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RentalCover.com Reviews

3.7 Rating 510 Reviews
70 %
of reviewers recommend RentalCover.com
3.7
Based on 510 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Customer Service
Communication Channels
Email, Telephone
Queries Resolved In
Over A Week
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Email:

agency@rentalcover.com

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RentalCover.com 1 star review on 4th December 2025
Greg
RentalCover.com 1 star review on 4th December 2025
Greg
RentalCover.com 1 star review on 20th September 2025
Jerry Hobbs
RentalCover.com 1 star review on 7th September 2025
Reed Craig
RentalCover.com 1 star review on 6th May 2025
Ehsan Alfsiawashi
RentalCover.com 1 star review on 6th May 2025
Ehsan Alfsiawashi
RentalCover.com 1 star review on 6th May 2025
Ehsan Alfsiawashi
4
Anonymous
Anonymous  // 01/01/2019
I bought rental car insurance through RentalCover.com, as it they were linked via Booking.com, where I rented my rental vehicle from for a trip to Sicily 3 weeks ago. However, upon picking up my rental car at the airport, I was coldly told by the rental car company clerk that RentalCover.com's policy would not be insuring my vehicle, and that any damages or theft sustained by the rental car would need to be paid for through my own pocket. This was not made clear by RentalCover.com prior to my arrival in Sicily. The fact that the rental car company in question - Europcar - didn't acknowledge a working relationship with RentalCover.com, despite the latter claiming online to provide requisite insurance coverage for their vehicles, is unacceptable to consumers, let alone potentially illegal. I have asked for RentalCover.com to reimburse my credit card account completely for all costs sustained in taking out their false car rental insurance coverage policy, yet they refused said reimbursement request, claiming yet again that I was indeed covered by their insurance plan during said rental period. RentalCover.com thus engages in false advertising, as stating upfront that rental car companies would not be abiding by their claimed coverage plans … would apparently affect RentalCover.com's soliciting and marketing efforts online.
Helpful Report
Posted 7 years ago
Hi Ian, Thanks for submitting your review. We always want to improve our service so your feedback is invaluable. There's seveeral things that you've raised, so hopefully the following helps shine some light. Firstly, we do not work with the rental companies. As outlined in our Rental Guides (https://www.rentalcover.com/car-rental-insurance) and all of our emails, RentalCover.com is an independent alternative to the rental companies. We do not work with them - Europcar etc often tell the customers incorrect information so that they cancel our policy and instead pay twice as much for their waivers. Please contact Booking.com - we allow all our partners to give refunds after collection for this exact reason. We hope this helps resolve the issue for you and we hope that you continue to use us when you next book a car rental. Regards The team at RentalCover.com
Posted 6 years ago
Customer beware! If you have a claim, you (the customer)will be fronting all repair costs. Then you get to go through the painstaking process of gathering the required documentation and dealing with the rental car agency on your own. Good luck, you're going to need it!
Helpful Report
Posted 7 years ago
Hello Darren, Thank you for your feedback. We've had a quick look to your claim which was submitted online on 21/Apr/2019 further to your rental completed on 3/Apr/2019. After our Claims Team reviewed your submission, they sent you the 1st email asking for the missing document in order to finalise your claim assessment on 23/Apr/2019. 2nd email for the same sent on 25/Apr/2019. Your acknowledgement also received on the same day that you're seeking the required document with your rental company. Your email with the extra document was received today 10/May/2019 about 6 hours ago. As our insurance work in Paid and Claim basis, customers have to provide the required documentation in order for the claim being assessed smoothly. Customers do have the right to request all these with their rental company as they are directly dealing with the rental company. But in contrast, very often when we request with the rental company on customer behalf will be rejected due to customer data privacy. Thank you again for your feedback and our claims team will get back to regarding your claim accordingly, thanks. Regards, The RentalCover.com Team
Posted 7 years ago
Hi everybody, please do not trust this layer company. They are doing their best to decline claim. Once they paid my claim hardly but I thought that this is good company and bought 4 insurance packages from them for my upcoming rentals. But just yesterday they declined me and I will copy their email below. They always can answer you like that and they do not need explain the reason to anybody. In the claim process one of their employee told me that my rental agreement is not accaptable for them. I can show that remtal agreement to everybody whom it is interesting. It is standard agreement of local rental company. I cancelled all my existing insurances which bought from them previously and have not get their cancellation confirmatons already 2 days. So be carefully with them nd always know that they can decline your claim without any reason, just they want and that's it.
Helpful Report
Posted 8 years ago
Hi Tigran, We appreciate customers sharing their experience with us. As mentioned in our different emails, RentalCover.com does not accept documents leading to fraudulent claims. Our Compliance Manager gave you all the details of the reasons why it has been stated as a fraudulent claim after a deep investigation. The fact of having 2 claims on a row is not the reason for the decision. Please refer to our emails. May you have any other question, please get in contact with us by email. Thanks. The Team at RentalCover.com
Posted 8 years ago
RentalCover.com is rated 3.7 based on 510 reviews