RentalCover.com Reviews

Name: RentalCover.com
Rating: 3.78

3.8 Rating 500 Reviews

71 %

of reviewers recommend RentalCover.com

Company Reviews

Questions

Metrics

3.8

Based on 500 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

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agency@rentalcover.com

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RentalCover.com 1 star review on 7th September 2025

Reed Craig

RentalCover.com 1 star review on 6th May 2025

Ehsan Alfsiawashi

RentalCover.com 5 star review on 26th October 2024

JOCELYN HENDRICK

RentalCover.com 5 star review on 20th October 2024

Anastacia Camila

RentalCover.com 5 star review on 30th April 2024

ABHISHEK GHOSH

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT use Rentalcover.com. It's a scam site to take your money. We bought the insurance thinking we'd be covered, got in a small accident, provided all the necessary paperwork - and they immediately responded saying they couldn't read the paperwork provided. The paperwork was re-uploaded and 3 follow up emails were sent to them. They ignored all of them. Rentalcover.com is a SCAM site. Use them at your own peril.”

Helpful Report

Posted 5 years ago

“Sorry to say this, but this insurance is a waste of your many. During my trip, I had 3cm parking scratch. The rental company charges me 400$ and I open a claim hopping to receive the money-back.What was my surprise when RentalCover refuse it with the excuse that we breach contract with rental company by not going to the local police Cannot believe that for 3cm scratch I should make some police report? For me, this looks like the company looks for a reason not to pay.”

Helpful Report

Posted 5 years ago

“I am still in the process of my claim and keep getting emails asking questions that are right in front of them Ex. We would like for you to confirm why you were charged 120,000 kr when the repairs are only 104,496 kr well let's see it's right there on the credit card that they refunded that I even put little arrows on, please don't expect an immediate response to any of your questions it seems they Dodge to answer any that you have another example I sent all necessary paperwork and then they say some is missing no I checked everything is there. Then tye next email is for someother excuse of why it is not getting processed. So far this company is a negative in my eyes let's see if they can change my mind.”

Helpful Report

Posted 5 years ago

“We were in an accident abroad and after RentalCovers reviewed our claim for 6 weeks, it then denied it because we breached our rental agreement by getting in a car accident. Isn't that the entire purpose of insurance? When we asked how that was a breach of the rental agreement, they couldn't come up with an answer so they made up a new reason for denial. They said we "neglected the vehicle" by getting in a car accident. Clearly they are just making up reasons to deny claims. Don't waste your money on this fake insurance policy,”

Helpful Report

Posted 5 years ago

Dear customer, Thank you for your recent communication in respect of your claim. The RentalCover.com team would like to apologise for any inconvenience in the process of your claim. We understand that you have been in touch with our Complaints Team who will be in contact with you as soon as possible. We hope you find this to be in order, and if you have any further questions, please reply to any of our emails. Kind regards, The team at RentalCover.com

Posted 5 years ago

“I had a great experience with Rentalcover - from the information the company provided prior to the rental to the efficient and quick claims process.”

Helpful Report

Posted 5 years ago

“We purchased this insurance to cover the incidentals for a car rented in Naples. Much cheaper than buying full coverage in Italy. Unexpectedly we incurred a small damage to the car which was assessed fairly by the rental company and for which we had to pay in advance. We experienced absolutely no bureaucratic hurdles with RentalCover.com and the refund happened swiftly. If anything, the only delay we experienced was in receiving the necessary documentation from the rental company. This is how insurance should work and I would always choose them again.”

Helpful Report

Posted 5 years ago

“Do Not use this company for insurance! We purchased our rental car insurance from them and when arrived at our destination to pick up our car were informed that this insurance policy was invalid. They also said they have done this to other customers. When trying to resolve this issue they refused to reimburse me and said the car rental agency was trying to sell us their policy. However, the car agency did NOT even mention or offer us a policy. Buyer be aware!”

Helpful Report

Posted 5 years ago

“I am pleased that I used the services of RentalCover: very friendly and customer focused communication, fast and transparent consideration of my case, full payment of my insurance expenses. And all this for price much cheaper than propose in rental companies. I will definitely use their services further. Recommend for everybody! -- Однозначно доволен услугами RentalCover: очень дружелюбное и клиентоориентированное общение, быстрое и прозрачное рассмотрение моего дела, полная оплата моих страховых расходов. И все это по цене намного дешевле, чем предлагается в прокатных компаниях. Однозначно в дальнейшем буду пользоваться их услугами. Могу смело рекомендовать!”

Helpful Report

Posted 6 years ago

“I have used quite often. I had a soft collision last summer and was charged by the rental company 900 euros excess. I had no problem to claim the money back from Rentalcover. In my experience is easy and fast to contract online, cheap and reliable.”

Helpful Report

Posted 6 years ago

“a reasonable fee, hassle-free claiming process. Small scratches had been made on the alloy wheel of the rented car, rental company invoiced me more than 200 Euros (wonder if the really repairs it, or only collecting the money). First i had to pay it to the rental company, but afterwards, RentalCover paid it to me (this is the official way of working). The money was on my bank account in 2 days.”

Helpful Report

Posted 6 years ago

“With my tight schedule. I provide only the statement that shows that I had paid for the car repair and RentalCover followed up perfectly with other missing papers”

Helpful Report

Posted 6 years ago

“I bought insurance for a car rental in May and was told it would be accepted by the rental company. It was not. I had to purchase insurance from Budget when I picked up the car. I have submitted a request for refund from RentalCover.com and followed up twice with no response. They do not have a telephone number on their web site and email address is my only way to contact them. I will NEVER do business with them again.”

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Posted 6 years ago

“I got highly qualified assistance without delay and unnecessary boring and time-consuming procedures. The personnel was very friendly and polite.”

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Posted 6 years ago

“Excellent service, timely compliance. I will surely hire RentalCover services again”

Helpful Report

Posted 6 years ago

“I never usually leave negative comments for products or services but I feel that it is appropriate in this case. Please be aware that if you plan to use RentalCover for insurance then you are taking a risk as their internal claims process is extremely disorganised. They recently ambushed me with a £400 bill relating to a non-fault claim I had understood to be settled. They somehow managed to allow the rental car franchise to reimburse me for damages (without my knowledge) as well reimbursing me themselves. This wouldn’t have been a problem if they told me at the time, but instead they waited 2 years before acting. So it seems that even though I purchased insurance to avoid incurring an unexpected bill, RentalCover’s incompetence actually guaranteed that I got one. My advice is save yourself some hassle and don’t use them.”

Helpful Report

Posted 6 years ago

Dear Chris, Thank you for your recent communication in respect of the communication you recently had with RentalCover.com. We understand that you are dissatisfied with our recent request and you believe that we should have made this request at a sooner point. As we are independent of the suppliers which provide the rental vehicles, we are not privy to correspondence or information transfer between the customer and the rental companies themselves, which does make it difficult to predict at which point refunds or charges have been made. We appreciate that this request may have come to you as a shock, but one of the Claims Managers will be in touch shortly to explain this in more detail for you. Best regards RentalCover.com

Posted 6 years ago

“This insurance company sneakily added in their coverage when I booked a car from a rental website that is was linked to. When I noticed the charges, I immediately requested a refund which till now have yet to receive any money back.”

Helpful Report

Posted 6 years ago

Hi there, At RentalCover.com we work with a number of car rental partners who sell our policies when you book from their site. They offer it so you can decide whether you want to take Full Protection for your rented vehicle or not. Please contact your rental partner directly for support. We are not able to cancel any policies purchased via a partner’s website, unfortunately. Many thanks. The Team at RentalCover.com

Posted 6 years ago

“It was easy to contract. And most important, I had a little problem with the car company, but I got the reimbursement from Rental, just like agreed on the ensurance.”

Helpful Report

Posted 6 years ago

“Clear and short rules, prices lower than from rental car provider, almost 100% human-free interaction (both for paying for insurance and getting refund for insurance accident)”

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Posted 6 years ago

“I had an accident in Portugal, RentalCover.com refund me less than one week after my accident.i am delighted with the service it was rapide efficient et very easy as a procedure I would recommend to everybody and I will use RentalCover.com for my next car rental Thank you”

Helpful Report

Posted 6 years ago

“Had a small claim for our rental van while in Italy. Turned all required documentation and was quickly refunded the amount that the rental company charged my credit card. No questions, no fuss, just the way I like it and expected”

Helpful Report

Posted 6 years ago

RentalCover.com is rated 3.8 based on 500 reviews