RentalCover.com Reviews

Name: RentalCover.com
Rating: 3.78

3.8 Rating 500 Reviews

71 %

of reviewers recommend RentalCover.com

Company Reviews

Questions

Metrics

3.8

Based on 500 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

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agency@rentalcover.com

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RentalCover.com 1 star review on 7th September 2025

Reed Craig

RentalCover.com 1 star review on 6th May 2025

Ehsan Alfsiawashi

RentalCover.com 5 star review on 26th October 2024

JOCELYN HENDRICK

RentalCover.com 5 star review on 20th October 2024

Anastacia Camila

RentalCover.com 5 star review on 30th April 2024

ABHISHEK GHOSH

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought rental car insurance through RentalCover.com, as it they were linked via Booking.com, where I rented my rental vehicle from for a trip to Sicily 3 weeks ago. However, upon picking up my rental car at the airport, I was coldly told by the rental car company clerk that RentalCover.com's policy would not be insuring my vehicle, and that any damages or theft sustained by the rental car would need to be paid for through my own pocket. This was not made clear by RentalCover.com prior to my arrival in Sicily. The fact that the rental car company in question - Europcar - didn't acknowledge a working relationship with RentalCover.com, despite the latter claiming online to provide requisite insurance coverage for their vehicles, is unacceptable to consumers, let alone potentially illegal. I have asked for RentalCover.com to reimburse my credit card account completely for all costs sustained in taking out their false car rental insurance coverage policy, yet they refused said reimbursement request, claiming yet again that I was indeed covered by their insurance plan during said rental period. RentalCover.com thus engages in false advertising, as stating upfront that rental car companies would not be abiding by their claimed coverage plans … would apparently affect RentalCover.com's soliciting and marketing efforts online.”

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Posted 6 years ago

Hi Ian, Thanks for submitting your review. We always want to improve our service so your feedback is invaluable. There's seveeral things that you've raised, so hopefully the following helps shine some light. Firstly, we do not work with the rental companies. As outlined in our Rental Guides (https://www.rentalcover.com/car-rental-insurance) and all of our emails, RentalCover.com is an independent alternative to the rental companies. We do not work with them - Europcar etc often tell the customers incorrect information so that they cancel our policy and instead pay twice as much for their waivers. Please contact Booking.com - we allow all our partners to give refunds after collection for this exact reason. We hope this helps resolve the issue for you and we hope that you continue to use us when you next book a car rental. Regards The team at RentalCover.com

Posted 6 years ago

“Customer beware! If you have a claim, you (the customer)will be fronting all repair costs. Then you get to go through the painstaking process of gathering the required documentation and dealing with the rental car agency on your own. Good luck, you're going to need it!”

Helpful Report

Posted 6 years ago

Hello Darren, Thank you for your feedback. We've had a quick look to your claim which was submitted online on 21/Apr/2019 further to your rental completed on 3/Apr/2019. After our Claims Team reviewed your submission, they sent you the 1st email asking for the missing document in order to finalise your claim assessment on 23/Apr/2019. 2nd email for the same sent on 25/Apr/2019. Your acknowledgement also received on the same day that you're seeking the required document with your rental company. Your email with the extra document was received today 10/May/2019 about 6 hours ago. As our insurance work in Paid and Claim basis, customers have to provide the required documentation in order for the claim being assessed smoothly. Customers do have the right to request all these with their rental company as they are directly dealing with the rental company. But in contrast, very often when we request with the rental company on customer behalf will be rejected due to customer data privacy. Thank you again for your feedback and our claims team will get back to regarding your claim accordingly, thanks. Regards, The RentalCover.com Team

Posted 6 years ago

“I got full coverage when I was in japan They are so kind and helpful I wanna use this next time, and If you are korean, use this company, when you visit any country!”

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Posted 6 years ago

“I got full coverage with RentalCover for my car rental in South Africa. Once we were home we received an invoice from Avis for scratches on one of the tires.The amount had already been deducted from my credit card. I immediately got in touch with RentalCover who were prompt, efficient and easy to deal. They made each step of the claim simple and uncomplicated to follow and the refund was in my bank within a week. Its so refreshing to find a company in this field who stand by what they say. I will definitely use them in any of my future car rentals and will happily recommend them to family and friends.”

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Posted 6 years ago

“We used Rental Cover to provide our insurance on a 17-day car rental in Sicily in February 2019. We did sustain minor damage during the rental, but our claim was handled quickly and efficiently, once the appropriate online documentation was supplied to them. We received our payment within the promised 3-day window, and we were very pleased with the efficiency and timeliness with which our claim was handled.”

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Posted 6 years ago

“Ich hatte einen Reifenschaden in Südafrika. Ich habe den Wagen danach ausgetauscht und erhielt ein neues Fahrzeug. Für den Schaden wurden mir CHF 230.- zusätzlich belastet, welcher mir vollumfänglich von Rentalcover zurück erstattet wurde. Wichtig ist, dass man im Besitz aller Belege ist...”

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Posted 6 years ago

“Hi everybody, soy residente chileno, tuve un accidente leve con un auto de alquiler en Sudáfrica, la compañía de alquiler Bidvest me cobró un platal por eso sin avisarme (400 euros), y les costó mucho darme los papeles que lo justifique además...pero gracias a la full cobertura que había contratado en Rental Cover la historia no terminó mal, porque en 1 semana de gestión ellos fueron capaces de reembolsarme 350 euros (casi todo). Fue fácil entregarles los papeles, siempre fueron buenos comunicadores, y además fueron rápidos. En suma, la cobertura de Rental Cover me costó 100 dolares y me dio 400, o sea, parece ser una compañía muy responsable y eficiente y se lo agradezco!”

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Posted 6 years ago

“Very efficient and easy to notify an issue. All that in spite to the very big chaos with the languages. Since I book from a German page and later book the car in Spanish they wrote me one time in German, another time in English or Spanish...anyway, I`ll use it again.”

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Posted 6 years ago

“Was affordable and once received all the required papers, the payout was fast. Would definately use again.”

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Posted 6 years ago

“Very happy with the cost and cover provided by Rental Cover. When the need arose for me to make a claim it was dealt with quickly and professionally. Will use them the next time and recommend others to do likewise.”

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Posted 6 years ago

“Excellent services: .all information and actions provided on reasonable time.”

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Posted 6 years ago

“It was a nice experience: good communication, quick reaction, full cover. I felt myself supported and protected. Thank you”

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Posted 6 years ago

“Paid fully without any questions. Totally recommend!”

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Posted 6 years ago

Hello Anton! Thanks a lot for your kind words in regards to our service provided, it is very appreciated! We hope to see you soon at RentalCover.com for your future car rentals!

Posted 6 years ago

“Excellent service and very quick settlement of claim once required documents are submitted. I ve used them for several times a year.Their premiums are reasonable often give discount.Too pleased to recommen them.”

Helpful Report

Posted 7 years ago

Dear Veena, We're very pleased to see that you are satisfied with our service and with the way your claim was handled. Indeed, our aim is to make sure that anyone can afford to get coverage for their rentals at a reasonable price, therefore our insurances are on average 50% than the rental company's own insurance. We hope to see you soon on RentalCover.com for your future rentals! The RentalCover.com Team

Posted 7 years ago

“was so sad for making an accident in Taiwan, on top of that it was quite a sum of money, but Rentealcover makes it so easy to Claim and the claimed amount was Transfer to my account in less than 2 weeks. I would strongly recommend a full cover of insurance with rentalcover when renting a car”

Helpful Report

Posted 7 years ago

Hi Lim! Thank you for leaving a review for our company. Whilst we are sorry to hear that your damaged didn't run as smoothly as planned, we are happy to know that you managed to recover the costs for the damage to your vehicle. Thank you for recommending our company and products, see you soon on RentalCover.com!

Posted 7 years ago

“I damaged a rented car, it was terrible for me. Rentalcover.com helped me and returned costs of repare, thank Melissa for help. Also I want to give thanks Anatoly from Rentalcars.com, he helped obtain all needed documents from rental company and solve my claim. I recommend Rentalcover.com, it is real full protection.”

Helpful Report

Posted 7 years ago

Dear Ivan, thank you for taking the time to leave your feedback on our company and our claim procedure. We will make sure that your comment are passed on to our claims agents. Indeed, in order for the claim payments to be made, we need to ensure that the appropriate documentation is supplied to verify the claims made. From time to time we will encounter rental companies that are more difficult to deal with, hence we will seek the help of your booking agent. Once again, thank you for choosing RentalCover.com and see you soon for your next rentals!

Posted 7 years ago

“Purchased a policy via carrentals.com and it worked fine. No claim thankfully!”

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Posted 7 years ago

Hi Craig, Thank you for your 5-star review! We're happy to hear that you found our user-experience efficient and that you did not have to use our insurance during your rental. We protect our customers from over-inflated repair bills from rental car companies, of course we all wish not to have to make an insurance claim - although we currently process claims within only 3 business days! Again, thank you for choosing RentalCover.com and see you soon for your future car rentals! The RentalCover.com Team

Posted 7 years ago

“I got scammed by this company or someone pretending to be this company. They infiltrated my rental request on rentalcars.com and offered me CHEAP CHEAP CHEAP (yeah, right) insurance. I declined but received a thank you for purchasing VERY EXPENSIVE rental insurance. I immediately wrote to tell them I hadn't bought it nor did I want it and got and auto-response that they'd get back to me within 24 hours (never did). After returning the car, I got a texta nd an email from my credit card company asking whether I had just charged 155 CHF on my card at some garage. I had not and Citibank declined the charge but I was still left with a disputed charge for 49CHF for the unwanted insurance. That dispute was resolved in my favor by Citibank. However, upon hearing of our problem, the rental car agent warned us that we would start getting LOTS of nuisance calls. Indeed, I stared getting one call after another marked "Scam likely." I had to close my credit card while still abroad and get T-Mobile to block all scam calls. When I got home, I learned of a friend who had had the EXACT experience. BEWARE if you are transferred from rentalcars.com to rentalcover.com and keep a close eye on your credit card charges.”

Helpful Report

Posted 7 years ago

Hi there, I'm the founder of RentalCover.com and we take security very seriously so the team has asked me to reach out to you. Firstly I'm sorry to hear that your experience did not meet expectations. It's difficult to determine exactly what went wrong but if you reply to your RentalCover.com confirmation email we'll be able to assess. There's quite a few things that I'd like to address regarding your review, hopefully the following is helpful... 1. Regarding this statement: "I declined but received a thank you for purchasing VERY EXPENSIVE rental insurance." - I am not sure exactly how you interacted with the site, but it seems like you purchased a policy that you may not have wanted. These things happen online, in fact ast week I purchased 4 chairs on a website when I only wanted 1! You are able to get a refund at any time by replying to either the car confirmation email, or to our confirmation email. 2. Regarding your statement that "someone pretending to be this company... infiltrated my rental request on rentalcars.com"... - Rentalcars.com are the largest car rental site globally and they have been a partner of ours for many years. They have a thousand staff and are part of Booking.com which is one of the largest ecommerce sites globally. I mention this because we are their trusted partner and they have integrated our insurance policies on their site. They have done this so that their customers can access insurance policies that are approximately 50% cheaper than the waivers offered by the rental companies, and because the policies provide better coverage with no hidden exclusions. You may be aware that our mission is to bring transparency to car rental insurance - we do this because there are millions of customers who have had questionable charges levied against them by rental companies (there are plenty of review sites to look at!). 3. Regarding this statement: "I immediately wrote to tell them I hadn't bought it nor did I want it and got and auto-response that they'd get back to me within 24 hours (never did)." - While we have no email that fits your description, it is possible that you emailed Rentalcars.com. Their support is usually excellent, but if you had no response I am sure they would reply if you sent them a follow up. They are able to issue immediate refunds for situations like yours. 4. Regarding your statement that: "After returning the car, I got a texta nd an email from my credit card company asking whether I had just charged 155 CHF on my card at some garage. I had not and Citibank declined the charge". - We are not associated with any garage, and neither is Rentalcars.com. The transaction seems unrelated to the rental car and it has no connection with the insurance that you purchased. 5. Regarding your statement: "I was still left with a disputed charge for 49CHF for the unwanted insurance. That dispute was resolved in my favor by Citibank." - It seems like you have processed a chargeback. As mentioned above, an email to us would have led to the same result. 6. Regarding your statement: "upon hearing of our problem, the rental car agent warned us that we would start getting LOTS of nuisance calls. Indeed, I stared getting one call after another marked "Scam likely." I had to close my credit card while still abroad and get T-Mobile to block all scam calls." - We do not make any outbound phone calls and from my understanding nor do Rentalcars.com. I am unaware of any reason why either of us would have reason to call you. Can I ask a favour and get you to reply privately with a screenshot of the calls/texts in question? Also let us know your email and reference number as our security team may wish to talk with you as part of their investigation.

Posted 7 years ago

Hi again, Thanks for sending through your reference number. We've cancelled your pokicy and issued a refund. Our security team has looked into the situation and we have not seen any issues. The card was provided at the time, via Rentalcars.com, it was transacted by you. We're sorry that you weren't able to see that you had added our insurance to the car booking, this is obviously not our intention. If you can provide more information regarding the calls that you mentioned that would be useful, we'll take a look into it. Thanks

Posted 7 years ago

“Efficient claim submission web page; Quick & efficient claim processing; Efficient refund guidance & quick refund process. An EU level car rental insurance company.”

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Posted 7 years ago

Hi Hanoch, Thank you for leaving your feedback on our products and claim process. It's nice to know that your claim was settled quickly and that you were reimbursed for the damages to your car, we will definitely pass your comments on to our claims department. Thank you again, and see you soon on RentalCover.com! The RentalCover.com Team

Posted 7 years ago

“Hi everybody, please do not trust this layer company. They are doing their best to decline claim. Once they paid my claim hardly but I thought that this is good company and bought 4 insurance packages from them for my upcoming rentals. But just yesterday they declined me and I will copy their email below. They always can answer you like that and they do not need explain the reason to anybody. In the claim process one of their employee told me that my rental agreement is not accaptable for them. I can show that remtal agreement to everybody whom it is interesting. It is standard agreement of local rental company. I cancelled all my existing insurances which bought from them previously and have not get their cancellation confirmatons already 2 days. So be carefully with them nd always know that they can decline your claim without any reason, just they want and that's it.”

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Posted 7 years ago

Hi Tigran, We appreciate customers sharing their experience with us. As mentioned in our different emails, RentalCover.com does not accept documents leading to fraudulent claims. Our Compliance Manager gave you all the details of the reasons why it has been stated as a fraudulent claim after a deep investigation. The fact of having 2 claims on a row is not the reason for the decision. Please refer to our emails. May you have any other question, please get in contact with us by email. Thanks. The Team at RentalCover.com

Posted 7 years ago

RentalCover.com is rated 3.8 based on 500 reviews