Qualtry Reviews

Name: Qualtry
Address: 1020 W 600, Suite 100, Lindon, Utah
Rating: 3.96

4.0 Rating 2,027 Reviews

70 %

of reviewers recommend Qualtry

4.0

Based on 2,027 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5

Visit Website

Phone:

385-786-8564

Location:

1020 W 600,
Suite 100,
Lindon
Utah
84042

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Erling

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered 8 bags 7 small personalized cotton Christmas bags 5.00 each 1 large velvet personalized Santa bag 15.00 I received only the 7 small bags”

Helpful Report

Posted 2 years ago

Hello Bridget, our apologies for the confusion. the Velvet Personalized Christmas Santa Bag in on pre-order as indicated on the product page and it will be shipped by November 14.

Posted 2 years ago

“I placed an order through Groupon and it said it was going to be two hand towels I only received one. And the one I did receive has either a marker or something on the white towel that is red.”

Helpful Report

Posted 2 years ago

Hello Tressa, We are sorry to hear that there were some concerns regarding the item that you received. We will have our customer service team reach out to you so that we can fix this as soon as possible.

Posted 2 years ago

“If it's not broken don't fix it! The choice of Christmas stocking you all have displayed is not up to par! Not near as nice! I've tried to match them to quality of that I ordered a couple yrs. ago. If they're as taky as the others I ordered this year. It will be the deciding factor as to weather I'll continue ordering from Qualtry. Thank you”

Helpful Report

Posted 2 years ago

Thank you for your feedback Teresa and we apologize that your experience with the product you received was not up to your standards. It was an uncommon instance and we’ll do better in the future.

Posted 2 years ago

“The package that came was damaged, causing the speaker inside to be damaged. The sound on the speaker I purchased for myself gas a crackle. Some of the boxes for those I bought has gifts we torn or damaged. They are pretty speakers though. I have pictures of these imperfections and will be reaching out to customer service.”

Helpful Report

Posted 2 years ago

Hello Christina, We are sorry to hear that there were some concerns regarding the item that you received. We will have our customer service team reach out to you so that we can fix this as soon as possible.

Posted 2 years ago

“Disappointed with the wood burning on the charcuterie board and the zipper fell off my pillow case the moment I put it on my Halloween pillow”

Helpful Report

Posted 2 years ago

Hello Noreen , We are sorry to hear that there were some concerns regarding the item that you received. We will have our customer service team reach out to you so that we can fix this as soon as possible.

Posted 2 years ago

“Packaging was ripped open and so upon arrival, the personalized cutting board was damaged. I am very disappointed.”

Helpful Report

Posted 2 years ago

Hello Carley, We are sorry to hear that there were some concerns regarding the item that you received. We will have our customer service team reach out to you so that we can fix this as soon as possible.

Posted 2 years ago

“I love the quality of Qualtry and have ordered a batch of gifts before with raving success and for what I feel is great value (small personalized cutting board). This past purchase(s) were made through Groupon. So when another personalization offer on Groupon (battery+tag) came about I quickly jumped - but was disheartened to find a) that only 2 colour choices were available (not presented on Groupon site); b) the shipping per item was almost 3x what I paid for each item. This was all AFTER I already transacted on Groupon. This will make me hesitant to do this again.”

Helpful Report

Posted 2 years ago

Hello Sheryl, our apologies if we only have limited options available for the colors. The shipping cost will depend on the number of items on your cart as well as the shipping address (shipping charges are per item and not per order). Qualtry might have a different shipping structure than the ones you are used to since the custom items are individually designed, prepared for print or engraving, finished and sanitized then packed.

Posted 2 years ago

“I paid for the set wooden spoon , fork cutting board and hot pad engraved with my name I did not get what I paid for and instead of the wooden spoon and fork I received only 3 forks”

Helpful Report

Posted 2 years ago

Hello Antoinette, we are sorry to hear about the confusion. We have no access to the deals or voucher codes that you purchased from third party websites and when we checked, you placed an order for two forks and the set that you mentioned. When using a voucher code, please make sure that the items and Quanity on your cart matches what your voucher is good for. We will have a We will have our customer service team reach out to you so that we can assist you regarding this matter.

Posted 2 years ago

“received a large collar for my 90 pound lab based off size recommendations. was too big, so I ordered another one, size medium which barely fits and is not substantial enough for the strength and weight of my dog. stitching and embroidery were nice”

Helpful Report

Posted 2 years ago

Hello Karen, Thank you for your feedback and we apologize that your experience with the product you received was not up to your standards. Our Large size collars are 18-26"L x 1"W and our Medium size collars are 14-20"L x 3/4"W as indicated in the product page.

Posted 2 years ago

“While the product I received is good quality, my order was for two luggage tags and cases but I only received one.”

Helpful Report

Posted 2 years ago

Hello Catherine thank you for your feedback. Our apologies, you only placed an order for one luggage tag and leather case so only one was processed and sent to you. We will have our customer service team reach out to you so that we can assist you with this matter.

Posted 2 years ago

“I still don't have my product.”

Helpful Report

Posted 2 years ago

Hello Beth, we are sorry to hear that you still have not received your order. International shipments usually takes longer and It's possible that your package is still undergoing custom clearances. We have no control over the orders once they are shipped but rest assured that we will make a follow up on this.

Posted 2 years ago

“The picture looked nothing like the real product. The font on the letters was barely readable and the entire glass was much smaller than it appeared in the ad.”

Helpful Report

Posted 2 years ago

Thank you for your feedback Lenae and we apologize that your experience with the product you received was not up to your standards. It was an uncommon instance and we’ll do better in the future.

Posted 2 years ago

“I have ordered from Qualtry in the past and have been very satisfied, but this order did not deliver the same quality. I ordered personalized hammers and spatulas. The heads on the hammers and the blades on the spatulas are all loose. I cannot give these as gifts. I am very disappointed. I know I cannot return personalized items so I am asking if there is any remedy for me. I hope to hear back and to know that you do read the feedback. My order # was 2177014.”

Helpful Report

Posted 2 years ago

Hello Sharon, We are sorry to hear that there were some concerns regarding the item that you received. We will have our customer service team reach out to you so that we can fix this as soon as possible.

Posted 2 years ago

Qualtry is rated 4.0 based on 2,027 reviews