“I love their products and have been happy in the past. Well, I have been waiting on a package since Dec. 10, and the post office said they never received it. They have the worst customer service, or better to be known as "NO CUSTOMER SERVICE". I sent a note and they finally responded about 2 weeks later and said the package is still coming. It hasn't. This really makes me sad, but I loved supporting them.”
“I ordered on Nov. 28, and Dec1. Both items I ordered were well before the Christmas deadline. I was very embarrassed at Christmas when I did not have the gifts I ordered. I finally received my order on January 4. Needless to say I am mad! They had a sale on the products I ordered buy 1 get 1 free. I have sent many emails and haven't gotten a response, I have called, no one answers the phone. I am on a very limited income and asked if they would return purchase price of one item since this was there fault and they did have the buy 1 get 1 offer. I thought this was fair. No response! I will not purchase from this company again unless they give me satisfaction on this order. Colin started out a good business to bad he can't keep up with it!”
“They should advertise "slow as a turtle shipping" and "the worst possible customer service we can provide you". My wife and I are both veterans and we love to support veteran owned companies. But, this company we will no longer support.”
“Like everyone else, I ordered many Christmas presents (all stock items) in early December and still do have them. I have sent multiple emails and nothing. Will never buy from them again. Worst business I have ever seen. To take your money and not respond or receive your items is just wrong. With this many bad reviews how is it they are still in operation. BBB is my next phone call. Buyer beware!!!!!”
“Absolutely horrible customer service. I keep calling and leaving messages to no avail. My order is from 11/27 and still no word on shipping. I have been a faithful customer for 4 years, but this is the 2nd time this had happened. Will never buy from them them again!”
“I do not recommend this company. I ordered two t-shirts from them December 10th. Today is the 27th and I still don’t have them. And to add insult to injury, I received an email advertising the same shirts for 65% off. I specifically chose to order because the company was VET owned and in the US - guess that’s how they suck you in.”
“Redline is great at advertising and promoting their business. Horrible at customer service. I went with the company I "knew" when placing orders for my family for Christmas. Brand recognition can only take you so far, eventually the complaints will catch up. If only I had researched before ordering. My orders were placed in November before the delivery by Christmas cut off. $200 in gifts that still have not shipped. Which left me scrambling to buy replacement gifts at the last minute. Still can't get anyone to provide an eta for my orders.”
“Ordered a couple of items on Nov. 30 – Hummingbird Love wall design and Candle wall design. Received delivery on Dec. 20 and the wrong item was sent. Did not get the Hummingbird Love wall design. Have sent emails and called to leave a voice mail message with no response. Horrible customer service. Might be a veteran owned company but they are not veteran run.”
“Ordered on 11/27/2002, quick to show a label created for shipment but today is 12/22 and the item has. KT shipped. Customer service will not answer phone calls, emails text messages nothing. Never deal with this company.”
“Based on the marketing, TV appearance, veteran identification, and the Thanksgiving sales items on their web store, I decided to order a number of this year's Christmas presents from Redline Steel. Their website says non-custom items should ship within 1 to 3 weeks... plenty of time for Christmas gifts.
Now 3 days before Christmas and 4 status requests without any response, I was forced to purchase alternative gifts. I have done ALL of my Christmas shopping for the past 15 years online... And Redline Steel is the worst experience that I have ever had with an online merchant.
Their online catalog items look great, but they are a merchant that all but the most foolish should avoid.”
“I'm having the same problem as all the other current reviewers. Placed the order...confirmed...Paid...Then received email saying pending...I have emailed asking if order is being processed. Response was that they would get back to me. I called got automated system saying they would get back to me. My order is Christmas gifts. I am afraid that I won't have them by Christmas (if ever??) And I am getting emails several times a day asking me to order more stuff at discounted rates. Really???? I chose to order from them because of it being a veteran owned business. I agree this does not make them look good at all.”
“I ordered fron Redline a few years ago and had great service. On Black Friday of this year I ordered Christmas gifts. They of course have been paid, but I have no notice of shipment, auto response customer service, really??!! And they don't answer their phone. Is this a dead business or one that is just trying to die? I am a veteran mom and try to give as much business as possible to veterans, but I don't think telling my peeps on Christmas that I have no idea when their gift will arrive is going to fly.”
“With so many positive reviews on their products we ordered a Christmas present but..... we will never order again. We received a shipping notice email it is now 10 days still has not shipped. We have tried calling but no answer. Sent an email and got a auto response that they would get back to us now over 24 hours and no response yet. We realize that we are in a pandemic and every thing is taking longer but it doesn’t take long to give good customer service. Needless to say they never get our business again..”
“I placed FOUR orders on 11/12/2020, believing I would have the products in time for intended Christmas presents. My PayPal account has already been charged for these orders. Since then, I have received email solicitations/offers from them EVERY. SINGLE. DAY.
I have sent several emails asking about the status of my orders, but have received no communication other than repeated offers and solicitations. This "veteran-owned" "US-based" company is giving veterans and the USA a very bad name. I would at least appreciate the courtesy of an order status update after repeated requests. Very frustrated and disappointed.”
“I have 6 orders that I placed in November 3rd!!!Haven’t received not one of them and it's now Dec 15th! Have y’all lost the orders?
They have all been paid for already.
The orders are listed below.
I ordered these for Christmas use. No one will respond to my emails or messages! I will let others know where to buy these products without the headache!”
“I ordered 2 items at the beginning of November. 4 weeks later they still have not arrived. I emailed the company and received a rude automatic reply that basically said if I kept complaining I would go to the bottom of the pile. They must mean their pile of complaints. I will never buy from this company and I don't recommend that anyone else get ripped off on this site.”
“I placed an order and immediately realized the quantities on my two items were mixed up (while I take the blame for this, their unresponsive website wasn't helping the situation). As soon as I received my confirmation email (a few minutes later), I sent them an email explaining the situation and asking to have the quantities adjusted. All this occurred on a Sunday evening, when I assume nobody was working. No response to my email by Monday afternoon, so I IM'd customer service, explained the situation again (twice), and was told that they would not be able to remove one of the monogrammed items from my order, as "resources have already gone into making it". While they offered me a "one-time concession" (to include a gift card for the balance), I do not intend to order from them again, so I told them to send my order as is. Very disappointed.”
“I placed an order and immediately realized the quantities on my two items were mixed up (while I take the blame for this, their unresponsive website wasn't helping the situation). As soon as I received my confirmation email (a few minutes later), I sent them an email explaining the situation and asking to have the quantities adjusted. All this occurred on a Sunday evening, when I assume nobody was working. No response to my email by Monday afternoon, so I IM'd customer service, explained the situation again (twice), and was told that they would not be able to remove one of the monogrammed items from my order, as "resources have already gone into making it". While they offered me a "one-time concession" (to include a gift card for the balance), I do not intend to order from them again, so I told them to send my order as is. Very disappointed.”
“I haven't purchased from this company based on the reviews on this page. But I did pay a link to this page on any Redline ads that came up in Facebook. Later that evening I found out they had deleted my comments and blocked me from commenting. FOR THE BENEFIT OF POTENTIAL CUSTOMERS, I encourage everyone to copy this link and as it to any redline as they see.”
