RentalCover.com Reviews

Name: RentalCover.com
Rating: 3.82

3.8 Rating 492 Reviews

72 %

of reviewers recommend RentalCover.com

Company Reviews

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Metrics

3.8

Based on 492 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

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agency@rentalcover.com

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RentalCover.com 1 star review on 6th May 2025

Ehsan Alfsiawashi

RentalCover.com 5 star review on 26th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don't use Rentalcover.com, they are a scam. I made a booking through Rentalcars.com, and subsequently cancelled. However, was still charged $120 from Rentalcover.com within minutes of the booking, despite cancelling. Rentalcars.com say you need to contact Rentalcover.com. Of course you cannot contact them other than via online email and they don't answer your question but send you some badly worded automated message and direct you back to Rentalcars.com. What a scam. Don't give up though, if enough of us continue to fight for justice, this lot can be put out of business.”

Helpful Report

Posted 4 years ago

Dear Peter, Thank you for contacting RentalCover.com. We are sorry that you have not had a great experience with RentalCover.com. We want to ensure that we are providing a great service to all of our customers, so we appreciate your feedback so that we can ensure that our customers get the best experience! We have located your cover and apologise for the back and forth in regards to your cancellation. We would like to confirm that this matter was raised with your booking agent and you will receive an update shortly. We sent you an email with more details about this. Once again we apologise for any inconvenience that this may have cause. Thanks for your understanding , The RentalCover.com Team

Posted 4 years ago

“Never give them your e-mail!! I have tried for a very long time to unsubscribe from the RentalCover mailing list - I simply cannot understand why their unsubscribe system does not work!!! Every time the same message: "You will no longer receive any e-mails from us". I have also sent an e-mail directly to "sales@rentalcover ... " - NO response. Therefore, my clear advise: If you do not like spam-mail, junk-mail, etc. NEVER EVER give them your e-mail address. You will regret it. They deserve ZERO stars.”

Helpful Report

Posted 4 years ago

“Took out a policy in August 2019 to cover a vehicle rental as I was concerned about the number of exemptions in the hire company's rental agreement. I felt reassured that rentalcover.com's policy had very few exemptions. Unfortunately we were involved in life-threatening accident which led to the car being written off. Rentalcover.com's policy covered us up to $100,000 so we were initially relieved we had purchased additional insurance and their policy clearly covered our claim. This relief was short-lived. Rentalcover's communication was absolutely appalling. They took weeks to reply to emails. There was no contact number and they refused to provide one. They refused to speak directly with the hire company regarding the claim. They showed zero compassion or empathy. After 4 months they refused to pay the claim then proceeded to ignore us when the hire company started pursuing legal action against us. They essentially left us to fend for ourselves against the hire company because this wasn't a simple $500 excess claim. I eventually complained to the Australian Financial Complaints Authority (AFCA) who agreed that Rentalcover.com were responsible in full for the claim and also awarded us $2000 in non-financial losses. Even then it took over a month and multiple threats from the rental companies lawyers for them to pay even though they are bound by AFCA's determination to settle the claim. Do not trust this business, please use a reputable insurer!”

Helpful Report

Posted 4 years ago

“I have been travelling to Switzerland and every time I would purchase insurance at the rental desk. On this occasion, the insurance at the desk was almost double the price for the rental therefore I have browsed online and found Rentalcover.com, thank God I did, I ended up scrathing the side of the car and having one dent on the other side, while coming out of tight parking space, the total charges for repair were CHF 5000+, with the rental excess at CHF 3000 I had CHF 3000+ deducted from my account. RentalCover.com had sorted me out within 7 days, giving me back all the amount deducted by the car company. Their communication is excellent, I do recommend you keep the following documents in case you would need to claim insurance: SIGNED RENTAL CONTRACT, COMMUNICATION WITH RENTAL CAR COMPANY, SELF DECLARATION OF ACCIDENT or POLICE REPORT, BANK STATEMENTS CLEARLY SHOWING CHARGES ON CREDIT CARD. So, in short, I recommend rentalcover.com, but be reminded that purchasing 3rd party insurance will incur in charges on your credit card which can be inconvenient. This company has not let me down, I cannot recommend them enough.”

Helpful Report

Posted 4 years ago

“I had hired booked a car at Seville airport for our 1st ever trip there & as we had to cancel the entire trip we had to cancel Rental cover and the car thro Keddy/Europcar Anyway we got a refund without any issues so credit where it's due I was use again & happily recommend them , Great customer service team who were very understanding. Full marks to all.”

Helpful Report

Posted 4 years ago

“UPDATED REVIEW As stated in a previous review I had problems making a claim because of an error regarding my login. The problem lay in the fact that an another policy holder also got my certificate and my email was rendered void in trying to login to my account. I sent many emails to the to email adresses I got to begin with only automated answers which only helped up to a limit. Then I found a Facebook page for Rentalcover and I also sent a correspondence though Messenger. Slowly but surely I developed a conversation with the staff of Rentalcover and I manually sent them an email with all the nessecary documents. 12 days after I began these attempts every document had been sent and my profile was finally fixed, also I recieved an payment for 2.800 euros. The persons I corresponed with on Messenger was really helpful so all in all I am happy with the services from Rentalcover. I would have given five stars but the blind spots of the automaticity system were painfully revealed which I hope the company will adress in the future. But I am happy that this issue got resolved.”

Helpful Report

Posted 4 years ago

“This Insurance cover is a scam. I paid 65€ for a coverage that the rental car company was not agreed with. At the rental desk, they were not agreed with that insurance and I had the choice to take no insurance or a full insurance for 120€. I lost my money here - I highly not recommend that insurance coverage company - you paid for nothing. Brice from Belgium - 29/07/2020”

Helpful Report

Posted 4 years ago

“Their web page won't allow me to file a claim and all the phone numbers are automated and will not connect to a real support person.”

Helpful Report

Posted 5 years ago

Dear customer, Thank you for your review on RentalCover.com and sorry to hear that you are not satisfied with our service. We've changed support strategies and we no longer have phone-based support, we're focusing on supporting our customers via Online Chats and Emails with 40+ languages. Customers can chat with us after creating a quote by clicking the Chat button on the bottom right of the policy quotation page or reply to any of our messages. Please be informed that a customer has to sign-in to his or her account in order access to the policy and file the online claim. Please kindly provide your policy INS reference number (XXXX-XXXX-INS) or the email address used for the purchase, so that we can assist further. Many thanks, The Team at RentalCover.com

Posted 5 years ago

“I bought an insurance for a mobile home I rented and had an accident. Now I am trying to make a claim to Rentalcover but for some strange reason I cannot log in. The web site says that my email is invalid. That email address is the same as on the invoice from the company and insurance certificate, which were by the way both sent to that particular email address. Since the login is not working I have almost no way of contacting the company. No customer support(without logging in). There is a considerable amount at stake and I demand a reply.”

Helpful Report

Posted 5 years ago

“I faced situation when the rental car company charged me for minor damage 650 euro. I applied in rentalcover.com for insurance payment. I was really surprised when in two working days i got confirmation that my claim was approved and the next day all payment was on my bank account. Good job. THANKS A LOT!!!”

Helpful Report

Posted 5 years ago

“I haven’t received my email confirmation and there is no contact numbers for help anywhere on your site. Please advise.”

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Posted 5 years ago

“Fast,simple, trusty”

Helpful Report

Posted 5 years ago

“I am so devastated by what happened when I booked my rental car online for a week in my hometown of Auckland .. when I completed the booking for a really cheap deal on a car, a window popped up about insurance and I purchased it thinking it was in addition to my deal with the rental company. When I completed the transaction another window popped up explaining it wasn’t part of the car rental company, but was RentalCover.com .. I contacted them by email immediately and requested an immediate refund and they declined me! They said I could have a credit. When I picked up my rental car today I had to buy another insurance policy with the company so as not to incur the $2,500 excess if I had an accident or incurred damage. In case of any incident I would have to pay the excess to the rental car company and then try to claim it from RentalCover.com, but I’m a beneficiary and have no money. I use a credit card but only ever have a few hundred dollars credit available so I can’t take that risk. I am so upset because I can’t afford two insurance policies and I think it’s dreadful of RentalCover.com not to refund me and to use trickery on the website in the first place! They should clearly state who they are but they don’t. I think they are dishonest doing this and they ruined what could have been a good experience. I’m back in Auckland to look after my 2 nieces who both have Downs Syndrome so now I have less credit available to use for them. Sad but I will still make sure my nieces are happy this week.”

Helpful Report

Posted 5 years ago

Dear customer, Thank you very much for your feedback. We are very sorry to hear you are not satisfied with our insurance experience. At RentalCover.com we do our best to support our customers in times of need. We have reviewed your case with our Support team and have sent you a separate email with the approach we had for your case. If you have any further questions, please reply to any of our emails. We will be happy to assist you further. Many thanks, RentalCover.com

Posted 5 years ago

“Rentals were always secured. No bad surprises at the pickup or the return of the vehicle. Everything is as advertised”

Helpful Report

Posted 5 years ago

“AVIS ten RENTALCAR aracılıgıyla kiraladığım ve tam koruma yaptırdığım aracın hasar bedelini istenilen evrakları gönderdikten 1 gün sonra hesabıma yatırdılar.”

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Posted 5 years ago

“Çalışanlar çok ilgili ve tam koruma sigortası ile kiraladığım aracın hasar ücretini evrakları gönderdikten sonra 1 günde hesabıma yatırdı.Harika”

Helpful Report

Posted 5 years ago

“It is a perfect idea in order to have full insurance I have an incident last rental car and I paid to rental car the damage. Two days later the pay I have all the documentation to start the claim in rental cover. In few days less than five i received transfer in the bank for all the amount. PERFECT AND EASY!!!”

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Posted 5 years ago

“I had a small mishap with the rental car and Rental Cover credited me for the amount the rental company debited from my creditcard. I was reimbursed within a few days.”

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Posted 5 years ago

“My first time with RentalCover, which was for a car rental in Tasmania. I had a very small accident and had to pay the full excess with the car rental company as they needed to claim from a third party car rental company. I submitted a claim with RentalCover immediately and they were following up diligently, reminding me of what's missing from me (final invoice upon settlement with the third party). The car rental company took more than a month to finalise the amount I needed to pay, and when I submitted the final invoice to RentalCover, my claim was approved very quickly. There is no phone support so all communication is done via email. It made me nervous initially as I hadn't been through the claims process. Having had this positive experience now I will definitely go with them again in future.”

Helpful Report

Posted 5 years ago

“Submitted claim two weeks ago. Made several phone calls. no one pick up phone. left several messages, so far nothing. Unable to do any updates on a claim so far. Help!!!”

Helpful Report

Posted 5 years ago

RentalCover.com is rated 3.8 based on 492 reviews