Qualtry Reviews

Name: Qualtry
Address: 1020 W 600, Suite 100, Lindon, Utah
Rating: 3.96

4.0 Rating 2,028 Reviews

70 %

of reviewers recommend Qualtry

4.0

Based on 2,028 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5

Visit Website

Phone:

385-786-8564

Location:

1020 W 600,
Suite 100,
Lindon
Utah
84042

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Erling

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great gifts for any occasion. Love them.”

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Posted 2 years ago

“Extremely disappointed. The purchase was supposed to include personalisation and there was nowhere on the order form to do so. So I put a note in the notes area and it came and wasn't personalized at all. I'm Extremely disappointed and will tell my friends and family not to purchase through this company.”

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Posted 2 years ago

Hello Lisa, Thank you for posting a review, and we’re sorry to hear that your experience with our store was not up to your standards. Although It was an uncommon instance, we will use this as an opportunity to improve our services in the future.

Posted 2 years ago

“All the items I purchased are very nice. Everyone likes the gifts. Your prices are very reasonable. I buy year after year.”

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Posted 2 years ago

“very easy to order online. Giving the 2 pot holders to my granddaughter who is being married May 10.2023. I have a set too and have given the same design to my son and his wife. Also to myself and my daughter and husband. They all love them. I use mine for all our family dinners. Had many compliments from family and friends.”

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Posted 2 years ago

“I received them and they’re very nice except the impression should be a little deeper.”

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Posted 2 years ago

“1. Items arrived WAY after expected date. 2. Item imprints varied all over the board. 3. Items arrived damaged and not suitable for giving 4. CS did not reply to very specific questions”

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Posted 2 years ago

Hello DonnaLynn, Thank you for posting a review, and we’re sorry to hear that your experience with our store was not up to your standards. Although It was an uncommon instance, we will use this as an opportunity to improve our services in the future.

Posted 2 years ago

“The towels are lovely! Will make a really nice gift--I tie them on to a bottle of sparkling cider or wine. Great turnaround time--didn't take long to get at all. I've been very happy with everything I've ordered from Qualtry, which has been nearly 3 years now.”

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Posted 2 years ago

“The writing on the boards was not centered.”

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Posted 2 years ago

“I just love the personalized cutting boards. I have bought 2 now as gifts. Great quality & the engraving looks good.”

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Posted 2 years ago

“Difficulty using coupon when ordering but customer service was very helpful.”

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Posted 2 years ago

“The quality of the product is always great! The printing is always accurate and looks beautiful on my pillows.. so much that I give them as gifts now too!”

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Posted 2 years ago

“Quick delivery of items and overall, very pleased with the items. However, the wood grain on one of my items happens to make a dark line through a name which makes it look like a line has been drawn across the name. Would appreciate a replacement, but I would have appreciated someone noticing it before shipping and replacing it then, before it reached me.”

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Posted 2 years ago

“Good price for gifts and pleased with personalized items.”

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Posted 2 years ago

“I love ordering personalized cutting boards as wedding gifts. Everyone that I’ve gifted with one loves them.”

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Posted 2 years ago

“Hit or miss on product quality le”

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Posted 2 years ago

“Beautiful work and fantastic price!!”

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Posted 2 years ago

“David Roberts has been my sales rep for a large corporate purchase. He has been fantastic! Great Job and we really appreciate that! Will certainly order from you again.”

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Posted 2 years ago

“I’ve ordered from your company before. The cutting boards are so beautiful and an amazing quality. This time I’ve had a few issues. First my Groupon link did not work and it charged me full price after finally getting a call I got that resolved and they credited back the money minus shipping. I had no issues. I Got my order a few days ago and only got one not both cutting boards. Once again I call customer service only to be put on hold ( not a big deal now a days that’s normal). But once again after a few minutes a recording f comes on to say their business hrs and leave a message. Ugh really again leave a message. Why can’t I speak to a human being to get this fixed. It’s only 3pm eastern time. So now I wait again for a call back. Not sure if I want to buy from this company again after all this hassle. How about having people in customer service actually answer the calls if they have a problem. Asking for a message so you can call back at a more convenient time. Right now it’s convenient for me. Not later”

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Posted 2 years ago

We are sorry to hear that there were some missing items on your order. We will have it sent to you as soon as possible.

Posted 2 years ago

“I love Qualtry. Have been ordering items for years. Mostly for the Holidays and presents for weddings and baby showers, but everyone always loves the items purchased and i always love pulling out the items year after year that I have made on their site.”

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Posted 2 years ago

“I was fully charged for an item I purchased on Groupon.”

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Posted 2 years ago

Hello Helen, We are sorry to hear that you were overcharged since your discount was not applied to your order. We have already manually applied your Groupon voucher code to your order and processed a refund for the excess charge.

Posted 2 years ago

Qualtry is rated 4.0 based on 2,028 reviews