a response from Qualtry support regarding an error in printing from my first order... and an incomplete second order :( It's been 4 days and no response. Additionally, there were some quality issues with the pillows where the zipper head came right off the pillow cover :( I'm hoping to update this review to something more positive... but I need a response from Qualtry support to make my orders whole.”

Helpful Report

Posted 2 years ago

We are sorry to hear that there were some concerns regarding the item that you received. We will have our customer service team reach out to you so that we can assist you regarding the matter.

Posted 2 years ago

“The cutting board we ordered was missing from the package. Emailed support and awaiting word back. Xmas gift that now unlikely to get here on time. Terrible.”

Helpful Report

Posted 2 years ago

We apologize that the cutting board was split from your order and was shipped separately. It was delivered December 23 just in time for Christmas.

Posted 2 years ago

“The pillowcases that I ordered for my grandchildren turned out perfect!! The fabric was very soft and the pics on them are adorable. Definitely would purchase these again.”

Helpful Report

Posted 2 years ago

“Our first order to Qualtry was last Christmas 2021 and I received 7 stockings but two had the same name on them and mine was left out. When I reported it I was told they were out of that stocking and could not make one for me. I didn't receive a refund or credit of any kind to compensate for the mistake on their part. This year I ordered just my stocking to hopefully complete the set. I am extremely disappointed in the results this time. it's sloppy and doesn't look as neat and cleanly done as the first ones. I will not shop with Qualtry again and won't be recommending you again. There are too many custom shops to choose from that produce great work or at the least responsibility for their mistakes. The ink is running all over the name and design and there are some spots of patchy missing ink in the print. It looks horrible and again, there is no time to have this remedied before Christmas even if they do have it in stock this time. I'm sorry now that I opted to give you a second chance even though I had to pay for it AGAIN.”

Helpful Report

Posted 2 years ago

Thank you for your feedback and we apologize that your experience with the product you received was not up to your standards. It was an uncommon instance and we’ll do better in the future.

Posted 2 years ago

“Very disappointed as the item I bought was messed up.”

Helpful Report

Posted 2 years ago

Thank you for your feedback and we apologize that your experience with the product you received was not up to your standards. It was an uncommon instance and we’ll do better in the future.

Posted 2 years ago

Qualtry is rated 4.0 based on 2,026 reviews