Red Letter Days Reviews

Name: Red Letter Days
Address: 77 Muswell HillMuswell Hill, London
Rating: 4.06

4.1 Rating 2,111 Reviews

77 %

of reviewers recommend Red Letter Days

4.1

Based on 2,111 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

About Red Letter Days:

After trading for over 20 years Red Letter Days is the UK's leading gift experience company. They offer a huge range of sensational gifts for any occasion; from thrill-a-minute adventures to pampering indulgences.

Red Letter Days continually update their?

Visit Website

Phone:

0845 640 8000

Email:

customeraction@redletterdays.co.uk

Location:

77 Muswell HillMuswell Hill
London
N10 3PJ

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Red Letter Days 1 star review on 18th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to order. E voucher arrived immediately. Have booked the experience but have to wait until middle of august. Not sure if this is the usual timeline”

Helpful Report

Posted 4 years ago

“I purchased a RLD wing-walking experience in Cirencester for my husband in June 2019 for approx £380 (a reduction of about £70 in the sales that RLD were offering at the time). This was extended in June 2020 (due to covid), until Feb 2021 (don't know why it wasn't extended for the whole 12 months, particularly considering we're in the middle of a global pandemic). We tried to book and the online system wouldn't allow us to book. We also tried to extend the ticket again online system but it wouldn't allow us to, so I contacted them by phone and no one seems to answer. I also contacted them by email, and a Lucy Oxley responded to say that they no longer provide the wing-walking experiences, but they can provide an exchange. My husband have wanted to do wing-walking for a very long time, as he used to parachute out of planes. He's not interested in any other experiences, so we aren't interested in anything else. Plus, when I checked on the RLD website, they do still have the wing-walking experiences, but charged at the higher rate of £459. I wouldn't have booked the wing-walking experience, if I'd known that it was going to be this difficult to book. RLD have already been provided will the booking confirmation evidence, the voucher and security number codes, so it really shouldn't be this difficult to book this expensive experience in. We wouldn't recommend booking through RLD, as there's no response to phone calls, and our experience demonstrates that the customer service has not been honest about the experiences that are available. There are plenty of other vendors, plus you can cut out the middle-man, and book direct (which is what we'll be doing in the future).”

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Posted 4 years ago

“There was a wide choice of experiences and prices, with full descriptions which were very helpful. It was easy to place my order and the actual envelope arrived within a couple of days. All in all it was a very efficient and easy transaction.”

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Posted 4 years ago

“Really easy to order, ordered spa day and helicopter ride for big brothers 50th, came really quick. Thank you”

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Posted 4 years ago

“Easy to order and arrived today. Excellent service.”

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Posted 4 years ago

“Easy to order prompt delivery. Have used you before and very happy with my last experience with you. Totally recommend!”

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Posted 4 years ago

“Absolute terrible site booked lovely spa day for me my other half and they’ve have just told me none of it’s open a day before the day we meant to be going”

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Posted 4 years ago

“Product was great but I sent it as a gift and unless I missed it there appeared to be nowhere to write anything”

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Posted 4 years ago

“Easy. Simple to use. Fast delivery. Clear instructions . Well presented gift pack.”

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Posted 4 years ago

“excellent service and delivery”

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Posted 4 years ago

“Easy to order and really fast delivery! Perfect gift idea and will certainly use the service again.”

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Posted 4 years ago

“Bought as a birthday gift for daughter in law. Easy to order and prompt delivery . I liked the download of voucher so see whilst waiting for gift to arrive. Will use again”

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Posted 4 years ago

“1st class easy to order posted quickly thank you”

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Posted 4 years ago

“This is a birthday present for my son so hasn't been used yet. However staff were extremely helpful when i telephoned them and was really easy to purchase and arrived quickly”

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Posted 4 years ago

“Easy to order. Arrived very quickly.”

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Posted 4 years ago

““Great choice of gift experience days and treats and so very settling knowing that we have a full 20 months to choose dates to enjoy the dream.”

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Posted 4 years ago

“Used several times. Had to extend vouchers during pandemic. So easy. Have spoken to them on phone and they have been brilliant”

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Posted 4 years ago

“Ordered special 50th Birthday Box last Saturday for birthday tomorrow and NO SIGN of it! Won’t use you again or recommend anyone else to”

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Posted 4 years ago

“Easy to order prompt delivery”

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Posted 4 years ago

“Very prompt delivery and so easy to order unlike some sites it was straight forward. Thank you. I will order again..”

Helpful Report

Posted 4 years ago

Red Letter Days is rated 4.1 based on 2,111 reviews