“I took a chance on a company that I just happen to see as I was looking for a Keiser M3i spin bike. I scrolled through the website and realized RFA was a small business of two brothers, Jared and Aron. That made my decision easy. Jared was super sweet and patient as I was chomping at the bit waiting for my bike to arrive. I suggested cancelling my order several times (he ignored me, lol) and just kept assuring me that it was coming. Now, I realized with CV19 and everyone wanting fitness equipment that things everywhere was on back order, but I still a bit impatient. My bike finally came (fully assembled and ready to go) and I could not be happier! I am still waiting on the maintenance toolkit, but the supplier is out. I have recommended RFA to several of my friends and hope that they will believe me when I say, Small Businesses Matter and customer service is unbeatable. Thank you Jared!”
“I chose Recovery For Athletes to purchase it because they factored in the significantly delayed delivery into there cost price during the COVID-19 lockdown and were relatively upfront about it.
I also appreciated supporting them as a local business run by 2 driven young people.”
“Super nice people and great service. I had an issue with my order during Covid lockdown and they helped resolve the problem and offered me a discount!!! Highly recommend!”
“Very helpful customer service. I needed it delivered at a certain time and it was all good. Product information provided by customer service guys was great. Overall great experience, would buy from this vendor again.”
“From the moment I ordered my water rower until it was delivered, Jared and staff offered professional, timely, and courteous service. Even in the midst of the Covid-19 pandemic - with significant delays, which were to be expected, they have been responsive and wonderful. Thank you Recovery for Athletes, I love my rower and it's helping me greatly with my continued recovery! Five stars - highly recommend.”
“Love the cycle. Despite a few hiccups, misunderstandings and nuances with COVID-19 delays....We are very happy with the product and efforts made on behalf of Recovery For Athletes to get this to us in a timely manner.
Thank you for that,
Troy”
“My purchase experience has been dreadful. I have been in touch with one of your representatives trying to sort it out. There was confusion about what was in-stock and out of stock; then while discussing which alternative style I wanted I was told that a bench was delivered. I did not received the bench and was charged for it. I will now have to dispute the charge while your representative files a claim with FedEx. Please look into this and help me sort this out. I would either like a credit to my card or to have a bench delivered to me. Thank you”
Hi Paul,
I agree that there was some miscommunication in the beginning in regards to stock availability, however, once we got it all sorted out we shipped the product to you and provided you with the tracking number. It was delivered and signed for at your complex in New Jersey. I recommend asking your neighbors as well as the reception about the delivery because we are showing it was signed for.
“It would of been better if you were upfront about the delivery time on my new bike.
It was ordered April 20 and delivered May 14. Hardly the 3-5 days advertised.
I realize things are different because of Covid 19. It would of been better customer service if you were straight up front about delivery.
Other than tat, all good. Bike was expertly packaged and easy to assemble. It works great, just like the one I used at the gym.
Good luck .
Mark Grifo”
Hi Mark,
We completely understand your frustration with the shipping times. Had we known about the delay then we would have advertised that as well, but we honestly did not know. Logistics with the COVID-19 situation are very difficult and we will do a better job in the future to make sure the correct lead times are being advertised.
“I don’t know yet, the bungee cord broke after only 8 minutes the first tine using it! Needless to say I’m EXTREMELY disappointed!!! I was told another one is being sent to me but I don’t have it yet. With that being said, it did ship out the next day after ordering it and I was told the bungee cord went out the next day after I reported the problem. I only hope the product is as good as the customer service seems to be.”
“I used this rower in a group class for the longest time. I love the simplicity and smoothness you get from using this rower. It’s a great product and takes up little space.”
Hi Dave,
Thank you so much for your patience with us during the WaterRower delay in shipping. We truly hope you enjoy your Rower and we will see you in the future!
