RentalCover.com Reviews

Name: RentalCover.com
Rating: 3.82

3.8 Rating 492 Reviews

72 %

of reviewers recommend RentalCover.com

Company Reviews

Questions

Metrics

3.8

Based on 492 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

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agency@rentalcover.com

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RentalCover.com 1 star review on 6th May 2025

Ehsan Alfsiawashi

RentalCover.com 5 star review on 26th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Please stay away as its not replacement for full insurance that you would normally get from rental companies. If you have damage, you will spend weeks sending documents and providing proof for your claim. If you are lucky to get any claim paid out, it will take weeks.”

Helpful Report

Posted 5 years ago

“I had a very Minor fender bender in Japan (broken/scraped mirror) for those of you who have driven in Japan you know how strict they can be. I did as required by law and filed a police report. Went to the police station and picked up a copy of my police report. When I contacted Rental cover.com they immediately gave me a claim number and told me to contact them when I got back into the states I filed all the paperwork as requested and within a day and a half I had claim approval in less than three days I have been Reimbursed electronically on my claim very impressed at the speediness and professionalism of this company I will be using them again thank you guys for a smooth and easy transaction.”

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Posted 5 years ago

“The insurance was easy to apply for and much cheaper than the car rental company's insurance. Instructions for the claiming process was clear and the upload of the required documents straight forward. The claim was settled immediately and reflected in my bank account within one day. Thank you for taking the pain out of this unpleasant experience.”

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Posted 5 years ago

“It was a pleasure dealing with a company that stands by their written policies. No hassles or endless questions. Quick response and easy steps to follow for getting your claim settled in a fair and friendly manor. Thanks again.”

Helpful Report

Posted 5 years ago

“I bought the insurance cover($110) when I booked a car from Rental cover. I came to know the insurance of supplier($43) was far cheaper than what rental cover has charged me. If I buy insurance from a supplier, I do not have to pay the excess($4200). However, after having an accident, I had to pay the excess as I did not buy insurance from a supplier and it was 4200 NZD. When I submitted a claim, it's been more than 2 weeks and the rental cover is saying they need to get the refund from the supplier, only then they can give me my money back. I am literally begging for my own money from them.”

Helpful Report

Posted 5 years ago

Dear Mayur, Thank you for your recent feedback in relation to your claim with RentalCover.com. We are sorry to hear that your claims process has not been as smooth as possible, but rest assure, your claim has been escalated to our Claims Manager for review. The Claims Manager will now be investigating this matter thoroughly for you and be in touch shortly. We hope this is a suitable outcome for you and if you have any questions, please do not hesitate to contact the Claims Team directly. Thank you! RentalCover.com

Posted 5 years ago

“I had a minor accident while renting a car in Australia. Although the rental car company was not helpful in providing the necessary documents to allow my claim to be processed by RentalCover.com as a third party insurer, my claim was processed and paid in super-quick time with a minimum of fuss and aggravation. Kudos to Melissa and Matilda and the team at RentalCover.com. Jerry”

Helpful Report

Posted 5 years ago

“Great product. Fast returns and refunde and service professional. I had a small car accident in France, February 2020. I’d send the requireds information and documents and asap I was assisted. I recommend you.”

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Posted 5 years ago

“This car insurance not accepted in Haultulco Mexico. Just a big scam.”

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Posted 5 years ago

“They are a true scam. I bought full coverage with them for a rental car in Portugal, as a consequence I did not pay for zero deductible at the car rental company desk. Unfortunately I had an accident with the vehicle, which led me to pay the full deductible of €1500. I Immediately contacted RentalCover for reimbursement of this value. After they asked for all the documents about the rental and the accident including the receipt of the deductible I paid, they then said they could not reimburse me without seeing the invoice for the repairs done to the vehicle! Of course I didn't have that invoice! this is internal business of the rental car company. In summary, if you buy insurance from rentalcover, you are throwing your money away. To me they are frauding customers.”

Helpful Report

Posted 5 years ago

“I am 30 days past my claim, already paid to the car agency for the car damage and sent invoice, bank transfer and all the documents i had to RentalCover. RentalCover keep asking for additional documents and will not discuss directly with the car rental agency. I am stuck between two companies and i doubt i will ever see the car repair charge refunded by RentalCover. Bottom line - i recommend to pay the additional 50$ for the car rental agency and do the insurance there. The money saving via RentalCover doesn't worth the cost in health.”

Helpful Report

Posted 5 years ago

“they are a scam ! Try canceling for the refund they promise. Their site won't even take the reference # I was issued. Nor will they email you with instructions to overide the reference # as they say they will. Their phone line is always busy so don't even try calling them. I just lost$109 to them. I hope they rot in Hell !”

Helpful Report

Posted 5 years ago

“I hired a car with Budget and they claimed Euro 100. back several weeks after the car was returned. I had taken full cover from Rental. Rental paid the Euro 100 back immediately after I put in the claim. 5 Star service.”

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Posted 5 years ago

“Did not rent the car because car rental agency was seriously understaffed and not able to timely process car rentals. But could not get a refund from Rentalcover. I do NOT recommend using this company.”

Helpful Report

Posted 5 years ago

“Прекрасный сервис, очень удобно консультироваться со специалистами по телефону, жаль, что эта услуга доступна только в рабочее время. Очень быстро и без проблем получил возмещение по своей страховке у РенталКар.”

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Posted 5 years ago

“Highly recommended for car insurance”

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Posted 5 years ago

“they simply did what they promised !”

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Posted 5 years ago

“My experience was nothing but positive. Their communication and advice was excellent, as was the ease and speedy settlement of my claim.”

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Posted 5 years ago

“Quick & easy to navigate and make payment.”

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Posted 5 years ago

“Good evening I hired a vehicle in December 2019 in Port Elizabeth, on my way back to returning vehicle windscreen was damaged by a stone. Rental Cover fortunately covered the entire cost. I would recommend to take RentalCover.Com. Stress free.”

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Posted 5 years ago

“Easy & quick refund process! Thanks a lot!”

Helpful Report

Posted 5 years ago

RentalCover.com is rated 3.8 based on 492 reviews