Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.74

4.7 Rating 4,965 Reviews

94 %

of reviewers recommend Rack Attack

4.7

Based on 4,965 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 25th December 2025

712

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi - After some initial issues with the delivery, RackAttack was extremely helpful in resolving the matter promptly and getting me back on track. Nice to see customer service is alive and well - especially when things take an unexpected twist. Thanks again RackAttack!”

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Posted 2 years ago

Emerich , I am sorry to hear about the condition your rack arrived in! I will be reaching out to you to help make this right! Thanks, Matt Rack Attack

Posted 2 years ago

“Rack attack was great. Went to a store but they didn’t have the full kit. So I went online and ordered it.”

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Posted 2 years ago

“I have used Rack Attack twice now, and both times they ensured that I was ordering the correct rack/parts and as well as answering any questions I had. Sometimes the manufacturer's website leaves uncertainty and it is nice to save wasted time and money by ordering the right parts the first time.”

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Posted 2 years ago

“Staff was all very helpful and patient making sure I understood which racks would fit my car and also helping me with some assembly issues once I received it”

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Posted 2 years ago

“Ten plus out of five stars. Truly professional and over delivered on all promises. Very knowledgeable and friendly team. Very well done. You have my future business. Thank you!”

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Posted 2 years ago

“package arrived veeeery fast!”

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Posted 2 years ago

“This was a very easy purchase and the live chat was extremely helpful especially when you have questions about what parts are comparable with your car!”

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Posted 2 years ago

“Great website and team behind the site, Rack Attack is my go to when I’m looking at any rack related system or accessories for my vehicles.”

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Posted 2 years ago

“The equipment was correct and arrived quickly. Great experience.”

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Posted 2 years ago

“We ordered replacement keys for our Thule Bike Rack. You helped us with a website issue, and shipping was quick and on time. Would definitely recommend you to others. Thank you for your great service.”

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Posted 2 years ago

“The purchase process was easy and delivery was quick. I like the website that has information on all kinds of racks. It helped with my purchase decision. I would recommend to anyone looking for a rack and accessories.”

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Posted 2 years ago

“The new Rack Attack in Charlotte helped me out tremendously!! Let me say that I went to a big box camping store 1st, but still had a host of questions that no one really knew how to answer. I went straight to Rack Attack from there as I figured they were pros on this stuff. They did not disappoint!! I worked with Peyton, who went over the pros and cons several of their cargo boxes and roof rack setups. I decided on a setup, but the big box camping store had a deal going on that couldn't be beat.... until Rack Attack Charlotte was able to match the price!!! Super happy with the purchase and the Staff at Rack Attack Charlotte!!! Oh, and a quick pro tip-- just get them to install it and save yourself the anxiety!!! Thanks Peyton and Store Mgr. Andrew!!! You guys ROCK!!”

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Posted 2 years ago

“The bike rack I wanted was on backorder. I chose to order and wait for it to arrive. The wait was going to be months. Rack Attack offered to refund my payment of I could continue to wait. I chose to wait and they kept me informed with monthly e-mails on its status. This was much appreciated. I have received my bike rack and it is perfect. This company supports its customers and I definitely will buy from them again.”

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Posted 2 years ago

“I went in looking for a cargo box for my Subaru but really didn’t know much about what I wanted. Not only did they help me make a great choice but also mounted it on my roof for me. Thanks for the great service. It not something we see much anymore.”

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Posted 2 years ago

“Thank you for the great customer service and expedited shipping!”

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Posted 2 years ago

“Thorough explanation of what I was getting, and a quality product.”

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Posted 2 years ago

“Rack attack has always provided top quality service on all my orders. The speed of their delivery is amazing! I recommend them without hesitation.”

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Posted 2 years ago

“Quick shipping!😃”

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Posted 2 years ago

“Excellent customer service from online order to prompt delivery. Will not hesitate to order again in the future!”

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Posted 2 years ago

“Amazing and prompt customer service and shipping.”

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Posted 2 years ago

Rack Attack is rated 4.7 based on 4,965 reviews