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Restoro Limited Reviews

4.7 Rating 10,543 Reviews

95 %

of reviewers recommend Restoro Limited

Company Reviews

4.7

Based on 10,543 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Restoro Limited:

Reimage® Limited is a world leader of internet-based system repair solutions.

Our award winning PC repair software and patented technology first appeared on the market for professional users in 2007. The success of our product spurred us to further develop this powerful software and create an affordable, simple to use, solution to empower users, enabling them to repair their PCs, at home or at work, fast and at a fraction of the cost.

As always, Reimage® remains as dedicated to its users as it is to its product. We are ultimately committed to our core values: Honesty & Reliability, Innovation & Simplicity.

Our developers at the Reimage® R&D Center are consistently updating and improving our software, to assure compatibility with every new Windows build and Microsoft security patch, from XP to latest Microsoft supported edition of Windows OS.

The highly acclaimed Reimage® PC Repair solution scans, assesses and repairs the Windows operating system improving speed and ensuring system stability, in addition to restoring settings and registry values compromised by viruses and other forms of malware. This unprecedented technology draws upon its remote online data base of over 25 million updated, authentic and pristine Microsoft files, ready to repair or replace any Windows system file to restore your PC to its full potential.

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Restoro Limited 5 star review on 3rd February 2022

Restoro Limited 5 star review on 20th December 2021

Restoro Limited 5 star review on 27th November 2021

Restoro Limited 5 star review on 27th August 2020

Restoro Limited 2 star review on 2nd June 2020

Restoro Limited 1 star review on 2nd June 2020

Restoro Limited 5 star review on 17th May 2020

79

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“hard for me to understand”

Hi William, We want to first apologize for any inconvenience. We will take note of your feedback to help us improve our service. Should you have further queries, please reach us out through the below channels: Chat: https://tinyurl.com/y7udnog2 Phone: 1-213-275-3200 Email: support@reimageplus.com / forwardtosupport@reimageplus.com Have a good day!

“Yes, I am happy about that.”

Hello Maria, Thank you for letting us know that you are happy with the service that we provided. One of our goals is to let our customer know the situation of their computers. We need to make sure that our customer is well informed on the issues and resolution we need to provide. Rest assured that you will experience the same level of excellence the next time you need our help. If in any case you need further assistance, please do not hesitate to reach us out through the below channels: Chat: https://tinyurl.com/y7udnog2 Phone: 1-213-275-3200 Email: support@reimageplus.com / forwardtosupport@reimageplus.com Have a good day!

“I wish I could”

Hi, How can we help you today? Please reach us out through the below channels: Chat: https://tinyurl.com/y7udnog2 Phone: 1-213-275-3200 Email: support@reimageplus.com / forwardtosupport@reimageplus.com Have a good day!

“the program seems to work better red worked very hard and it is good to wok with your people”

Hello Gil, Thank you for the positive feedback on the service that we provided. Rest assured that you will experience the same level of excellence the next time you need our help. Should you have further queries, please reach us out through the below channels: Chat: https://tinyurl.com/y7udnog2 Phone: 1-213-275-3200 Email: support@reimageplus.com / forwardtosupport@reimageplus.com Have a good day!

“My computer problem was resolved. Technician Cindy P was very helpful. Thank you.”

Hello Judy, Most people don't bother to leave reviews about positive experiences and that's what makes you the star. It's only when we receive such positive feedback, do we rest knowing that we have done our jobs well. Should the need arise please do not hesitate to contact us anytime. Chat: https://tinyurl.com/y7udnog2 Phone: 1-213-275-3200 Email: support@reimageplus.com / forwardtosupport@reimageplus.com

“I can now see my e-mail which is important for me as I need to connect with several people I was ready to suspend this service as I had a lousy technician yesterday who didn't resolve the problem.”

Hello Sharon, Thank you for taking your time in posting this review. We do apologize if the initial remote session was unsuccessful in resolving your case. We're glad to know that you choose to stay and gave us another chance to service your computer. Should you have further queries, please reach us out through the below channels: Chat: https://tinyurl.com/y7udnog2 Phone: 1-213-275-3200 Email: support@reimageplus.com / forwardtosupport@reimageplus.com Have a good day!

“for 3 days ago i had the key for 1 year, 1 reperation. Now its not working en there are new problems. I want the upgrate but dont pay the whole amount. Its minus 21,95 euro that I paid. Also contact support they should fix it. All the keys dont work anymore????”

Hi Roger, We are very sorry for the inconvenience. In order for us to fully understand the situation, please send us an email at www.reimageplus.com. We will be on standby and will wait for your contact. Alternatively, you can also give us a call, we are available 24 hours a day, 7 days a week. Phone: is 1-213-275-3200 Thank you.

“I agreed to a 3 year maintenance and repair contract for $299.99 through Reimage but at no time does the on line advice indicate that is USD. My credit card shows around AUD $425 Feel like I was cheated”

Hello Peter, Thank you for posting a review and for bringing this matter to our attention. We are very sorry for the confusion with regards to the pricing. We are now checking the said transaction and your agreement with the subscription. We will send you an email for an update. We appreciate your patience. Don't hesitate to contact us whenever you need assistance or if you have questions. You can always reach us out through our support channels below: Chat: https://tinyurl.com/y7udnog2 Phone: 1-213-275-3200 Email: support@reimageplus.com / forwardtosupport@reimageplus.com Thank you.

“Returned Printer to wifi. Tech Nelson spent six hours on my computer bditter@att.net”

Hi, We are glad that you were satisfied with the service that Nelson provided. Rest assured that you will experience the same level of excellence the next time you need our help. Should you have further queries, please reach us out through the below channels: Chat: https://tinyurl.com/y7udnog2 Phone: 1-213-275-3200 Email: support@reimageplus.com / forwardtosupport@reimageplus.com Have a good day!

“je ne suis pas très heureux , car un virus a été détecté mais pas réparé !!!”

Bonjour mon cher, Nous sommes désolés d'apprendre que le virus est toujours présent sur votre ordinateur. Nous avons examiné les journaux de réparation pour comprendre le problème et avons constaté que les clés de licence sont toujours actives, ce qui signifie que le logiciel n'a pas encore été exécuté, ce qui explique peut-être pourquoi le virus est toujours présent. Pour activer le logiciel correctement, veuillez suivre les instructions ci-dessous. 1. Une fois l'analyse terminée, faites défiler l'écran vers le bas. 2. Cliquez sur le bouton radio indiquant «J'ai une clé de licence». 3. Entrez ou tapez la clé de licence Reimage (sensible à la casse) Cliquez sur OK pour activer et Reimage lancera automatiquement sa réparation S'il vous plaît laissez-nous savoir si vous avez besoin de quelque chose en plus Chat: https://tinyurl.com/y7udnog2 Phone: 1-213-275-3200 Email: support@reimageplus.com / forwardtosupport@reimageplus.com

“seems be working fine now but felt like I was being held hostage not by the he was great but by the company there add came and I could not do anything until I clicked on the banner, price was high but they got it done”

Hi DJV, Thank you for taking the time to share your experience with us and we would like to apologize for any inconvenience it has caused you. We're happy to hear that your computer is now working fine. Please don't hesitate to contact us whenever you need assistance or if you have questions. You can always reach us out through our support channels below: Chat: https://tinyurl.com/y7udnog2 Phone: 1-213-275-3200 Email: support@reimageplus.com / forwardtosupport@reimageplus.com Thank you for choosing our service! Cheers!

“Found and fixed probs.”

Hello, We appreciate the kind words. Just get in touch if you need help with your PC, and our techs will help you through whatever software issue you encounter with it. Phone number is 1-213-275-3200 Email: support@reimageplus.com / forwardtosupport@reimageplus.com Have a good day!

“Always had trouble with my laptop AFTER work done by Reimage and had to wait for up to 2 hours before problem was fixed.”

Hello Margaret. We appreciate your feedback with regard to the experiences you had with us. We apologize if, at times we were not meeting your expectations, especially with the remote time handling. We'd like to ensure that we always provide the highest level of customer service in a consistent manner to all our customers. Should you have further concerns, please reach us through our support channels bellow: Chat: https://tinyurl.com/y7udnog2 Phone: Toll- free number is 1888-844-3886 Email: support@reimageplus.com / forwardtosupport@reimageplus.com Thank you,

“Removal of a number of viruses only took place 2 days ago.so I am not in a position to know if it has been a success yet. Your technician fixed printing problem which I had assumed was connected with the virus removal exercise and for which I was grateful. The clarity of her voice was difficult to decipher. This was not all her fault as the quality of the telephone at this end is not that great. I certainly hope that in another two or three months I would be delighted to say that I have had a hassle free computing time. I am pleased to report that the service I have had from all your technicians was in a professional manner.”

Hello Alan, Thank you for taking the time to share your experience with us. We are thrilled that our technicians were able to help you get rid of the viruses and resolve the issues on your printer though you had some trouble in the quality of the phone line. We appreciate your patience for that. Please, start using your computer and observe if there are still issues and let us know so we can check it again. You can always reach us out through our support channels below: Chat: https://tinyurl.com/y7udnog2 Phone: 1-213-275-3200 Email: support@reimageplus.com / forwardtosupport@reimageplus.com Thank you for choosing our service! Cheers!

“hyopefuLLY THE COMPUTER RUNS FASTER”

Hello, We appreciate your comment. Just get in touch if you need help with your PC, and our techs will help you through whatever software issue you encounter with it. Phone number is 1-213-275-3200 Email: support@reimageplus.com / forwardtosupport@reimageplus.com Have a good day!

Hello, No worries, you can always get in touch if you need help with your PC, and our techs will help you through whatever software issue you encounter with it. Phone number is 1-213-275-3200 Email: support@reimageplus.com / forwardtosupport@reimageplus.com Have a good day!

“Nothing went wrong. Good experience.”

Hi John, Thank you for your positive comments. Our technicians are knowledgeable and always ready help to out. We are a growing company and commendations like this goes a long way. If you may need assistance, do not hesitate to contact us. Feel free to contact us again anytime. Phone number is 1-213-275-3200 Email: support@reimageplus.com / forwardtosupport@reimageplus.com

“I am not happy with what I have bought is said it would clean my laptop but it not doing it job I not pay all that cash and it not doing it what not doing I have my cash back please”

Hi Lorraine, Thank you for posting a review and for bringing this matter to our attention. We would like to know more about the issue you are experiencing. Please send us an email at support@reimageplus.com or call at us 1-213-275-3200 so we can work with you to resolve any issues as quickly as possible. Your feedback helps us get better.

“It made my computer more effiecent”

Hi, We are glad that you were satisfied with the 24/7 service we provide to our customers. We also want to thank you for the recommendation. Rest assured that you will experience the same level of excellence the next time you need our help. We are also keeping our software up to date to ensure the resolution for the Windows Operating system issues. If in any case you need further assistance, please do not hesitate to reach us out through the below channels: Chat: https://tinyurl.com/y7udnog2 Phone: 1-213-275-3200 Email: support@reimageplus.com / forwardtosupport@reimageplus.com Have a good day!

Hello, We are glad you appreciate our service. All our technicians are knowledgeable and capable of fixing malware concerns. We are a growing company and commendation like this goes a long way helping us to improve and maintain good quality service. Chat: https://tinyurl.com/y7udnog2 Phone: 1-213-275-3200 Email: support@reimageplus.com / forwardtosupport@reimageplus.com Have a good day!

“I wish I had known at the beginning how long this was going to take. It's "just a moment", "back in 10 minutes", etc. I started this two hours ago. Now I'm rather late for lunch.”

Hello Walter, Thank you for letting us know about this and we are very sorry if it took a while to fix the problem and it cost time of your lunch. You see, technology is very complicated. Most of the time issues can be fixed easily and sometimes there are difficult ones. But whatever the situation is rest assured that we will never leave you and do the best we can to provide a resolution. Your feedback is very important to us. Based on your overall rating, please let us know how we can improve more to better our service. Chat: https://tinyurl.com/y7udnog2 Phone: 1-213-275-3200 Email: support@reimageplus.com Thank you!

“Thank you for letting us know that you are happy with the service that we provided.”

Hi Hadj, How can we help you today? You may reach us out through the below channels: Chat: https://tinyurl.com/y7udnog2 Phone: 1-213-275-3200 Email: support@reimageplus.com / forwardtosupport@reimageplus.com Have a good day!

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Restoro Limited is rated 4.7 based on 10,543 reviews