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Restoro Limited Reviews

4.7 Rating 10,543 Reviews

95 %

of reviewers recommend Restoro Limited

Company Reviews

4.7

Based on 10,543 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Restoro Limited:

Reimage® Limited is a world leader of internet-based system repair solutions.

Our award winning PC repair software and patented technology first appeared on the market for professional users in 2007. The success of our product spurred us to further develop this powerful software and create an affordable, simple to use, solution to empower users, enabling them to repair their PCs, at home or at work, fast and at a fraction of the cost.

As always, Reimage® remains as dedicated to its users as it is to its product. We are ultimately committed to our core values: Honesty & Reliability, Innovation & Simplicity.

Our developers at the Reimage® R&D Center are consistently updating and improving our software, to assure compatibility with every new Windows build and Microsoft security patch, from XP to latest Microsoft supported edition of Windows OS.

The highly acclaimed Reimage® PC Repair solution scans, assesses and repairs the Windows operating system improving speed and ensuring system stability, in addition to restoring settings and registry values compromised by viruses and other forms of malware. This unprecedented technology draws upon its remote online data base of over 25 million updated, authentic and pristine Microsoft files, ready to repair or replace any Windows system file to restore your PC to its full potential.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“É pura enganação falarem que o sistema é gratuito. É fazer galhofa com a cara alheia... Uma vergonha ! Depois da milésima vez que solicitam a chave, remete o incauto para a sessão de pagamento. Mentirosos....”

Olá Rubens, Estamos felizes por você ter nos contatado. Entendemos como é executar o software. Enviámos um e-mail com instruções sobre como usar as chaves gratuitas. Nós apreciamos sua paciência. Por favor, deixe-nos saber se você precisar de mais ajuda.

“if you have minus I will give -10 .you have cheated.i have bought the paid version.but no key was given.i wrote several mails but youself informing that we have not received money.dont cheat the people.close and earn as a begger”

Hello Sugumar, Thank you for leaving us a comment. Unfortunately we couldn't really find any of the claimed, You can always try the free version to manually fix the computer problems that we have. Simply log on to www.reimageplus.com/pricing and look for the "Free Manual Repair" Should the need arise please do not hesitate to contact us anytime. Chat: https://tinyurl.com/y7udnog2 Phone: 1-213-275-3200 Email: support@reimageplus.com

“the key code never seem to work despite many many attempts it still said not valid I had paid and had info from source disappointed”

Hello Derek, Thank you for raising this to our attention. Rest assured that we are here to help. We are able to verify your account and find your license key. We have sent you an email with the license key and the steps to activate the software. Should you have further queries, please reach us out through the below channels: Chat: https://tinyurl.com/y7udnog2 Email: support@reimageplus.com / forwardtosupport@reimageplus.com Have a good day!

“je recopie AVEC SOIN la clé et elle est déclarée non valide! je voulais essayer l'essai gratuit avant d'acheter un logiciel qui ne me donnera peut-être pas satisfaction. (si j'en crois ce premier déboire !)”

Salut, Merci d'avoir porté votre préoccupation à notre attention. Nous pouvons récupérer votre compte à l'aide de l'adresse e-mail que vous avez fournie dans cette enquête. Après vérification, vous utilisez une clé de licence gratuite unique. Pour que nous puissions vous aider correctement, nous vous avions envoyé un e-mail séparé. Veuillez vérifier votre e-mail. Chat: https://tinyurl.com/y7udnog2 Courriel: support@reimageplus.com / forwardtosupport@reimageplus.com Bonne journée!

“I thought this was free”

Hi John, Thank you for bringing up your concern to our attention. Reimage provides a free preliminary scan that will detect all errors on your computer Operating System. The only that you need to purchase a license key is once you decide to run a repair. Should you have further queries, please reach us out through the below channels: Chat: https://tinyurl.com/y7udnog2 Email: support@reimageplus.com / forwardtosupport@reimageplus.com Have a good day!

“This is a rip off, and never even got to download it after paying. The customer support does not call you back, will come on and say someone will call you back, and after 1 hour and 2 attempts, still no call back. Am trying to get my money back now, heck with assistance to actually get the product!!! You pay the money, can't download, then get no assistance.the download assistance, keeps saying you get an EMAIL with the key. You aren't asked for an email address, thus don't have that. and calling customer support is no help, as will not speak to you. unless you enjoy complete FRUSTRATION, don't bother. all I want is my money back now. Heck with the product!!!!”

Hello Paula, Thank you for bringing this to our attention. We have sent you an email regarding your concern and request to get your money back. We'll be waiting for your reponse. Please send us an email at support@reimageplus.com We thank you for your patience. Have a great day!

“deneme şansım olmadı nasıl çalıştığını denemek isterdim”

Selam, Endişenizi dikkatimize sunduğunuz için teşekkür ederiz. Yaşadığınız sorun hakkında bize daha fazla bilgi vermek mümkün müdür? Lütfen aşağıdaki kanallardan bize ulaşın: Sohbet: https://tinyurl.com/y7udnog2 E-posta: support@reimageplus.com / forwardtosupport@reimageplus.com İyi günler!

“permanently refusing my Licencekeys, even when sent again! pls reinstall my purchase from january!”

Hi, Thank you for bringing up your concern to our attention. We're able to pull up your account using the email address you provided in this survey. Upon checking, you have purchased a one-time key. We reactivated the key as a courtesy. Kindly check your email. Chat: https://tinyurl.com/y7udnog2 Email: support@reimageplus.com / forwardtosupport@reimageplus.com Have a good day!

“I thought that I might like what this software had to offer, but after declining not 1 but 2 credit cards (Twice each) I gave up and called both of my banks to see if there was an issue or problem on their ends, which neither had any issues with my credit cards. I really don't think that I will bother with y'all anymore since I don't think that this program would be worth any more of my interest.”

Hello! Thank you for bringing this matter to our attention. We are sorry that your experience didn’t quite match your expectations. We'd love to know what exactly happened so we can provide a better experience the next time. You may reach us anytime at support@reimageplus.com. Again, thank you for your feedback!

“Nice name - Key is constantly rejected so I have I waisted my money for a renewal of a 3 year contract.”

Hello, Thank you for bringing this matter to our attention. We sent you a personal email so we can get the issue straightened out. Your feedback helps us get better. For further questions or assistance, please don't hesitate to contact us. Chat: http://bit.ly/2kPZXew Email: support@reimageplus.com Have a good day!

“inserendo la chiave di licenza per la riparazione manuale gratuita non funziona”

Ciao Marc, Abbiamo riattivato la chiave di licenza gratuita per gentile concessione. Si prega di inserire ed eseguire nuovamente una riparazione. Se hai ulteriori domande, ti preghiamo di contattarci attraverso i seguenti canali: Chat: https://tinyurl.com/y7udnog2 Email: support@reimageplus.com / forwardtosupport@reimageplus.com Buona giornata!

“FREE NO !!!!!! PAYMENT YES !!!!!!! :(”

Hi, Thank you for taking time to leave us a feedback. We understand that some users may not opt for a subscription or payment to use a software. Reimage is an online Windows repair tool that provides a free scan on your PC for issues that need to be fixed and attended to. To be able to fix these issues, a user can have 2 options: 1. Use a free manual license key. This will allow you to fix limited issues found during the scan, and will be repaired one by one manually. 2. Purchase a license key for automated repair. The customer can choose either a 1time or 1year use of license key. We highly appreciate that you have considered to use Reimage to help you repair your PC problems. As a token of appreciation, we are giving you a free license key good for 1time use. This will expire by 04/30/2020 or until used. For security reasons, we have sent this license key to the email address you used to post this feedback. Kindly check your inbox. We hope this answers your concerns for today. We want to be sure that you are happy. Kindly let us know if there is anything else that we can do to make things right. Should you need help, please do not hesitate to contact us. We are available 24/7. Chat: http://bit.ly/2kPZXew Email: support@reimageplus.com Have a good day!

“Lizenschlüssel ungültig”

Hallo Adolf, Vielen Dank für Ihr Feedback. Wir verstehen, dass Ihr Lizenzschlüssel ungültig ist, und lassen uns Ihnen dabei helfen. Wir haben hier von Anfang an nachgesehen und es zeigt, dass Sie 2 kostenlose Lizenzschlüssel hatten. Daher werden diese Lizenzschlüssel nach vollständiger Ausführung nachher deaktiviert. Wenn Sie Reimage mehrmals ausführen müssen, empfehlen wir Ihnen, ein Upgrade auf ein kostenpflichtiges Jahresabonnement durchzuführen, um Reimage weiterhin nutzen zu können. Aus Höflichkeit haben wir einen Lizenzschlüssel generiert, mit dem Sie das lösen können, was Sie auf Ihrem Computer lösen müssen. gen7882512fb4-43d63 Dies ist ebenfalls ein einmaliger Lizenzschlüssel. Daher wird dies nach Ihrer ersten vollständigen Verwendung deaktiviert. Sollten Sie zusätzliche Hilfe benötigen, zögern Sie bitte nicht, uns zu kontaktieren. Wir sind rund um die Uhr für Sie da. Chat: http://bit.ly/2kPZXew E-Mail: support@reimageplus.com Einen schönen Tag noch!

“keeps you in a loop have to pay to get out of loop NOT REALLY FREE”

Hi Tim, We sincerely apologize if you are having troubles using the software. Reimage is an online tool to fix your Windows operating system. It does offer a free scan, and would need a license key to start the repair for the issues found. Would you kindly give us more information on the issue for us to assist you accordingly. We would be glad to help and answer your concerns. Should you need help, please do not hesitate to contact us. We are available 24/7. Chat: http://bit.ly/2kPZXew Email: support@reimageplus.com Have a good day!

“hello, Im going to be brief, but honest. Not happy, overcharged and staff unwilling to correct, product did not fix, or repair blue screen issue, scans had to be totally false, theres no way I had so many issues wrong with my pc. Sick of constant pop up, and sales ads. Seeking refund”

Hi Gary, We sincerely apologize if we were not able to meet your expectations. We take pride to make sure that we attend to our customer with quality customer service. We understand and respect your decision. We have also received your email requesting for a refund and has been forwarded to our Customer Service Department. Please expect a confirmation email within 24-48 hours once the refund has been processed. If you will need any assistance, please do not hesitate to contact us. We are available 24/7. Chat: http://bit.ly/2kPZXew Email: support@reimageplus.com Have a good day.

“it is a problem”

Hi, We want to first apologize for any inconvenience or problems that these issues caused you. Would it be possible to tell us more about the problem you are having? Please reach us out through the below channels: Chat: https://tinyurl.com/y7udnog2 Email: support@reimageplus.com / forwardtosupport@reimageplus.com Have a good day!

“this was the worst customer service I have ever had with reimage I have been a customer since 2015 there has always been license key problems and reimage has always honored the fix by issuing another key this time they did not they took control of my computer went thru my emails an kept telling me to buy another license key when the key that I had already purchased was still good untill 4/6/2020 reimage you have lost a long time customer I will not use your software again and will not recommend you to anyone in fact I will tell people to stay clear of this company they will rip you off dishonest company”

Hi Yvonne, We highly appreciate the loyalty and the trust that you have given us. We do sincerely apologize if your recent experience with us was unsatisfactory. We hope we can make it up for you. Upon checking your account further, there was a license key that was purchased last 04/06/2019, however, this was only for a one-time use. Assuming that this may be what you have been referring to, we regret to say that this has already expired. However, if there was a different transaction that we may have missed that should have been valid for a year, kindly let us know for us to assist you accordingly. A transaction ID may help us locate the account. We are indeed lucky to have you as a loyal customer of Reimage, and definitely this is not the experience we would want you to have. As a show of gratitude and hopefully to make things right, we are giving you a free license key that is good for 3 months. We will send you the details via the email address using @hotmail.com. We hope you would accept this token of appreciation. We are also concerned that you mentioned that someone took over your computer and went thru your emails. We never would allow anyone from us to access our customer's personal files and accounts unless requested. Also, I am not able to see any recent correspondence indicating that one of our agents did a remote session. Would you kindly tell us more about this issue for us to investigate further? You may reply to the email that we will be sending. Should you need any immediate help, please do not hesitate to contact us. We are available 24/7. Chat: http://bit.ly/2kPZXew Email: support@reimageplus.com Have a good day!

“I paid already, I told you so many times but you have not answer me or done any thing about the trouble. So you won't show this complaitagin”

Hi Edward, We apologize if you feel that we have not answered or looked into your concern. Rest assured that we are here to assist. We did reply to your previous feedback. Upon checking, your subscription with us has already been refunded. You may have requested for this and it was processed. That may be the reason why the license key is not working. We will also send you a separate email with this same information for your reference. We are requesting for your patience and understanding. Should you need help, please do not hesitate to contact us. We are available 24/7. Chat: http://bit.ly/2kPZXew Email: support@reimageplus.com Have a good day!

“I was referred to this site by a Dell customer online who recommended going here.I was told and read it was free but after going through the analysis I find I have to pay. A bit deceptive”

Hi John, Thank you for taking time to leave us a feedback. We understand that you may have felt disappointed with some of your expectations from us. Reimage performs a scan for free, so that the user can know which items need fixing. Reimage does ask for a license key to proceed and fix the issues found. Reimage has different license key packages to choose from depending on the needs of the customer. We also do offer free manual license keys. This can work on the issues with stability and temporary files. Also, this will let you perform the repair one by one on each issue/item found. Though please be reminded that more extensive features are only for the paid license keys. Please visit out website at http://www.reimageplus.com/pricing/, and click on the "Free manual repair" located just below the list of the license key packages. Fill up the details and a free manual license key will be sent to your email. Enter the license key on the box and click on OK. It will then let you fix the issues by clicking on "Repair" for each item. We hope this answers your concern for today. Should you need help, please do not hesitate to contact us. We are available 24/7. Chat: http://bit.ly/2kPZXew Email: support@reimageplus.com Have a good day!

“you will not exept my key # . I have ask you to look into it since I join and you have done nothing~!!! Edward ODonnell NOT HAPPY”

Hi Edward, We want to first apologize for any inconvenience or problems that these issues caused you. We tried checking your account using the email address you provided in this review and were able to pull up your account. However, it seems that you have requested money back from the Customer Service Department. Should you have further queries, please reach us out through the below channels: Chat: https://tinyurl.com/y7udnog2 Email: support@reimageplus.com / forwardtosupport@reimageplus.com Have a good day!

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Restoro Limited is rated 4.7 based on 10,543 reviews