Qualtry Reviews

Name: Qualtry
Address: 1020 W 600, Suite 100, Lindon, Utah
Rating: 3.96

4.0 Rating 2,025 Reviews

70 %

of reviewers recommend Qualtry

4.0

Based on 2,025 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5

Visit Website

Phone:

385-786-8564

Location:

1020 W 600,
Suite 100,
Lindon
Utah
84042

Write Your review

Tell us how Qualtry made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent as always. I have ordered collars for my last 3 dogs. Great quality all the way around.”

Helpful Report

Posted 2 years ago

“Great product-super fast production and shipping! Absolutely love them. Using them for dive gear.”

Helpful Report

Posted 2 years ago

“very cute book, grand kids will love it”

Helpful Report

Posted 2 years ago

“They reversed the thread color on both collars. They don’t even match and are useless I checked and I ordered correctly. I need to amend back”

Helpful Report

Posted 2 years ago

Thank you for sending a photo and letting us know of this. Our apologies for the mixed up, We have already requested for a replacement to be processed. The tracking information will be sent to you through email once your replacement has been shipped.

Posted 2 years ago

“Excellent product + prompt service + competitive pricing”

Helpful Report

Posted 2 years ago

“The truth is that I am not happy with the company. The first order was lost, and then they had to send it again and the second one was delayed in sending it.”

Helpful Report

Posted 2 years ago

Hello, We are sorry to hear about your experience. It was an uncommon instance and we’ll do better in the future.

Posted 2 years ago

“The people were very responsive, but I just wished the Groupon redemption instructions were more clear. I bought one Groupon for two towels, then on the Qualtry site, I assumed my quantity was "one" and that I'd get two towels. When I received one, I called and was told that I should've put "two" in the quantity box. Qualtry gave me a code to get the second towel, but because I bought two Groupons for four towels and didn't understand when I redeemed either one, I ended up paying shipping individually for each towel ($6.29 x 4). Also, on my first towel, the third letter does not line up with the first one. I chose the "SMB" monogram and the letter in the "B" place is lower than the letter in the "S" place. It is not enough to make me send it back, but it was disappointing. I am still waiting on the others. Hopefully, they will look good.”

Helpful Report

Posted 2 years ago

Hello, we are sorry to hear about your experience. Upon checking, it seems that you have only placed an order for one Personalized Luxury Hand Towel. To resolve this issue since you mentioned that your Groupon deal is good for two, We have provided you a new code that you can use as a one time courtesy to place a new order for the remaining towel that you missed since your original code is only good for one time use.

Posted 2 years ago

“I have bought numerous personalized coaster sets from Qualtry and every time, the recipient is delighted!!”

Helpful Report

Posted 2 years ago

“I realized I made a mistake in the personalized name after placing order. I called within an hour and sent email also to try to fix problem before it goes into production. Cust svc rep said she got my email and confirmed on phone that it will be taken care of. Item arrv but with the wrong spelling! So I called c/s rep again and she told me she couldn't fix it and for me to reorder it with the correct name and she will refund me the cost of this 2nd order. Wasn't too happy with initial svc but happy that Qualtry did fix the problem without too much hassle.”

Helpful Report

Posted 2 years ago

“Didn’t take long to receive in the mail and the quality is great. This is the fourth collar we have bought from Qualtry.”

Helpful Report

Posted 2 years ago

“The stitching wasn’t very straight but it will do”

Helpful Report

Posted 2 years ago

“I was very pleased with the outcome of the cutting boards, I got one for a friend and she was so happy.”

Helpful Report

Posted 2 years ago

“Fast shipping. The website was easy to navigate. The order was exactly as requested. Pricing was fair.”

Helpful Report

Posted 2 years ago

“Very pleased with my gift of cutting boards. Delivery is fast and it was packaged well. I will definitely order from them again.”

Helpful Report

Posted 2 years ago

“Great product, fast delivery”

Helpful Report

Posted 2 years ago

“Website was very confusing & had to ask for assistance from customer service but the product is as expected & came quickly!”

Helpful Report

Posted 2 years ago

“I was supposed to receive 4 luggage tags. I only received one.”

Helpful Report

Posted 2 years ago

We are sorry to hear that there were some concerns regarding your order. We will have our customer service team reach out to you so that we can assist you regarding the matter.

Posted 2 years ago

“Got mine yesterday and it is great! Good quality cup.”

Helpful Report

Posted 2 years ago

“The gift was sent out in a very timely manner and it was very nice. However, the gift had an obvious defect that should have been discovered PRIOR to it being sent out. Once I made them aware of it they took corrective action immediately.”

Helpful Report

Posted 2 years ago

We apologize for the condition in which your order has arrived. We already processed a replacement and it will be shipped out as soon as possible. You will receive a notification email once it's been shipped out.

Posted 2 years ago

“The towel is lovely, I bought Groupon for 4 towels only received 1. Disappointed.”

Helpful Report

Posted 2 years ago

We are sorry to hear that there were some concerns regarding your order. Upon checking, you only manage to place an order for one towel. We will have our customer service team reach out to you so that we can assist you regarding the matter further.

Posted 2 years ago

Qualtry is rated 4.0 based on 2,025 reviews