Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.74

4.7 Rating 4,965 Reviews

94 %

of reviewers recommend Rack Attack

4.7

Based on 4,965 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 25th December 2025

712

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a rather pricey electric cooler online through Rack Attack as it was out of stock. It arrived from the U.S. pretty quickly - within a week - but the packaging was obviously damaged during the shipping. Luckily the damage to the cooler was limited to scratches and it did work well. When informed of the cosmetic damage, Justin at Rack Attack was most helpful and immediately offered and then arranged for a partial refund of the purchase price, which seemed fair to us. No hassles or push-back - payment made simply based on our description and a couple of photos. We have dealt with Rack Attack in the past and have been pleased with the expert advice we have been given, and now, with their exemplary customer service”

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Posted 3 years ago

“Good customer sevice”

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Posted 3 years ago

“Thanks for all the help getting the item I needed!! Great Service and follow up in my email questions. Pam A”

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Posted 3 years ago

“I loved my experience with Rack Attack! I posted a question about my needs and the type of vehicle I had. The response was quick and thorough. Any questions I had after the purchase was met with the same quick and thorough response. Highly recommend Rack Attack!”

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Posted 3 years ago

“Great pricing, quick delivery. You get what you pay for. Only wish they wrapped hitches in bubble wrap when shipping but otherwise great place to purchase accessories. Well pleased with my hitch.”

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Posted 3 years ago

“Good service”

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Posted 3 years ago

“Great service and quick”

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Posted 3 years ago

“I love my racks, the install went smooth, the santa monica store did great. Thank you!”

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Posted 3 years ago

“Top notch service! The staff genuinely care about their customer's experience. I showed up needing my roof rack fixed not knowing where to begin and Dan and Liam took awesome care of me.”

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Posted 3 years ago

“awesome sauce”

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Posted 3 years ago

“Easy install, fits and looks great on my Tesla Model 3. The smaller rack fit my snowboard and 2 pairs of skis. The only "annoying" thing is the wind resistance noise was a bit loud, but that just means I had to turn my music up:) Great product. Highly recommend.”

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Posted 3 years ago

“Very happy with customer service at Rack Attack. Very professional”

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Posted 3 years ago

“Watched Rack Attack youtube video on how to mount a female bike to Thule bike rack. Realized I needed the adaptor which I purchased from Rack Attack. Very easy and order came in quickly and worked perfectly.”

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Posted 3 years ago

“Fast delivery, good product and helpful advice”

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Posted 3 years ago

“GREAT Service! very professional crew.”

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Posted 3 years ago

“Fast delivery excellent service and support recommend highly”

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Posted 3 years ago

Keven, We are very sorry to hear about this mix-up, but we are glad to make it right! I will personally be reaching out to you via email to get this straightened out for you! Thanks, Matt Rack Attack

Posted 3 years ago

“Thanks for the rush overnight delivery of a lost bike rack trailer hitch key You saved the day Rack Attack”

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Posted 3 years ago

“Deliver in 1 day à product back order A1”

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Posted 3 years ago

“Enjoyed the product videos and impressed with the price matching. Ordering was easy and shipped out the same day. Thank you very much. Will use rack attack again!”

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Posted 3 years ago

“Ordered opened box Ski/Snowboard rack from Rack attack. It was delivered very quickly and and in perfect condition! Fits my roof racks perfectly, love that they review your car/racks specs prior to shipping to ensure what you order fits properly. I definitely will order from them again in the future.”

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Posted 3 years ago

Rack Attack is rated 4.7 based on 4,965 reviews