RentalCover.com Reviews

Name: RentalCover.com
Rating: 3.82

3.8 Rating 492 Reviews

72 %

of reviewers recommend RentalCover.com

Company Reviews

Questions

Metrics

3.8

Based on 492 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

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agency@rentalcover.com

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RentalCover.com 1 star review on 6th May 2025

Ehsan Alfsiawashi

RentalCover.com 5 star review on 26th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have used quite often. I had a soft collision last summer and was charged by the rental company 900 euros excess. I had no problem to claim the money back from Rentalcover. In my experience is easy and fast to contract online, cheap and reliable.”

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Posted 5 years ago

“a reasonable fee, hassle-free claiming process. Small scratches had been made on the alloy wheel of the rented car, rental company invoiced me more than 200 Euros (wonder if the really repairs it, or only collecting the money). First i had to pay it to the rental company, but afterwards, RentalCover paid it to me (this is the official way of working). The money was on my bank account in 2 days.”

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Posted 5 years ago

“With my tight schedule. I provide only the statement that shows that I had paid for the car repair and RentalCover followed up perfectly with other missing papers”

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Posted 5 years ago

“I bought insurance for a car rental in May and was told it would be accepted by the rental company. It was not. I had to purchase insurance from Budget when I picked up the car. I have submitted a request for refund from RentalCover.com and followed up twice with no response. They do not have a telephone number on their web site and email address is my only way to contact them. I will NEVER do business with them again.”

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Posted 5 years ago

“I got highly qualified assistance without delay and unnecessary boring and time-consuming procedures. The personnel was very friendly and polite.”

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Posted 5 years ago

“Excellent service, timely compliance. I will surely hire RentalCover services again”

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Posted 5 years ago

“I never usually leave negative comments for products or services but I feel that it is appropriate in this case. Please be aware that if you plan to use RentalCover for insurance then you are taking a risk as their internal claims process is extremely disorganised. They recently ambushed me with a £400 bill relating to a non-fault claim I had understood to be settled. They somehow managed to allow the rental car franchise to reimburse me for damages (without my knowledge) as well reimbursing me themselves. This wouldn’t have been a problem if they told me at the time, but instead they waited 2 years before acting. So it seems that even though I purchased insurance to avoid incurring an unexpected bill, RentalCover’s incompetence actually guaranteed that I got one. My advice is save yourself some hassle and don’t use them.”

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Posted 6 years ago

Dear Chris, Thank you for your recent communication in respect of the communication you recently had with RentalCover.com. We understand that you are dissatisfied with our recent request and you believe that we should have made this request at a sooner point. As we are independent of the suppliers which provide the rental vehicles, we are not privy to correspondence or information transfer between the customer and the rental companies themselves, which does make it difficult to predict at which point refunds or charges have been made. We appreciate that this request may have come to you as a shock, but one of the Claims Managers will be in touch shortly to explain this in more detail for you. Best regards RentalCover.com

Posted 5 years ago

“This insurance company sneakily added in their coverage when I booked a car from a rental website that is was linked to. When I noticed the charges, I immediately requested a refund which till now have yet to receive any money back.”

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Posted 6 years ago

Hi there, At RentalCover.com we work with a number of car rental partners who sell our policies when you book from their site. They offer it so you can decide whether you want to take Full Protection for your rented vehicle or not. Please contact your rental partner directly for support. We are not able to cancel any policies purchased via a partner’s website, unfortunately. Many thanks. The Team at RentalCover.com

Posted 6 years ago

“It was easy to contract. And most important, I had a little problem with the car company, but I got the reimbursement from Rental, just like agreed on the ensurance.”

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Posted 6 years ago

“Clear and short rules, prices lower than from rental car provider, almost 100% human-free interaction (both for paying for insurance and getting refund for insurance accident)”

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Posted 6 years ago

“I had an accident in Portugal, RentalCover.com refund me less than one week after my accident.i am delighted with the service it was rapide efficient et very easy as a procedure I would recommend to everybody and I will use RentalCover.com for my next car rental Thank you”

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Posted 6 years ago

“Had a small claim for our rental van while in Italy. Turned all required documentation and was quickly refunded the amount that the rental company charged my credit card. No questions, no fuss, just the way I like it and expected”

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Posted 6 years ago

“I bought rental car insurance through RentalCover.com, as it they were linked via Booking.com, where I rented my rental vehicle from for a trip to Sicily 3 weeks ago. However, upon picking up my rental car at the airport, I was coldly told by the rental car company clerk that RentalCover.com's policy would not be insuring my vehicle, and that any damages or theft sustained by the rental car would need to be paid for through my own pocket. This was not made clear by RentalCover.com prior to my arrival in Sicily. The fact that the rental car company in question - Europcar - didn't acknowledge a working relationship with RentalCover.com, despite the latter claiming online to provide requisite insurance coverage for their vehicles, is unacceptable to consumers, let alone potentially illegal. I have asked for RentalCover.com to reimburse my credit card account completely for all costs sustained in taking out their false car rental insurance coverage policy, yet they refused said reimbursement request, claiming yet again that I was indeed covered by their insurance plan during said rental period. RentalCover.com thus engages in false advertising, as stating upfront that rental car companies would not be abiding by their claimed coverage plans … would apparently affect RentalCover.com's soliciting and marketing efforts online.”

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Posted 6 years ago

Hi Ian, Thanks for submitting your review. We always want to improve our service so your feedback is invaluable. There's seveeral things that you've raised, so hopefully the following helps shine some light. Firstly, we do not work with the rental companies. As outlined in our Rental Guides (https://www.rentalcover.com/car-rental-insurance) and all of our emails, RentalCover.com is an independent alternative to the rental companies. We do not work with them - Europcar etc often tell the customers incorrect information so that they cancel our policy and instead pay twice as much for their waivers. Please contact Booking.com - we allow all our partners to give refunds after collection for this exact reason. We hope this helps resolve the issue for you and we hope that you continue to use us when you next book a car rental. Regards The team at RentalCover.com

Posted 6 years ago

“Customer beware! If you have a claim, you (the customer)will be fronting all repair costs. Then you get to go through the painstaking process of gathering the required documentation and dealing with the rental car agency on your own. Good luck, you're going to need it!”

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Posted 6 years ago

Hello Darren, Thank you for your feedback. We've had a quick look to your claim which was submitted online on 21/Apr/2019 further to your rental completed on 3/Apr/2019. After our Claims Team reviewed your submission, they sent you the 1st email asking for the missing document in order to finalise your claim assessment on 23/Apr/2019. 2nd email for the same sent on 25/Apr/2019. Your acknowledgement also received on the same day that you're seeking the required document with your rental company. Your email with the extra document was received today 10/May/2019 about 6 hours ago. As our insurance work in Paid and Claim basis, customers have to provide the required documentation in order for the claim being assessed smoothly. Customers do have the right to request all these with their rental company as they are directly dealing with the rental company. But in contrast, very often when we request with the rental company on customer behalf will be rejected due to customer data privacy. Thank you again for your feedback and our claims team will get back to regarding your claim accordingly, thanks. Regards, The RentalCover.com Team

Posted 6 years ago

“I got full coverage when I was in japan They are so kind and helpful I wanna use this next time, and If you are korean, use this company, when you visit any country!”

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Posted 6 years ago

“I got full coverage with RentalCover for my car rental in South Africa. Once we were home we received an invoice from Avis for scratches on one of the tires.The amount had already been deducted from my credit card. I immediately got in touch with RentalCover who were prompt, efficient and easy to deal. They made each step of the claim simple and uncomplicated to follow and the refund was in my bank within a week. Its so refreshing to find a company in this field who stand by what they say. I will definitely use them in any of my future car rentals and will happily recommend them to family and friends.”

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Posted 6 years ago

“We used Rental Cover to provide our insurance on a 17-day car rental in Sicily in February 2019. We did sustain minor damage during the rental, but our claim was handled quickly and efficiently, once the appropriate online documentation was supplied to them. We received our payment within the promised 3-day window, and we were very pleased with the efficiency and timeliness with which our claim was handled.”

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Posted 6 years ago

“Ich hatte einen Reifenschaden in Südafrika. Ich habe den Wagen danach ausgetauscht und erhielt ein neues Fahrzeug. Für den Schaden wurden mir CHF 230.- zusätzlich belastet, welcher mir vollumfänglich von Rentalcover zurück erstattet wurde. Wichtig ist, dass man im Besitz aller Belege ist...”

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Posted 6 years ago

“Hi everybody, soy residente chileno, tuve un accidente leve con un auto de alquiler en Sudáfrica, la compañía de alquiler Bidvest me cobró un platal por eso sin avisarme (400 euros), y les costó mucho darme los papeles que lo justifique además...pero gracias a la full cobertura que había contratado en Rental Cover la historia no terminó mal, porque en 1 semana de gestión ellos fueron capaces de reembolsarme 350 euros (casi todo). Fue fácil entregarles los papeles, siempre fueron buenos comunicadores, y además fueron rápidos. En suma, la cobertura de Rental Cover me costó 100 dolares y me dio 400, o sea, parece ser una compañía muy responsable y eficiente y se lo agradezco!”

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Posted 6 years ago

“Very efficient and easy to notify an issue. All that in spite to the very big chaos with the languages. Since I book from a German page and later book the car in Spanish they wrote me one time in German, another time in English or Spanish...anyway, I`ll use it again.”

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Posted 6 years ago

RentalCover.com is rated 3.8 based on 492 reviews