Quick Mobile Fix Reviews

Name: Quick Mobile Fix
Rating: 3.18

3.2 Rating 6,835 Reviews

55 %

of reviewers recommend Quick Mobile Fix

Company Reviews

Questions

Metrics

3.2

Based on 6,835 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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customersupport@quickmobilefix.com

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Quick Mobile Fix 5 star review on 11th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a phone from quick mobile fix, came damaged, straight away asked for a refund and keep being fobbed Off by saying APC have to collect but since buying the phone in was delivered in November and the phone been ready for collection the same day as delivery was made, No one has collected. I will never buy from this company again. Do not waste your money here, shop else where.”

Helpful Report

Posted 6 years ago

Hi We are sorry you are having a problem with your order. In order for us to look into this further for you please do get in contact with us on customersupport@quickmobilefix.com quoting your order number and full name. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“I ordered 2 phones on 8th December, now over a month ago and have still not received them. I have lost count of the number of times I have emailed and phoned to find out what has been happening and have got absolutely nowhere; just generic email responses and holding for 20/30 minutes each time I ring. I have received one email to say they have been dispatched, followed by another to say this email was sent in error. I then received another email to say they have been dispatched but when I try and track them, I get a reply to say tracking number is invalid. I have requested the name and contact detail as for the manager and, surprise, surprise no response. I will be pursuing until I get a full refund. Anyone thinking of using this company - DON’T. You have been warned!!!”

Helpful Report

Posted 6 years ago

“I do not recommend - the phone came in good quality but no SIMs worked in it for a long time. They also didnt reply to my emails. If you want to get a second hand properly unlocked phone go to giffgaff, they are a lot more trustworthy and have great customer service.”

Helpful Report

Posted 6 years ago

Hi We are sorry you are having a problem with your phone. In order for us to look into this further for you please do get in contact with us on customersupport@quickmobilefix.com quoting your order number and full name. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“I was disappointed to receive the ipad I ordered faulty. There's no sound as there appears to be something jammed or stuck inside the headphone port. My son was so eager to have it that he wouldn't let me return it, otherwise I would have. Other than that, in good condition and was delivered in the specified time.”

Helpful Report

Posted 6 years ago

Hi Kim, We are sorry you are having a problem with your order, please note you have a warranty so if you would like to return it please get in contact. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“I’m getting worried!! My son (18) ordered a phone 20th December, whilst we didn’t expect it for Christmas we are now 10 days in and no phone has turned up! No tracking number received, I phoned today and was On the phone an hour today I a que, after an hour thought I’d got through no answer on the line, I’ve emailed two separate email addresses and Facebook messaged them..... no response!!”

Helpful Report

Posted 6 years ago

“Avoid this company Avoid this company if you can, the price was decent for the refurb iPhone I ordered but after the 10 day wait for delivery then being fobbed off for a few more days it was clear they sell phones they do not currently own and source them once they make a sale, in my case they obviously couldn't get one so tried to keep delaying me into keeping my order. I decided to cancel and then they still had the audacity to make me wait the full 14 working days for my refund. I made the order on the 25/11 as a Christmas present which they knew about and I told them I needed the money back asap to use for my sons present but they don't care and keep the money as long as they can get away with. They never answer the phone but do answer emails with generic fob offs. Pay a little extra and use a more reputable company”

Helpful Report

Posted 6 years ago

Hello We are sorry you are having difficulty trying to contact us over the phone. Our phone lines could be very busy at certain times of the day. We have not received any emails from you. In order for us to look into this further for you please do get in contact with us on customersupport@quickmobilefix.com quoting your order number and full name and a member of the team will be able to look into this. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“I required an IPAD for one of the Directors in the company and this product was exactly what we needed at a good price.”

Helpful Report

Posted 6 years ago

“Absolute rubbish company,don't waste your money”

Helpful Report

Posted 6 years ago

Hello We are sorry you are not 100% satisfied with the service. Please do get in contact and a member of the team will be happy to assist you Kind regards Quick Mobile Fix

Posted 6 years ago

“Awful company. Cancelled my order and requested a refund within 24hrs of buying. 3 weeks later still no refund and ignoring my emails. After 45 mins waiting on the phone they just hung up on me too. They are quite clearly a scamming cowboy outfit. Trading standards and small claims court job now. How they can stay in business let alone sleep at night is a mystery I'm sure they laugh about. Avoid!”

Helpful Report

Posted 6 years ago

Hello Karl, We are sorry to hear you are experiencing a problem with your refund. In order for us to look into this further for you please do get in contact with us on customersupport@quickmobilefix.com quoting your order number and full name and a member of the team will be able to able to look into this. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“Avoid at all costs!”

Helpful Report

Posted 6 years ago

Hello Darren We are sorry you are not 100% satisfied with the service. Please do get in contact and a member of the team will be happy to assist you Kind regards Quick Mobile Fix

Posted 6 years ago

“I LEFT A REVIEW YESTERDAY WHICH WAS COMPLETELY IGNORED. I ORDER A PHONE ON 30TH NOVEMBER AND I STILL HAVE NOT RECEIVED IT. THE COMPANY CLAIM THAT THEY DESPATCHED IT ON 19TH DECEMBER BUT IT IS STILL NOT HERE AND IT SHOWS NO SCANS WITH THE TRACKING NUMBER THAT THEY HAVE PROVIDED. THEY HARDLY COMMUNICATE AND I DO NOT BELIEVE THAT THEY EVER SENT IT. THEY CANNOT PROVIDE ME WITH A ORDER BUT THEY HAVE ALSO NOT REFUNDED MY MONEY AND NO ONE CAN GIVE ME A STRAIGHT ANSWER. STAY AWAY FROM THIS COMPANY AND PLEASE READ ALL THE REVIEWS. IT IS MORE BAD THAN GOOD AND I THINK SOME OF THE GOOD ONES ARE BEING WRITTEN BY THEMSELVES. FRAUDELENT COMPANY THAT TAKES PEOPLES MONEY AND THEN CEASES TO COMMUNICATE!!!!!!!!!!!!!!!”

Helpful Report

Posted 6 years ago

Hi Amanda We are sorry to hear your order has not yet been dispatched. We dispatch orders within 10 working days but most orders are dispatched quicker than that. In order for us to look into this further for you please do get in contact with us on customersupport@quickmobilefix.com quoting your order number and full name and a member of the team will be able to look into this. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“Excellent quality great service”

Helpful Report

Posted 6 years ago

“Brilliant customer service”

Helpful Report

Posted 6 years ago

“Very, very poor service, my phone took 1 month to come. Was extremely dissatisfied”

Helpful Report

Posted 6 years ago

Hello Daniel We are sorry you were having a problem with your order. Your order will be reviewed and your feedback has been taken on board. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“I bought a iPhone 8 Plus with full bundle for my sons Christmas present. It was supposed to have been in pristine condition, but came with micro scratches all over the screen and one more noticeable at the bottom. The box it came in was old and tatty and didn’t match the phone model. It also came with a cheap screen protector which was fitted out of alignment and had bubbles under it. I bought a proper glass screen protector which has disgusting most of the scratches underneath. Overall the phone wasn’t worth the extra money, a better description would be good condition. The box was a waste money. I did complain to customer services, but didn’t get a response.”

Helpful Report

Posted 6 years ago

Hello Julian We are sorry you are having difficulty trying to contact us over the phone. Our phone lines could be very busy at certain times of the day. In order for us to look into this further for you please do get in contact with us on customersupport@quickmobilefix.com quoting your order number and full name and a member of the team will be able to look into this. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“Worst customer service I've had in my life. Don't buy a used phone with these guys. Their high ratings probably come from the 'fixing' service but not for buying used phones for sure.”

Helpful Report

Posted 6 years ago

Hello We are sorry you are having difficulty trying to contact us over the phone. Our phone lines could be very busy at certain times of the day. In order for us to look into this further for you please do get in contact with us on customersupport@quickmobilefix.com quoting your order number and full name and a member of the team will be able to look into this. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“Bought a refurbished iphone online. It was faulty and poor condition. Customer service poor, evasive and didn’t listen. Still waiting on refund to be processed two weeks later. Can never get through on the phone either. Buy elsewhere. Cheap for a reason.”

Helpful Report

Posted 6 years ago

“ID 199911 4th November 2018 – I have bought the phone 19th November 2018 – after 11 working days they have not send it 19th November 2018 – after 1000 emails and calls I have cancelled the order and they emailed me back “The refund will be processed on 12/12/18” 12th December 2018 - NO REFUND and they answered me “Your refund will be processed on 17/12/2018” 17th December – NO REFUND and they said “Please await further information” 18th December - NO REFUND and they answered me “Your refund will be processed on 21/12/2018” 21st December - NO REFUND and they said “Please await further information” 2nd January - NO REFUND and they answered me “Your refund will be processed on 15/01/2019” 4th January - NO REFUND and they answered me “Your refund will be processed on 15/02/2019” Reading the other reviews I am afraid that I lost my money”

Helpful Report

Posted 6 years ago

“I ORDERED A PHONE AS A CHRISTMAS PRESENT ON 30TH NOVEMBER AND I STILL HAVE NOT RECEIVED IT. THEY CLAIM THEY FINALLY DESPATCHED IT ON 19TH DECEMBER BUT I STILL HAVE NOT RECEIVED IT AND THE TRACKING MUMBER STILL SHOWS NO SCANS. I HAVE TRIED EVERYTHING TO GET THIS RESOLVED BUT THEY DO NOT CARE AND ARE NOT EVEN TRYING TO HELP. I MUST HAVE SENT AT LEAST 30 EMAILS TO THEM. I KEEP JUST GETTING GENERAL REPLIES. I AM SO ANGRY AND DISSAPOINTED IN THIS COMPANY. THEY HAVE RUINED CHRISTMAS AND DO NOT CARE ONE BIT. STAY AWAY FROM THIS COMPANY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”

Helpful Report

Posted 6 years ago

“Good phones at a very reasonable price.”

Helpful Report

Posted 6 years ago

Quick Mobile Fix is rated 3.2 based on 6,835 reviews