Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.74

4.7 Rating 4,966 Reviews

94 %

of reviewers recommend Rack Attack

4.7

Based on 4,966 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 26th December 2025

714

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The staff at the Tigard location was very helpful to me. I got an open box rack from another store and the Tigard staff made sure I had all of the parts that were missing from my order. Then, they installed the rack and made sure it was secure and I had everything I needed to safely haul my bike. They are wonderful.”

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Posted 3 years ago

“The Hullavator is well built and easy to operate. Love the design.”

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Posted 3 years ago

“I needed 2 different sizes of baseclips. The one you had in stock was shipped to me fairly quickly without any trouble. The other was out of stock and I appreciate that your website said it was out of stock before I placed the order. I also appreciate the option to be notified when it is in stock again. Seems simple enough but you'd be surprised how many websites don't say when something is sold out. They just take your order and make you wait. I feel that's disrespectful to the customer. Thank you for respecting me enough to be honest with me up front.”

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Posted 3 years ago

“Insanely fast shipping!”

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Posted 3 years ago

“Great selection of products, fast shipping, easy website to navigate. Will gladly shop here again”

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Posted 3 years ago

“Product shipped the next day. Excellent service.”

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Posted 3 years ago

“Website was easy to use and items were easy to find. Shipping was quick, stuff was well packed.”

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Posted 3 years ago

“FAST AND SERIOUS !!”

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Posted 3 years ago

“Staff in store in Ottawa were very helpful when I was inquiring about getting a keyed-alike cylinder for my Thule accessory. They suggested I go online to order. I used paypal and inadvertently forgot to include the key code as it was not asked in my paypal exit. I used the online help with my order and included a note and the response was excellent and the appropriate matching cylinder arrived quickly. Overall positive experienec.”

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Posted 3 years ago

“Fast and friendly. Will use again and again.”

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Posted 3 years ago

“exactly what I was looking for and arrived sooner then expected!”

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Posted 3 years ago

“I love the customer service with a small problem I had. They were efficient and very understanding. I will continue to shop their products.”

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Posted 3 years ago

“I had no problems with purchasing my bike from Rack Attack or returning it.”

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Posted 3 years ago

“Friendly service and the free shipping was extremely quick. Pricing is better than their competitors in most cases.”

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Posted 3 years ago

“Everything is great but having difficulty fitting all three bikes on the rack.”

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Posted 3 years ago

“Quick shipment of my order, and almost too quick. Too quick because they missed the note about a common lock cylinder request, but were on top of the note immediately. Without additional question, they have the replacement on it's way and a return label sent in order to send the other material back free of charge. Great experience with this group!”

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Posted 3 years ago

“Excellent prices and fast shipping!”

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Posted 3 years ago

“Usually things are back ordered but purchasing on sale Thule Hullivator was easy and delivery was quick.”

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Posted 3 years ago

“The rack is great and the company was awesome to work with. There was a snag in the order process that somehow resulted in my address not being recorded. The company called immediately (several times) to get the info needed so the rack could be sent out as soon as possible. Really appreciate the proactive response from the team. I would definitely order from here again and refer friends.”

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Posted 3 years ago

“great service fast delivery”

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Posted 3 years ago

Rack Attack is rated 4.7 based on 4,966 reviews