Qualtry Reviews

Name: Qualtry
Address: 1020 W 600, Suite 100, Lindon, Utah
Rating: 3.96

4.0 Rating 2,027 Reviews

70 %

of reviewers recommend Qualtry

4.0

Based on 2,027 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5

Visit Website

Phone:

385-786-8564

Location:

1020 W 600,
Suite 100,
Lindon
Utah
84042

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Erling

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“2 of three items were correct, 3rd item had duplicate word on pillow case.”

Helpful Report

Posted 2 years ago

We are sorry to hear about the confusion, the personalization was base on the details you submitted when your order was placed. We have produced the product in the format that appeared in the preview. The word "The" is already part of the wreath design template you have chosen, and you have submitted your personalization as "The Curry's". So as it appeared on the preview, it was "The The Curry's". This was also confirmed by you when you ticked the disclaimer box and proceeded in completing your order. Hoping for your understanding regarding the matter.

Posted 2 years ago

“I placed an order for a tote bag and received a gym bag. The rest of the order was perfect. I am hoping I can get this resolved before Christmas.”

Helpful Report

Posted 2 years ago

We are sorry to hear that there were some concerns regarding the item that you received. We will have our customer service team reach out to you so that we can assist you regarding the matter.

Posted 2 years ago

“I emailed about my order and have not received a response. It also came much later than I expected.”

Helpful Report

Posted 2 years ago

Thank you for your feedback and we apologize that your order was delayed. Rest assured that we will do better in the future.

Posted 2 years ago

“I received the ornaments quickly. I am disappointed in the quality. They look unfinished, not glazed, would not order again.”

Helpful Report

Posted 2 years ago

Thank you for your feedback and we apologize that your experience with the product you received was not up to your standards. It was an uncommon instance and we’ll do better in the future.

Posted 2 years ago

“The items delivered were good quality but not what I ordered. Customizations on the wrong items and colors were also wrong.”

Helpful Report

Posted 2 years ago

We are sorry to hear that there were some concerns regarding the item that you received. We will have our customer service team reach out to you so that we can assist you regarding the matter.

Posted 2 years ago

“I ordered the embroidered golf towels. The plastic from the embroidery was still on them and I had to peel them off. One white towel had green spots on it. Not sure what that is but not worth the trouble fighting with them.”

Helpful Report

Posted 2 years ago

We are sorry to hear that there were some concerns regarding the item that you received. We will have our customer service team reach out to you so that we can assist you regarding the matter.

Posted 2 years ago

“I’m not one for bad reviews. Not trying to be mean, but the engraving I received was not “level” the letter “D” the main letter was off centered “tilted” compared to the rest of the engraving. So I was disappointed. 6”x8” Bambo cutting board. Looks nice other than that.”

Helpful Report

Posted 2 years ago

We are sorry to hear that there were some concerns regarding the item that you received. We will have our customer service team reach out to you so that we can assist you regarding the matter.

Posted 2 years ago

“I did not receive my whole order and have gotten no response from my email.”

Helpful Report

Posted 2 years ago

We are sorry to hear that you are missing the inserts from your order. As per your request via email, we have processed a refund for the missing pillow inserts. The refunded amount will be posted back to your mode of payment in 3-5 business days. A refund notification will also be sent through your registered e-mail.

Posted 2 years ago

“Used Groupon and the coupon didn’t work! I could have done something wrong but it was disappointing overall.”

Helpful Report

Posted 2 years ago

We are sorry to hear that your Groupon voucher code was not applied on your order. We will have our customer service team reach out to you so that we can assist you regarding the matter.

Posted 2 years ago

“I like your products but this batch was way off the mark on quality and presentation. I bought these as gifts for my employees and half of them are messed up. One is so wrong it is showing double. I am disappointed that it was even shipped out. I put a call to customer service and waiting to hear back.”

Helpful Report

Posted 2 years ago

We are sorry to hear that there were some concerns regarding the item that you received. We will have our customer service team reach out to you so that we can assist you regarding the matter.

Posted 2 years ago

“Didn’t receive 2 items ordered and an ornament I purchased was off centered and the hole to thread the string through covered the baby’s “first” Christmas on it. Disappointed with the quality and lack of attention to detail.”

Helpful Report

Posted 2 years ago

We are sorry to hear that there were some concerns regarding the item that you received. We will have our customer service team reach out to you so that we can assist you regarding the matter.

Posted 2 years ago

“ordered towel in past. Letters were too close and hard to read. Just got two ornaments where cut out circle eliminates parts of words.”

Helpful Report

Posted 2 years ago

We are sorry to hear that there were some concerns regarding the item that you received. We will have our customer service team reach out to you so that we can assist you regarding the matter.

Posted 2 years ago

“I received my small items, however I’ve called multiple times, have emailed & no response. I have one large shipment that has not been delivered & is being delivered to the wrong address. I would like to correct this. Please respond. I ordered these early November & Christmas is this week.”

Helpful Report

Posted 2 years ago

We are sorry to hear that you are missing some items from your order. We will have our customer service team reach out to you so that we can assist you regarding the matter.

Posted 2 years ago

“I ordered 3 custom pillow covers. @ were good but the 3rd one didn't capitalize the names. I went back & saw that I didn't make the mistake. I also ordered the pillow inserts that were offered. They are the wrong size & very flat. Not worth buying them.”

Helpful Report

Posted 2 years ago

We are sorry to hear that there were some concerns regarding the item that you received. We will have our customer service team reach out to you so that we can assist you regarding the matter.

Posted 2 years ago

“Honestly I was unhappy with my purchase. I thought the fabric was really rough for a pillow very scratchy rough. The Christmas pictures were very dull, flat. I’m not happy enough with them to give them to my friends as a gift. The inserts are very flat. It would’ve been nice to know that the pillows would probably take 2 to 3 inserts to make a really nice full pillow. They are from IKEA and when you’re at IKEA they tell you that on their signage. I’ve ordered from your company in the past and I was very pleased with that purchase. So this surprised me. The construction is well done. The fact that it has a zipper is really good because then you can washed the item. And the zipper was put in very well. Also the shipping was very fast I was pleased with that.”

Helpful Report

Posted 2 years ago

Thank you for the feedback Virginia. Rest assured that we will do better in the aspects we are lacking that you raised.

Posted 2 years ago

“Looks very nice”

Helpful Report

Posted 2 years ago

Our apologies Mary for this error, We have already requested for a replacement to be processed. The tracking information will be sent to you through email once your replacement has been shipped.

Posted 2 years ago

“I called yesterday and left a voice mail with the order number; requesting a call back. Unfortunately, nobody has called.”

Helpful Report

Posted 2 years ago

Hello Mike, We are sorry to hear about your experience. Our phone support agent is currently engaged, but will call you today.

Posted 2 years ago

“I’ve ordered from your company before. The cutting boards are so beautiful and an amazing quality. This time I’ve had a few issues. First my Groupon link did not work and it charged me full price after finally getting a call I got that resolved and they credited back the money minus shipping. I had no issues. I Got my order a few days ago and only got one not both cutting boards. Once again I call customer service only to be put on hold ( not a big deal now a days that’s normal). But once again after a few minutes a recording f comes on to say their business hrs and leave a message. Ugh really again leave a message. Why can’t I speak to a human being to get this fixed. It’s only 3pm eastern time. So now I wait again for a call back. Not sure if I want to buy from this company again after all this hassle. How about having people in customer service actually answer the calls if they have a problem. Asking for a message so you can call back at a more convenient time. Right now it’s convenient for me. Not later”

Helpful Report

Posted 2 years ago

We are sorry to hear that there were some missing items on your order. We will have it sent to you as soon as possible.

Posted 2 years ago

“The set that I ordered was not available so I had to contact customer service and have them send me codes for a new order. On the new order, I had to order each item individually. I ended up ordering 2 forks in error, instead of a spoon and a fork. I called customer service and they gave me the credit to order the spoon, but I had to pay $6 for shipping. I placed multiple orders with your company and was saddened by the fact that the rep couldn't waive the shipping fee after had ordered so many items from you.”

Helpful Report

Posted 2 years ago

We apologize that we can not wave the shipping since we already provided you the new item for free as a courtesy since you made a mistake on your original order.

Posted 2 years ago

“While the product is a very nice the ease of using my Groupon was not. I have also called and left a message with no reply about another Groupon I have been trying to use and have not been able to”

Helpful Report

Posted 2 years ago

We are sorry to hear about your Groupon deal experience. We will have our customer service team reach out to you so that we can assist you with the matter.

Posted 2 years ago

Qualtry is rated 4.0 based on 2,027 reviews