RentalCover.com Reviews

Name: RentalCover.com
Rating: 3.82

3.8 Rating 492 Reviews

72 %

of reviewers recommend RentalCover.com

Company Reviews

Questions

Metrics

3.8

Based on 492 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

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agency@rentalcover.com

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RentalCover.com 1 star review on 6th May 2025

Ehsan Alfsiawashi

RentalCover.com 5 star review on 26th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had original rental car insurance through Sure.com got $29.95 for 2 days. Wanted to extend the rental. Contacted Sure and somehow redirected me to rental cover com. I filled out my info including card number but never clicked submit. Now I have 2 charges for $24 and no way to contact these smucks. Total rip off.”

Helpful Report

Posted 5 years ago

Hi there, Thanks for your review. We are sorry to hear the inconvenience you had. Unfortunately, we do not have any information to helo us locate your policy in our system. If you purchased the policy via one of our partners, the request for a refund needs to be done with them. Instead, if you purchased the policy via rentalcover.com, please email us by replying to the confirmation email you received and we will be able to look at your case. Many thanks! The team at RentalCover.com

Posted 5 years ago

“I was impressed with the agility and seriousness that dealt with the problem of the damage that occurred with the vehicle rented at RentalCars / Drive On Holidays. Congratulations!”

Helpful Report

Posted 5 years ago

“I had an accident in New Zealand, while refuelling, they had a type of petrol which I didn't know existed in the world (called Go Clear), in my driving experience, I only knew unleaded and diesel. Unaware of what was Go Clear (thinking it was unleaded, since there was no signs), I put 1dollar worth, because the gun was slow, so changed to another one unleaded. then the car started playing up, called the rental company to notify immediately, rental car got replaced on the same night. Still unaware of what happened until I got the bill of more than 4000 dollars, then the report says I was refuelling with wrong petrol, which I did not even know existed in the world. Started googling and it seemed that others had same kind of accident, even the local insurance changed their policies to cover these accidental damages. The end was that I was hit with a hefty bill for this accident that Rentalcover said they were not covering because I breach the agreement with rental company for negligence, which I contest from the bottom of heart, I had always been good with rental cars around the world and had a excellent record with zero accidents, except this one. Very disappointed. Also I sent 2 emails pleading for reconsideration but no replies. It is also impossible to get some other contact forms other then the email that I got... Not what I expected when opting for Full Cover and paid for not being covered.”

Helpful Report

Posted 5 years ago

“Very good and eady comunication Responded quickly to my claim and paid the full amount for a scratch something. I recommend their services.””

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Posted 5 years ago

“Polecam. Wypożyczony samochód został zarysowany przez nieznanego sprawcę. Musiałem opłacić udział własny w kwocie 1800 zł w wypożyczalni, lecz cała kwota została mi zwrócona w ciągu 4 dni po zgłoszeniu szkody. Polecam!”

Helpful Report

Posted 5 years ago

“Polecam! Wypożyczony samochód został zarysowany przez nieznanego sprawcę. Musiałem opłacić udział własny w wypożyczalni, lecz cała kwota została mi zwrócona po 4 dniach. Szczerze POLECAM!”

Helpful Report

Posted 5 years ago

“Very good company who responded quickly to my claim and paid the full amount for a broken windshield. I recommend their services.”

Helpful Report

Posted 5 years ago

“On June 8, 2019, we rented the Mercedez Benz MB.GLA 180.UL car, registration 8130KTN, the rental contract N ° 6034803924, the reservation number 1103732923. The car was removed at the Madrid Atocha RENFE station. On the same day, we traveled to the city of Córdoba (Spain), when we arrived there, we were going to our hotel Hostal Almanzor, it was within the restricted traffic zone. Arriving at the corner of Pje.Sta Teresa Jornet streets and Amador de los Rios street, our GPS told us that we should turn right to reach our hotel on Amador de los Rios street, we saw a sign indicating that It was a street of restricted traffic, but as a car had just passed we thought they would notify the hotel so as not to have a fine. The surprise was that when we started to turn towards Amador de los Rios street we felt a strong blow to our forehead. The surprise was that a steel cylinder had been lifted from the ground, which was later explained to us by the police who told us that this “Pomona” caused many daily accidents, that day it had already broken 4 cars. We did not know that we had to notify which hotel we were going so that Pomona would not rise. Then we saw on the internet that in the city of Cordoba the 4 pomonas that exist caused many accidents. In our case we could not continue with the car because we broke the radiator, the cooling water was lost and the bumper (bumper), we replaced the car. I paid for premium insurance on the Rentalcar website and I hope they will pay the full amount of the claim. The repair amount of the workshop report was 2789.80 Euros, on the first invoice that Europcar sent me on August 7, 2019 (invoice / invoice: 100619911056) the value for damages was 1258.40 Euros, this was the value that I requested to Rentalcover and that was already paid and deposited on August 30, 2019 in my account. On September 18, Europcar sent me a new invoice for 1531.40 Euros, (invoice: 100620193556), which I loaded on my Visa card. This new charge corresponds to the balance of expenses for missing damages (2789.80 - 1258.40 = 1531.40 Euros). The system does not let me fill out a new claim for RENTALCOVER with the same number (0Q9J-E3LQ-INS). I already sent an email to Rentalcover but they still haven't solved my order. To avoid this problem I recommend taking out the insurance of the company where the vehicle is rented.”

Helpful Report

Posted 5 years ago

“Recently was charged a hefty amount by the car rental business for a very tiny chip to the windshield created by a rock thrown by the car in front of us. Once home, I submitted the required forms on line (took about 15 minutes once I found everything I needed). Be sure to read the agreement before you rent your car so you know what you will need from the rental agency if there is an issue. I was not sure whether to say I was at fault or another person was at fault but fortunately said I was....read later this is the way to go or else you must have a police report to submit. If you don't have that report you may be denied according to other stories I have read here. Once I submitted the requested information I was reimbursed directly to my bank within 2 days. I have already booked this plan for my next rental outside the USA. I give them 5 stars.”

Helpful Report

Posted 5 years ago

“Unable to complete submission of claim We rented a car in Chile at the end of October and purchased coverage from RentalCover.com - when we returned the car the windshield had a couple of small stone chips which we paid for. I have just attempted to submit the claim online, I gave all the info and attached all the documentation required but when I clicked 'SUBMIT' the box went grey and the message 'YOUR INFORMATION IS BEING SENT PLEASE WAIT' was displayed...I waited...for TWO hours and nothing changed. I tried without success to find a phone number to call and have sent them an e-mail but so far no response. This company is bad.”

Helpful Report

Posted 5 years ago

“SCAMMERS!!! I purchased an insurance coverage from RentalCover.com for our Avis rental this summer and was involved in an accident in Montenegro. The other driver was at fault and I had all the police documents and protocols confirming that the other driver was responsible for the accident. I was (fairly) charged nearly $1400 USD by Avis upon returning the damaged vehicle and launched a claim with RentalCover.com. After collecting all the requested documents which in itself was quite the effort, I then had to wait for weeks for them to make a ruling on my case. After emailing them repeatedly I was told by Melissa (Customer Success Manager) that RentalCover won’t be able to compensate me and that instead I should file a chargeback dispute with my bank against Avis on the grounds that I don’t recognize the damage. I never got any explanation why they won’t fulfill their obligation as an insurance company and reimburse me for the damage charges. I’m attaching a screenshot of Melissa’s reply as reference. In my opinion that’s pure fraud: 1. I’m being told to lie to my bank about damages that I don’t recognize (clearly the car was returned damaged so how can I dispute the damages)?? 2. I have a full insurance coverage from RentalCover.com so they’re responsible for reimbursing me for the damages instead of referring me to the bank Their communication is absolutely dreadful – you have to submit emails and wait for weeks to get a reply. After putting my trust in RentalCover and losing my time and money, I would highly recommend avoiding this company!”

Helpful Report

Posted 5 years ago

Dear Serge, Thank you for your recent feedback in relation to your claim with RentalCover.com. We are sorry to hear that your claims process has not been as smooth as possible, but rest assure, your claim has been escalated to our Claims Manager for review. The Claims Manager will now be investigating this matter thoroughly for you and be in touch shortly. We hope this is a suitable outcome for you and if you have any questions, please do not hesitate to contact the Claims Team directly. Kind regards, RentalCover.com Team

Posted 5 years ago

“To my full satisfaction, getting compensation was fast & simple. I bought the policy at the Rentalcover site just before my trip and the quote was the best I could get including the offer at booking.com where I booked the car rent itself. One moment, when I started from a parking lot, I damaged the right side of the car body at a curb; not a big dent but the rental company charged me quite a sizable sum considerable for my budget. Just on the spot of the car drop they provided me with a set of needed documents without any extra request from my side: the rental contract, an accident declaration, a damage assessment annex, an invoice. After return, I just added a bank statement confirming the payment of the charge. I submitted my claim online attaching all these documents which took me max 15 min. I submitted it on Friday in the afternoon, and on Monday in the morning I already received a confirmation that my claim had been approved. The money (incl. the rental company’s administration fee) was sent to my bank on the same day after I provided my account details. So despite my sadness about the accident and about the damage to the car, I got a valuable experience. For my future rent, I am certain to buy a policy from Rentalcover and also I will rent a car from a well established company with reputation as I can expect to be treated fairly and to get all proper documents without headache.”

Helpful Report

Posted 5 years ago

“DO NOT use Rentalcover.com. It's a scam site to take your money. We bought the insurance thinking we'd be covered, got in a small accident, provided all the necessary paperwork - and they immediately responded saying they couldn't read the paperwork provided. The paperwork was re-uploaded and 3 follow up emails were sent to them. They ignored all of them. Rentalcover.com is a SCAM site. Use them at your own peril.”

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Posted 5 years ago

“Sorry to say this, but this insurance is a waste of your many. During my trip, I had 3cm parking scratch. The rental company charges me 400$ and I open a claim hopping to receive the money-back.What was my surprise when RentalCover refuse it with the excuse that we breach contract with rental company by not going to the local police Cannot believe that for 3cm scratch I should make some police report? For me, this looks like the company looks for a reason not to pay.”

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Posted 5 years ago

“I am still in the process of my claim and keep getting emails asking questions that are right in front of them Ex. We would like for you to confirm why you were charged 120,000 kr when the repairs are only 104,496 kr well let's see it's right there on the credit card that they refunded that I even put little arrows on, please don't expect an immediate response to any of your questions it seems they Dodge to answer any that you have another example I sent all necessary paperwork and then they say some is missing no I checked everything is there. Then tye next email is for someother excuse of why it is not getting processed. So far this company is a negative in my eyes let's see if they can change my mind.”

Helpful Report

Posted 5 years ago

“We were in an accident abroad and after RentalCovers reviewed our claim for 6 weeks, it then denied it because we breached our rental agreement by getting in a car accident. Isn't that the entire purpose of insurance? When we asked how that was a breach of the rental agreement, they couldn't come up with an answer so they made up a new reason for denial. They said we "neglected the vehicle" by getting in a car accident. Clearly they are just making up reasons to deny claims. Don't waste your money on this fake insurance policy,”

Helpful Report

Posted 5 years ago

Dear customer, Thank you for your recent communication in respect of your claim. The RentalCover.com team would like to apologise for any inconvenience in the process of your claim. We understand that you have been in touch with our Complaints Team who will be in contact with you as soon as possible. We hope you find this to be in order, and if you have any further questions, please reply to any of our emails. Kind regards, The team at RentalCover.com

Posted 5 years ago

“I had a great experience with Rentalcover - from the information the company provided prior to the rental to the efficient and quick claims process.”

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Posted 5 years ago

“We purchased this insurance to cover the incidentals for a car rented in Naples. Much cheaper than buying full coverage in Italy. Unexpectedly we incurred a small damage to the car which was assessed fairly by the rental company and for which we had to pay in advance. We experienced absolutely no bureaucratic hurdles with RentalCover.com and the refund happened swiftly. If anything, the only delay we experienced was in receiving the necessary documentation from the rental company. This is how insurance should work and I would always choose them again.”

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Posted 5 years ago

“Do Not use this company for insurance! We purchased our rental car insurance from them and when arrived at our destination to pick up our car were informed that this insurance policy was invalid. They also said they have done this to other customers. When trying to resolve this issue they refused to reimburse me and said the car rental agency was trying to sell us their policy. However, the car agency did NOT even mention or offer us a policy. Buyer be aware!”

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Posted 5 years ago

“I am pleased that I used the services of RentalCover: very friendly and customer focused communication, fast and transparent consideration of my case, full payment of my insurance expenses. And all this for price much cheaper than propose in rental companies. I will definitely use their services further. Recommend for everybody! -- Однозначно доволен услугами RentalCover: очень дружелюбное и клиентоориентированное общение, быстрое и прозрачное рассмотрение моего дела, полная оплата моих страховых расходов. И все это по цене намного дешевле, чем предлагается в прокатных компаниях. Однозначно в дальнейшем буду пользоваться их услугами. Могу смело рекомендовать!”

Helpful Report

Posted 5 years ago

RentalCover.com is rated 3.8 based on 492 reviews