Qualtry Reviews

Name: Qualtry
Address: 1020 W 600, Suite 100, Lindon, Utah
Rating: 3.96

4.0 Rating 2,027 Reviews

70 %

of reviewers recommend Qualtry

4.0

Based on 2,027 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5

Visit Website

Phone:

385-786-8564

Location:

1020 W 600,
Suite 100,
Lindon
Utah
84042

Write Your review

Tell us how Qualtry made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Erling

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First time customer I placed my first order on 11/29/22..Today is Dec 15, 2022 and it has been filled. I placed 3 additional orders and received one. The one I received has two items that are not mine. I called customer support the first time to check on the status I was told they are short staffed and doing the best they can..I have called two more times and emailed regarding my incorrect items and I have not heard back.”

Helpful Report

Posted 2 years ago

We are sorry to hear that there were some concerns regarding your order. We will have our customer service team reach out to you so that we can assist you regarding the matter.

Posted 2 years ago

“Product arrived damaged”

Helpful Report

Posted 2 years ago

We are sorry to hear that there were some concerns regarding the item that you received. We will have our customer service team reach out to you so that we can assist you regarding the matter.

Posted 2 years ago

“I'm disappointed. My order arrived and part of it was wrong. My groupon did not apply, however, It was redeemed and now I'm not sure how to get it back since it wasn't used. It took a while for someone to email me and get the correct info for the item, now I haven't heard anything or gotten a replacement and my money is spent. I love the selection of items, customer service isn't so on point so far, so I'm not sure I will order again.”

Helpful Report

Posted 2 years ago

“incorrect order almost every time”

Helpful Report

Posted 2 years ago

We are sorry to hear that there were some concerns regarding the item that you received. We will have our customer service team reach out to you so that we can assist you regarding the matter.

Posted 2 years ago

Author didn't leave any comments.

Helpful Report

Posted 2 years ago

we apologize about your experience. Rest assured that we’ll do better in the future.

Posted 2 years ago

“Ordered many collars on the past and have been very pleased. The one wasn’t as wide as the previous ones. I’m assuming the design has changed. Disappointed.”

Helpful Report

Posted 2 years ago

Thank you for your feedback and we apologize that your experience with the product you received was not up to your standards. It was an uncommon instance and we’ll do better in the future.

Posted 2 years ago

“I ordered a cutting board with my initial and some other information and it is totally off center on the board some of the writing is barely readable. The board I received was not the board I ordered. I ordered suitcase tags and they came with no way to attach them to the suitcase. Very disappointed with this order.”

Helpful Report

Posted 2 years ago

We are sorry to hear that there were some concerns regarding the item that you received. We will have our customer service team reach out to you so that we can assist you regarding the matter.

Posted 2 years ago

“I was not happy with my customer service that I was given with an issue I had. Also, once I finally received my personalized order, one of the items was all messed up. I had not been protein any way, and was all folded up, causing the canvas to be wrinkled. Now I have a ruined wedding item 🤦‍♀️😭”

Helpful Report

Posted 2 years ago

We are sorry to hear that there were some concerns regarding the item that you received. We will have our customer service team reach out to you so that we can assist you regarding the matter.

Posted 2 years ago

“Poor interface between Groupon and site paid full price!”

Helpful Report

Posted 2 years ago

We are sorry to hear about your experience Gary. However upon checking, your Groupon voucher code was successfully applied to both of your orders. Should you need further clarifications about this you may send an email to support@qualtry.com or chat with our live representative by visiting our website www.qualtry.com. You may also call us at (385)786 8564 Our operating hours are from 9am to 5pm MT Monday to Friday.

Posted 2 years ago

“I ordered two pillows and two cases, but only one pillow arrived. I’ve ordered previously with Qualtry and have been very happy with my purchase. I’d like to be happy with this last purchase as well, as they are Christmas gifts for my family. Someone help, please!”

Helpful Report

Posted 2 years ago

We are sorry to hear that you are missing one pillow insert from your order. We will request for it to be sent as soon as possible. Kindly bear with us as we take care of this for you.

Posted 2 years ago

“The personalized bamboo cutting boards that I ordered are not centered and do not look right. I would like to have these boards redone.”

Helpful Report

Posted 2 years ago

We are sorry to hear that there were some concerns regarding the item that you received. We will have our customer service team reach out to you so that we can assist you regarding the matter.

Posted 2 years ago

“I emailed you all on Friday and I have not heard back. Two of my pillow cases were glued to package. I tried to get it off of one of them but couldn’t get it all off. I wanted to see if they could replaced because they are a gift”

Helpful Report

Posted 2 years ago

We are sorry to hear that there was a problem with the item that you received. Our team reached out to you via email to discuss a resolution regarding this concern.

Posted 2 years ago

“The writing/ engraving is way too light. I can barely see it at all. Very disappointed!!!”

Helpful Report

Posted 2 years ago

We are sorry to hear that you did not find the board that you received to your liking. Since we use 100% natural wood we can’t guarantee how the grain of the wood will affect the product. Due to the nature of wood products, the actual shade and color of our engraving may vary slightly from lighter to darker.

Posted 2 years ago

“Very upset got my order in the mail and one of the cutting boards was not done correctly”

Helpful Report

Posted 2 years ago

We are sorry to hear that there were some concerns regarding the item that you received. We will have our customer service team reach out to you so that we can assist you regarding the matter.

Posted 2 years ago

“Gifts were delivered slower than normal. I understand that it is the holidays but there is no way to reach out and talk to someone and the package tracking is a pain and not very effective”

Helpful Report

Posted 2 years ago

Hello Our sorry for the delay, we are glad that your order was already marked as delivered. Should you need further assistance, You may send an email to support@qualtry.com or chat with our live representative by visiting our website www.qualtry.com. You may also call us at (385)786 8564 Our operating hours are from 9am to 5pm MT Monday to Friday.

Posted 2 years ago

“Part of my order has never arrived and I really wanted the Santa sacks for Christmas!”

Helpful Report

Posted 2 years ago

We apologize for the delay with your order. We've run out of Santa Bag and we're still waiting for the shipment of new stocks to arrive at our warehouse. We expect that your order will ship in a week or two. Rest assured that we are going to follow up on your order and the tracking information will be sent to you through e-mail once your order has been shipped.

Posted 2 years ago

“I ordered 12 engraved cutting boards for our church. Of the twelve ordered, seven were properly engraved and the other five were very poorly done (barely ledgible). We tried to phone but had no luck getting the issue resolved. Customer service is as important as being able to place and receive an order. I have included a comparison picture of three of the good boards with three of the not so good boards.”

Helpful Report

Posted 2 years ago

We are sorry to hear that there were some concerns regarding the item that you received. We will have our customer service team reach out to you so that we can assist you regarding the matter.

Posted 2 years ago

“The order I paid priority for was wrong. I had ordered 3 rose-colored monogrammed wallets. They arrived the day before I needed them to gift out. I received 3 black wallets. No time to return and have new ones done. I hope to get a refund and did email the company. No response.”

Helpful Report

Posted 2 years ago

We are sorry to hear that there were some concerns regarding the item that you received. We will have our customer service team reach out to you so that we can assist you regarding the matter.

Posted 2 years ago

“I ordered 10 chopping boards customized. All of them were not evenly shaded where the engraving was done. Some of them had letters or numbers that were not shaded at all. Called to get replacements and I’m still waiting.”

Helpful Report

Posted 2 years ago

Hello Kathleen, We've already submitted a replacement request for the affected cutting boards. Once shipped, you will receive an email with the tracking information.

Posted 2 years ago

“Cut in the wood on the back side and poor/obscured engraving on the front. I’ve sent an email with photos to show but haven’t received a reply. Hopefully that will come soon. I’m hoping to give it as a gift this month.”

Helpful Report

Posted 2 years ago

We are sorry to hear that there were some concerns regarding the item that you received. We will have our customer service team reach out to you so that we can assist you regarding the matter.

Posted 2 years ago

Qualtry is rated 4.0 based on 2,027 reviews