RentalCover.com Reviews

Name: RentalCover.com
Rating: 3.82

3.8 Rating 492 Reviews

72 %

of reviewers recommend RentalCover.com

Company Reviews

Questions

Metrics

3.8

Based on 492 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week

Visit Website

Email:

agency@rentalcover.com

Write Your review

Tell us how RentalCover.com made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

RentalCover.com 1 star review on 19th July 2025

Willams

RentalCover.com 1 star review on 6th May 2025

Ehsan Alfsiawashi

RentalCover.com 5 star review on 26th October 2024

JOCELYN HENDRICK

RentalCover.com 5 star review on 20th October 2024

Anastacia Camila

RentalCover.com 5 star review on 30th April 2024

ABHISHEK GHOSH

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took out a policy in August 2019 to cover a vehicle rental as I was concerned about the number of exemptions in the hire company's rental agreement. I felt reassured that rentalcover.com's policy had very few exemptions. Unfortunately we were involved in life-threatening accident which led to the car being written off. Rentalcover.com's policy covered us up to $100,000 so we were initially relieved we had purchased additional insurance and their policy clearly covered our claim. This relief was short-lived. Rentalcover's communication was absolutely appalling. They took weeks to reply to emails. There was no contact number and they refused to provide one. They refused to speak directly with the hire company regarding the claim. They showed zero compassion or empathy. After 4 months they refused to pay the claim then proceeded to ignore us when the hire company started pursuing legal action against us. They essentially left us to fend for ourselves against the hire company because this wasn't a simple $500 excess claim. I eventually complained to the Australian Financial Complaints Authority (AFCA) who agreed that Rentalcover.com were responsible in full for the claim and also awarded us $2000 in non-financial losses. Even then it took over a month and multiple threats from the rental companies lawyers for them to pay even though they are bound by AFCA's determination to settle the claim. Do not trust this business, please use a reputable insurer!”

Helpful Report

Posted 4 years ago

“This Insurance cover is a scam. I paid 65€ for a coverage that the rental car company was not agreed with. At the rental desk, they were not agreed with that insurance and I had the choice to take no insurance or a full insurance for 120€. I lost my money here - I highly not recommend that insurance coverage company - you paid for nothing. Brice from Belgium - 29/07/2020”

Helpful Report

Posted 4 years ago

“Their web page won't allow me to file a claim and all the phone numbers are automated and will not connect to a real support person.”

Helpful Report

Posted 4 years ago

Dear customer, Thank you for your review on RentalCover.com and sorry to hear that you are not satisfied with our service. We've changed support strategies and we no longer have phone-based support, we're focusing on supporting our customers via Online Chats and Emails with 40+ languages. Customers can chat with us after creating a quote by clicking the Chat button on the bottom right of the policy quotation page or reply to any of our messages. Please be informed that a customer has to sign-in to his or her account in order access to the policy and file the online claim. Please kindly provide your policy INS reference number (XXXX-XXXX-INS) or the email address used for the purchase, so that we can assist further. Many thanks, The Team at RentalCover.com

Posted 4 years ago

“I bought an insurance for a mobile home I rented and had an accident. Now I am trying to make a claim to Rentalcover but for some strange reason I cannot log in. The web site says that my email is invalid. That email address is the same as on the invoice from the company and insurance certificate, which were by the way both sent to that particular email address. Since the login is not working I have almost no way of contacting the company. No customer support(without logging in). There is a considerable amount at stake and I demand a reply.”

Helpful Report

Posted 5 years ago

“I haven’t received my email confirmation and there is no contact numbers for help anywhere on your site. Please advise.”

Helpful Report

Posted 5 years ago

“I am so devastated by what happened when I booked my rental car online for a week in my hometown of Auckland .. when I completed the booking for a really cheap deal on a car, a window popped up about insurance and I purchased it thinking it was in addition to my deal with the rental company. When I completed the transaction another window popped up explaining it wasn’t part of the car rental company, but was RentalCover.com .. I contacted them by email immediately and requested an immediate refund and they declined me! They said I could have a credit. When I picked up my rental car today I had to buy another insurance policy with the company so as not to incur the $2,500 excess if I had an accident or incurred damage. In case of any incident I would have to pay the excess to the rental car company and then try to claim it from RentalCover.com, but I’m a beneficiary and have no money. I use a credit card but only ever have a few hundred dollars credit available so I can’t take that risk. I am so upset because I can’t afford two insurance policies and I think it’s dreadful of RentalCover.com not to refund me and to use trickery on the website in the first place! They should clearly state who they are but they don’t. I think they are dishonest doing this and they ruined what could have been a good experience. I’m back in Auckland to look after my 2 nieces who both have Downs Syndrome so now I have less credit available to use for them. Sad but I will still make sure my nieces are happy this week.”

Helpful Report

Posted 5 years ago

Dear customer, Thank you very much for your feedback. We are very sorry to hear you are not satisfied with our insurance experience. At RentalCover.com we do our best to support our customers in times of need. We have reviewed your case with our Support team and have sent you a separate email with the approach we had for your case. If you have any further questions, please reply to any of our emails. We will be happy to assist you further. Many thanks, RentalCover.com

Posted 5 years ago

“Submitted claim two weeks ago. Made several phone calls. no one pick up phone. left several messages, so far nothing. Unable to do any updates on a claim so far. Help!!!”

Helpful Report

Posted 5 years ago

“Please stay away as its not replacement for full insurance that you would normally get from rental companies. If you have damage, you will spend weeks sending documents and providing proof for your claim. If you are lucky to get any claim paid out, it will take weeks.”

Helpful Report

Posted 5 years ago

“I bought the insurance cover($110) when I booked a car from Rental cover. I came to know the insurance of supplier($43) was far cheaper than what rental cover has charged me. If I buy insurance from a supplier, I do not have to pay the excess($4200). However, after having an accident, I had to pay the excess as I did not buy insurance from a supplier and it was 4200 NZD. When I submitted a claim, it's been more than 2 weeks and the rental cover is saying they need to get the refund from the supplier, only then they can give me my money back. I am literally begging for my own money from them.”

Helpful Report

Posted 5 years ago

Dear Mayur, Thank you for your recent feedback in relation to your claim with RentalCover.com. We are sorry to hear that your claims process has not been as smooth as possible, but rest assure, your claim has been escalated to our Claims Manager for review. The Claims Manager will now be investigating this matter thoroughly for you and be in touch shortly. We hope this is a suitable outcome for you and if you have any questions, please do not hesitate to contact the Claims Team directly. Thank you! RentalCover.com

Posted 5 years ago

“This car insurance not accepted in Haultulco Mexico. Just a big scam.”

Helpful Report

Posted 5 years ago

“They are a true scam. I bought full coverage with them for a rental car in Portugal, as a consequence I did not pay for zero deductible at the car rental company desk. Unfortunately I had an accident with the vehicle, which led me to pay the full deductible of €1500. I Immediately contacted RentalCover for reimbursement of this value. After they asked for all the documents about the rental and the accident including the receipt of the deductible I paid, they then said they could not reimburse me without seeing the invoice for the repairs done to the vehicle! Of course I didn't have that invoice! this is internal business of the rental car company. In summary, if you buy insurance from rentalcover, you are throwing your money away. To me they are frauding customers.”

Helpful Report

Posted 5 years ago

“I am 30 days past my claim, already paid to the car agency for the car damage and sent invoice, bank transfer and all the documents i had to RentalCover. RentalCover keep asking for additional documents and will not discuss directly with the car rental agency. I am stuck between two companies and i doubt i will ever see the car repair charge refunded by RentalCover. Bottom line - i recommend to pay the additional 50$ for the car rental agency and do the insurance there. The money saving via RentalCover doesn't worth the cost in health.”

Helpful Report

Posted 5 years ago

“they are a scam ! Try canceling for the refund they promise. Their site won't even take the reference # I was issued. Nor will they email you with instructions to overide the reference # as they say they will. Their phone line is always busy so don't even try calling them. I just lost$109 to them. I hope they rot in Hell !”

Helpful Report

Posted 5 years ago

“Did not rent the car because car rental agency was seriously understaffed and not able to timely process car rentals. But could not get a refund from Rentalcover. I do NOT recommend using this company.”

Helpful Report

Posted 5 years ago

“I had original rental car insurance through Sure.com got $29.95 for 2 days. Wanted to extend the rental. Contacted Sure and somehow redirected me to rental cover com. I filled out my info including card number but never clicked submit. Now I have 2 charges for $24 and no way to contact these smucks. Total rip off.”

Helpful Report

Posted 5 years ago

Hi there, Thanks for your review. We are sorry to hear the inconvenience you had. Unfortunately, we do not have any information to helo us locate your policy in our system. If you purchased the policy via one of our partners, the request for a refund needs to be done with them. Instead, if you purchased the policy via rentalcover.com, please email us by replying to the confirmation email you received and we will be able to look at your case. Many thanks! The team at RentalCover.com

Posted 5 years ago

“Unable to complete submission of claim We rented a car in Chile at the end of October and purchased coverage from RentalCover.com - when we returned the car the windshield had a couple of small stone chips which we paid for. I have just attempted to submit the claim online, I gave all the info and attached all the documentation required but when I clicked 'SUBMIT' the box went grey and the message 'YOUR INFORMATION IS BEING SENT PLEASE WAIT' was displayed...I waited...for TWO hours and nothing changed. I tried without success to find a phone number to call and have sent them an e-mail but so far no response. This company is bad.”

Helpful Report

Posted 5 years ago

“SCAMMERS!!! I purchased an insurance coverage from RentalCover.com for our Avis rental this summer and was involved in an accident in Montenegro. The other driver was at fault and I had all the police documents and protocols confirming that the other driver was responsible for the accident. I was (fairly) charged nearly $1400 USD by Avis upon returning the damaged vehicle and launched a claim with RentalCover.com. After collecting all the requested documents which in itself was quite the effort, I then had to wait for weeks for them to make a ruling on my case. After emailing them repeatedly I was told by Melissa (Customer Success Manager) that RentalCover won’t be able to compensate me and that instead I should file a chargeback dispute with my bank against Avis on the grounds that I don’t recognize the damage. I never got any explanation why they won’t fulfill their obligation as an insurance company and reimburse me for the damage charges. I’m attaching a screenshot of Melissa’s reply as reference. In my opinion that’s pure fraud: 1. I’m being told to lie to my bank about damages that I don’t recognize (clearly the car was returned damaged so how can I dispute the damages)?? 2. I have a full insurance coverage from RentalCover.com so they’re responsible for reimbursing me for the damages instead of referring me to the bank Their communication is absolutely dreadful – you have to submit emails and wait for weeks to get a reply. After putting my trust in RentalCover and losing my time and money, I would highly recommend avoiding this company!”

Helpful Report

Posted 5 years ago

Dear Serge, Thank you for your recent feedback in relation to your claim with RentalCover.com. We are sorry to hear that your claims process has not been as smooth as possible, but rest assure, your claim has been escalated to our Claims Manager for review. The Claims Manager will now be investigating this matter thoroughly for you and be in touch shortly. We hope this is a suitable outcome for you and if you have any questions, please do not hesitate to contact the Claims Team directly. Kind regards, RentalCover.com Team

Posted 5 years ago

“DO NOT use Rentalcover.com. It's a scam site to take your money. We bought the insurance thinking we'd be covered, got in a small accident, provided all the necessary paperwork - and they immediately responded saying they couldn't read the paperwork provided. The paperwork was re-uploaded and 3 follow up emails were sent to them. They ignored all of them. Rentalcover.com is a SCAM site. Use them at your own peril.”

Helpful Report

Posted 5 years ago

“Sorry to say this, but this insurance is a waste of your many. During my trip, I had 3cm parking scratch. The rental company charges me 400$ and I open a claim hopping to receive the money-back.What was my surprise when RentalCover refuse it with the excuse that we breach contract with rental company by not going to the local police Cannot believe that for 3cm scratch I should make some police report? For me, this looks like the company looks for a reason not to pay.”

Helpful Report

Posted 5 years ago

“We were in an accident abroad and after RentalCovers reviewed our claim for 6 weeks, it then denied it because we breached our rental agreement by getting in a car accident. Isn't that the entire purpose of insurance? When we asked how that was a breach of the rental agreement, they couldn't come up with an answer so they made up a new reason for denial. They said we "neglected the vehicle" by getting in a car accident. Clearly they are just making up reasons to deny claims. Don't waste your money on this fake insurance policy,”

Helpful Report

Posted 5 years ago

Dear customer, Thank you for your recent communication in respect of your claim. The RentalCover.com team would like to apologise for any inconvenience in the process of your claim. We understand that you have been in touch with our Complaints Team who will be in contact with you as soon as possible. We hope you find this to be in order, and if you have any further questions, please reply to any of our emails. Kind regards, The team at RentalCover.com

Posted 5 years ago

RentalCover.com is rated 3.8 based on 492 reviews