Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Restoro Limited Reviews

4.7 Rating 10,543 Reviews

95 %

of reviewers recommend Restoro Limited

Company Reviews

4.7

Based on 10,543 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Restoro Limited:

Reimage® Limited is a world leader of internet-based system repair solutions.

Our award winning PC repair software and patented technology first appeared on the market for professional users in 2007. The success of our product spurred us to further develop this powerful software and create an affordable, simple to use, solution to empower users, enabling them to repair their PCs, at home or at work, fast and at a fraction of the cost.

As always, Reimage® remains as dedicated to its users as it is to its product. We are ultimately committed to our core values: Honesty & Reliability, Innovation & Simplicity.

Our developers at the Reimage® R&D Center are consistently updating and improving our software, to assure compatibility with every new Windows build and Microsoft security patch, from XP to latest Microsoft supported edition of Windows OS.

The highly acclaimed Reimage® PC Repair solution scans, assesses and repairs the Windows operating system improving speed and ensuring system stability, in addition to restoring settings and registry values compromised by viruses and other forms of malware. This unprecedented technology draws upon its remote online data base of over 25 million updated, authentic and pristine Microsoft files, ready to repair or replace any Windows system file to restore your PC to its full potential.

Write Your review

Tell us how Restoro Limited made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Restoro Limited 5 star review on 3rd February 2022

Restoro Limited 5 star review on 20th December 2021

Restoro Limited 5 star review on 27th November 2021

Restoro Limited 5 star review on 27th August 2020

Restoro Limited 2 star review on 2nd June 2020

Restoro Limited 1 star review on 2nd June 2020

Restoro Limited 5 star review on 17th May 2020

79

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“aginathank you for getting my computer to work agen”

Hello Gudelia, Thank you again for your feedback. We appreciate your effort in writing us a review. Chat: https://tinyurl.com/y7udnog2 Phone: 1-213-275-3200 Email: support@reimageplus.com / forwardtosupport@reimageplus.com

“Very time consuming process not sure if my problem was resolved I only have the companies word on that. I was told that the cost to have a technician was $120 (I live in Australia) but was charged $$187.33 I now realise that would be US. That fact should have been communicated to me and I'm not happy.”

Hello, Thank you for your feedback. Our company values utmost integrity and do not tolerate any unjust behavior. With this in mind we have asked our special team to investigate the matter and will contact you to sort things out. Should the need arise please do not hesitate to contact us anytime. Chat: https://tinyurl.com/y7udnog2 Phone: 1-213-275-3200 Email: support@reimageplus.com / forwardtosupport@reimageplus.com

“It was hard for me to understand the person explaining the process and problem”

Hello, We sincerely apologize if we were not able to explain the process and problems you have on your computer. In cases as such we invite you to contact us anytime, our certified team will be more than happy to further assist you. Chat: https://tinyurl.com/y7udnog2 Phone: 1-213-275-3200 Email: support@reimageplus.com / forwardtosupport@reimageplus.com Have a great day!

“Mit den Support-Leuten sehr zufrieden. Mit Re,image bis jetzt überhaupt nicht. Doppelte Belastung, alles nur auf Englisch, kompliziert, jemanden zu finden, der zuständig ist”

Hallo, Vielen Dank, dass Sie uns wissen lassen, dass Sie mit dem von uns erbrachten Service zufrieden sind. Seien Sie versichert, dass Sie das nächste Mal, wenn Sie unsere Hilfe benötigen, das gleiche Maß an Exzellenz erleben werden. Sollten Sie weitere Fragen haben, wenden Sie sich bitte über die folgenden Kanäle an uns: Chat: https://tinyurl.com/y7udnog2 Telefon: 1-213-275-3200 E-Mail: support@reimageplus.com / forwardtosupport@reimageplus.com Haben Sie einen guten Tag!

“They fix every thing i am having trouble with on my PC”

Hello, Thanks for taking the time to share your prestige opinion. We take pride in providing outstanding service to our customers and we're ecstatic to receive your compliments and appreciation. Thank you again. Chat: https://tinyurl.com/y7udnog2 Phone: 1-213-275-3200 Email: support@reimageplus.com / forwardtosupport@reimageplus.com Have a good day!

“the customer service was pretty well; however, the program itself was not helpful”

Hi! Thank you for your feedback regarding the software. The Reimage program specializes in Windows repair. It scans and diagnoses, then repairs, your damaged PC with technology that not only fixes your Windows Operating System but also reverses the damage already done with a full database of replacement files. If in any case, you need further assistance, please do not hesitate to reach us out through the below channels: Chat: https://tinyurl.com/y7udnog2 Phone: 1-213-275-3200 Email: support@reimageplus.com / forwardtosupport@reimageplus.com Have a good day!

“You just paid by Pay Pal Credit, but no service has been done to my computer yet. Who can I speak to?”

Hi Richard, We want to first apologize for any inconvenience or problems that these issues caused you. We tried checking your account using your name and email address. However, we're unable to find it. It is much appreciated if you can provide more information for us to pull up your account. Please reach us out through the below channels: Chat: https://tinyurl.com/y7udnog2 Phone: 1-213-275-3200 Email: support@reimageplus.com / forwardtosupport@reimageplus.com Have a good day!

“all problems resolved...”

Hi Judith, We appreciate you taking the time informing us that all issues have been fixed. Should you have further queries, please reach us out through the below channels: Chat: https://tinyurl.com/y7udnog2 Phone: 1-213-275-3200 Email: support@reimageplus.com / forwardtosupport@reimageplus.com Have a good day!

“WORKS GOOD”

Hello! Thank you for the feedback! Should the need arise please do not hesitate to contact us anytime. Chat: https://tinyurl.com/y7udnog2 Phone: 1-213-275-3200 Email: support@reimageplus.com / forwardtosupport@reimageplus.com

“Reimage was able to scan my computer and do a few repairs but I have not spoken with anyone at this company before. When I was looking for help with my PC; I was having all kinds of problems so I decided to pay to get some help. I was never told that my License would expire and I would have to pay again. After reading many reviews, I decided that it sounds like they dealt with a real person to ask questions etc. I refuse to pay another fee for this service since I did not receive half of the service your other clients did. If you cancel my service with your company because of non-payment; I will be sure to pass the word with my acquaintances and relatives because I feel I did not receive the same service others did.”

Hi Sandra, Thank you for taking the time and leaving us a feedback. I had the luxury to review your account and saw that the license key was indeed expired. (2018) We value customer satisfaction here at Reimage and understanding where you are coming from thus we would like to extend our assistance. This being said, we have extended your license key for another 3 months, from today free of charge, simply run the application again and if needed re-enter your license key. I also sent you an email for your reference. Hoping for your kind consideration in updating the star rating to 5. :) Should you have further questions please do not hesitate to contact us anytime. Chat: https://tinyurl.com/y7udnog2 Phone: 1-213-275-3200 Email: support@reimageplus.com / forwardtosupport@reimageplus.com

“To start out they were great. But as time progressed and problems kept popping back up, I then started having issues with getting in touch with people ? How is that ? especially when you agree to pay over $600 for "World Class Tech Support" ???? nothing world class when you have to call about 1/2 dozen times and get nobody to call you back.....nothing world class when someone finally does call you back and they don't answer and then hang up on you ?....nothing world class when you try to call them back and get no ring which then eventually changes to static and an operator cutting in saying that there was a bad connection ? nothing world class when you decide to look up another nr. for Re-Image on google and find a whole bunch of bad reviews about them online !!! I finally found a 213-275-3200 which eventually got me through to someone. DOn't use the 855-552-7463 that's worthless !! Anyhow eventually the problem on my CPU finally got resolved by getting rid of a bad McAfee app off my computer. I'm now using AVG which is a much better anti-virus/malware/protection tool for my windows 10 computer. I'll keep Ghost on their to change the IP address every time I boot up.”

Hi Michael, We want to first apologize for any inconvenience or problems that these issues caused you. We are glad that the issue has been resolved. Should you have further queries, please reach us out through the below channels: Chat: https://tinyurl.com/y7udnog2 Phone: 1-213-275-3200 Email: support@reimageplus.com / forwardtosupport@reimageplus.com Have a good day!

“the program was okay, but too long and tedious.”

Hello Robert, Thank you for your feedback regarding the software. The Reimage program specializes in Windows repair. It scans and diagnoses, then repairs, your damaged PC with technology that not only fixes your Windows Operating System but also reverses the damage already done with a full database of replacement files. Initial repairs usually take long to complete due to numbers of files that needs to be replaces/update. We're glad that you still like the software. We are also keeping our software up to date to ensure the resolution for the Windows Operating system issues. If in any case, you need further assistance, please do not hesitate to reach us out through the below channels: Chat: https://tinyurl.com/y7udnog2 Phone: 1-213-275-3200 Email: support@reimageplus.com / forwardtosupport@reimageplus.com Have a good day!

“The product from what I can tell works as it should. Call center is pleasant but pushy and when renewing early they shortened my subscription by two months. Would not have known this if I did not ask them to verify the expiration date. Also kept pushing even after repeatedly telling them I was late for an appointment.”

Hi, Thank you so much for this lovely feedback. We work very diligently to provide you with great service. Thank you, once again, for your kind words. Chat: https://tinyurl.com/y7udnog2 Phone: 1-213-275-3200 Email: support@reimageplus.com

“My issue is not with the Re-imaging software - which seems fine. Nor is it with the Technical Agent that fixed problems identified by the scan of my laptop. Nor is it with the sales agent that ran the scan - she was just doing her job. My issue is with the company practice of upselling. Yes I had an issue that may have been significant (namely a Trojan) and yes I had multiple other issues that may have been significant. However, I left the phone call and the transaction feeling that I had been duped into buying services without doing what I would normally do - in this case researching whether the Trojan that was present on my laptop was an issue and how significant an issue it was. Call it pressure selling or me being stupid, but there is no place for this type of activity. That said the software and (I guess) the services seem to have improved the performance of my laptop and I also guess that I have peace of mind that the Trojan has gone. I recommend that future potential customers bear in mind that the relatively low price of the software subscription could well turn into a much higher invoice after the upselling activity has been completed (which is what happened to me).”

Hi, We appreciate you taking time providing us feedback about the service that we provided. Our technicians are trained and knowledgeable to ensure that we provide excellent services to our customers. Rest assured that you will experience the same level of excellence the next time you need our help. Should you have further queries, please reach us out through the below channels: Chat: https://tinyurl.com/y7udnog2 Phone: Toll-free number is 1-213-275-3200 Email: support@reimageplus.com / forwardtosupport@reimageplus.com Have a good day!

“i fell asleep”

Hello Bernard, May we know if you were able to complete the repair to your computer? We checked your account and you have the free-trial license key for manual repair. Is there anything else that we can help you with regarding your computer issues? Should you have further queries, please reach us out through the below channels: Chat: https://tinyurl.com/y7udnog2 Phone: 1-213-275-3200 Email: support@reimageplus.com / forwardtosupport@reimageplus.com Have a good day!

“hopefully THIS computer keeps working efficiently. time will tell”

Hello! Thank you for posting a review. Our technicians are trained to identify and isolate the issue to provide our customers with a quick resolution. Please don't hesitate to contact us whenever you need assistance or if you have any questions. You can always reach us out through our support channels below: Chat: https://tinyurl.com/y7udnog2 Phone: 1-213-275-3200 Email: support@reimageplus.com / forwardtosupport@reimageplus.com Thank you for choosing our service!

“cant seem to be helpful if they cant give the right page for you to use”

Hello Maud, Thank you for leaving us a note. As a company, we strive to provide only the utmost service and we are sad to learn that we weren't able to show case this 100% the last time you contacted us. If you can give us a more detailed description of what transpired it'll solely help us improve our services. Chat: https://tinyurl.com/y7udnog2 Phone: 1-213-275-3200 Email: support@reimageplus.com / forwardtosupport@reimageplus.com

“si può fare di meglio”

Ciao Andrea, Una recensione come questa ci farà continuare a fare del nostro meglio. La tecnologia è complicata, ma ti rendiamo più semplice. Manteniamo inoltre aggiornato il nostro software per garantire la risoluzione dei problemi del sistema operativo Windows. Se in ogni caso hai bisogno di ulteriore assistenza, non esitare a contattarci tramite i seguenti canali: Chat: https://tinyurl.com/y7udnog2 Email: support@reimageplus.com / forwardtosupport@reimageplus.com Buona giornata!

“Very patient and helpful”

Hi Ben! Thank you for posting a review. We're glad that our technicians were able to help you. Please don't hesitate to contact us whenever you need assistance or if you have any questions. You can always reach us out through our support channels below: Chat: https://tinyurl.com/y7udnog2 Phone: 1-213-275-3200 Email: support@reimageplus.com / forwardtosupport@reimageplus.com Thank you for choosing our service! Cheers!

“very happy,woll, in mau leavi.!!”

Restoro Limited 3 star review on 29th October 2019

Hi Juvenal, Thank you for letting us know that you are happy with the service that we provided. Rest assured that you will experience the same level of excellence the next time you need our help. Should you have further queries, please reach us out through the below channels: Chat: https://tinyurl.com/y7udnog2 Phone: 1-213-275-3200 Email: support@reimageplus.com / forwardtosupport@reimageplus.com Have a good day!

«
1
2
3
4
5
»

Restoro Limited is rated 4.7 based on 10,543 reviews