Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.73

4.7 Rating 5,030 Reviews

93 %

of reviewers recommend Rack Attack

4.7

Based on 5,030 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

Visit Website

Write Your review

Tell us how Rack Attack made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Rack Attack 5 star review on 8th April 2026

Rack Attack 5 star review on 17th February 2026

Claude F

731

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The item I needed was not available at the store and the staff person seamlessly helped me locate the correct item (to match my car and bike) at their online site. I ordered it and it arrived quickly. Thanks!”

Helpful Report

Posted 4 years ago

“The website is very easy to use. I felt confident about choosing a roof rack that would fit my vehicle. Fast delivery. Exactly what I wanted and the whole experience from shopping and installing went great.”

Helpful Report

Posted 4 years ago

“Awesome customer service and support!”

Helpful Report

Posted 4 years ago

“The shipment was quick and the rack arrived in new condition”

Helpful Report

Posted 4 years ago

“Great instructions and although there were lots of steps to follow, it was pretty straight forward. The only thing missing was how to remove the preinstalled plugs in the towers. Otherwise it was great”

Helpful Report

Posted 4 years ago

“Less than a day between ordering and delivery! Had parts in stock that weren’t available from Thule Canada for another 6 weeks! Ordering website actually double checks that you have entered your vehicle correctly before it will complete the process.”

Helpful Report

Posted 4 years ago

“Shipping speed is so fast it's ludicrous. They say they have a faster delivery than amazon and they tell the truth. Their website is well made and easy to navigate. Also, I had to reach out to their customer service because I messed up my order and they were very helpful. Glad I discovered this store.”

Helpful Report

Posted 4 years ago

“Quick response, High Availabuility of products, fast delivery. Excellent place. Especially during Pandemic when local place are often low on stock.”

Helpful Report

Posted 4 years ago

“Shipping super fast!”

Helpful Report

Posted 4 years ago

“Great selection, good prices and very fast service.”

Helpful Report

Posted 4 years ago

“Sadly i had an issue with my car which meant the Thule Rack was not suitable for an installation. I was helped today by Justin and he tried every way possible to sort my car and he was just outstanding in his efforts and just so helpful. This type of service needs noting in today's world and what a fine example he sets for the company. Thank you Justin.”

Helpful Report

Posted 4 years ago

“Needed the speciality clip quickly and they took care of me”

Helpful Report

Posted 4 years ago

“Great service, web site is simple to use, pictures of installation help alot, good comment from tech team and shipping was very fast !”

Helpful Report

Posted 4 years ago

“All good so far... I will let you know in a year and how it handles the elements ...etc”

Helpful Report

Posted 4 years ago

“Shipped very very quickly and arrived well packaged. I wish I would’ve ordered from Rack Attack the first time instead of getting a beat up box missing install hardware from rei :/”

Helpful Report

Posted 4 years ago

“I have purchased a few things from Rack Attack and I am very pleased with the outcome. One purchase was the Thule Pro rack. There was some movement with it and they gave me a new one (upgraded with wheels) under warranty with no issues.”

Helpful Report

Posted 4 years ago

“Very easy to order helpful responses as fast delivery”

Helpful Report

Posted 4 years ago

“Got the Thule FastRide rack very quickly and it fit perfectly. Great experience, would buy again!”

Helpful Report

Posted 4 years ago

“Great company to deal with and would like to really point out Will in the e-commerce dept in Denver. This guy is a major asset to your company a GREAT customer server rep and a future leader. Don’t loose this guy !!”

Helpful Report

Posted 4 years ago

“Great service. Even when my rack was back ordered (ah Covid) they had good communication and got it to me as soon as it arrived. Very happy!”

Helpful Report

Posted 4 years ago

Rack Attack is rated 4.7 based on 5,030 reviews