Reverb.com Reviews

Name: Reverb.com
Rating: 1.23

1.2 Rating 394 Reviews

5 %

of reviewers recommend Reverb.com

Company Reviews

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Metrics

1.2

Based on 394 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Reverb.com 1 star review on 29th January 2025

ReverbScrewedMeOutOf500Dollars

Reverb.com 1 star review on 11th November 2024

Harry Richter

Reverb.com 1 star review on 6th September 2024

Alex J

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm DONE with reverb. They have "ZERO" communication. Seller are ripping buyers off left and right, what does Reverb do.... "NOTHING" as long as they are making big money, screw everyone else. Took me for over $1000 with "O" communication! "TOTAL SCAM"”

Helpful Report

Posted 3 years ago

“There is zero human interaction, you simply cannot deal with anything other than a bot. I got $180 for my first sale and I received $127. It’s online days ago and I need to return a small amount to the purchaser, who is not pleased. They suck.”

Helpful Report

Posted 3 years ago

“The 7 day window will ruin you! 7 days to report an issue or you’re screwed! Buying the musician in your family a gift? AVOID REVERB AT ALL COSTS! Say you order some pickups. You better hope your tech can fit you in within 7 days of the delivery date, if not, and your tech finds an issue, well guess what?! You now are the proud owner of a defective product and there’s nothing you can do about it after 7 days. 7 days 7 days 7 days, that’s all they’ll say. If I wanted to hear that I’d just watch The Ring. Thanks reverb! Thanks for wasting my time and money!”

Helpful Report

Posted 3 years ago

“received an email purported from Reverb wanting last 4 digits of my social to receive a 1099 k for 2021. Ha! i didn't sell anything on reverb in 2021. Nice try.”

Helpful Report

Posted 3 years ago

“The agent only attended me by email...He answered me days apart and even told me that he couldn't do anything because he had no authority...I asked to speak to a superior and I'm still waiting...They make the decision they want without speaking and even if you have proof and guarantee they do nothing ... To the point of running out of money and without an article”

Helpful Report

Posted 3 years ago

“They charge sellers fees on top of fees, they payout incredibly slowly, and they do not adhere to their own timelines and commitments. I've sold over 20 items on Reverb and have regretted it each and every time I've done it (slow learner, I know). Not to mention their huge fees ensure that no buyer can get a good deal whilst the seller also feels like they didn't get fair market value. Everyone loses expert reverb who take a huge commission for... I'm not sure why they think they deserve such a huge commission to be honest. At least brick and mortar stores have some sort of overhead to justify their fees. I find it hard to believe that the website costs that much to maintain. Anyways, I've done my last transaction through them. Hopefully this review can help others learn from my mistakes.”

Helpful Report

Posted 3 years ago

“I bought a brand new guitar that had numerous flaws when received from reverb...what a mistake! Do your research then check the BBB site! I gave up after 2 weeks of asking for a refund. They'll wear you down asking you to fill out forms, contact the seller, sending pictures, etc. It was my first and last purchase.”

Helpful Report

Posted 3 years ago

“Seller Beware! What a rip off! Sold an item, shipped item, buyer received item. Buyer text me saying he loves the item, gave me a great review. I've given Reverb my credit card number and my bank account number and password to get paid but still haven't been paid. I shipped item four weeks ago. Can't call. I emailed, they emailed back but still no money in my account. Never again will I use Reverb.”

Helpful Report

Posted 3 years ago

“I've been scammed a $1000.00 - however if you want to scam a seller - claim a refund during shipping. The product will arrive and then you can counter the refund for a significant amount less than the original. If the seller refuses - keep the product or ship it back in an empty package. Scam away!”

Helpful Report

Posted 3 years ago

“Never get involved with REVERB. TRIED BUYING A GUITAR OVER A WEEK. WAS APPROVED FOR FULL AMOUNT BY AFFIRM. TRIED MAKING PURCHASE 3 TIMES. Each time the sale said it was successful and each time the web page kicked me back to the purchase page so I had to repeat the process. Contacted REVERB. They said try a different internet connection, so I tried the purchase at my work place. SAME STORY. They offered no assistance other than to try fixes that were up to me rather than admit their website sucks. It was everybody's fault but theirs. HORRIBLE CUSTOMER SAERVICE.”

Helpful Report

Posted 3 years ago

“Went on there the first time to buy some ear pads, and couldn't sign up as I got flagged for some security reason. Well I went through verification and still stuck. Contacted them and no response. Never even been on their site before, and automatically banned, even with different email address. It's one thing that they auto-ban new customers for no reason, but they don't respond to any requests for help why it happened. I've given up and now I wouldn't buy anything there if you paid me with the fact they have no customer support, and even if you've never been there you can get banned/suspended even before you sign up.”

Helpful Report

Posted 3 years ago

“Never again. If it sounds too good to be true, it is. Impossible to reach the seller, designed to confuse and delay. Luckily put on my Amex so I could stop payment. Tell all your friends, do not go here!”

Helpful Report

Posted 3 years ago

“Zero stars!!! Sent the completely wrong item and now my sons Christmas is ruined. Thanks a lot!”

Helpful Report

Posted 3 years ago

“The company is absolute trash... I tried 2 times to buy something and both times they canceled my order and put my profile under review..Without any reason..After this they asked for my ID and bank account, for "security reasons", but this is absolutely illegal, because they are just a trade site, not government or bank...So, for me this is a gang of crooks, who collect personal information behind online trade.”

Helpful Report

Posted 3 years ago

“Item I bid on was paid for & never shipped. Reverb refunded & cancelled with no explanation. Seller was obviously fraudulent about listing, as it was a heavy item & i prepaid shipping. My guess is seller saw how much it was to ship & backed out of sale. Their guidelines & terms of use mean nothing if they hold the buyer to a much higher standard than the seller. AVOID AT ALL COSTS, UNLESS YOU LIKE DISHONEST COMPANIES!!!!”

Helpful Report

Posted 3 years ago

“The worst customer service ever. Avoid like the plague. I was checking on my order since it had been more than 5-8 business days and they just canceled my order with no explanation.”

Helpful Report

Posted 3 years ago

“NEVER AGAIN WILL I SELL ON THIS WEBSITE. SOLD MY ITEM ON NOVEMBER 17TH. STILL NOT PAID. CANNOT SPEAK WITH A LIVE BODY. THE WORST!”

Helpful Report

Posted 3 years ago

“Beware! Don't buy from reverb.com they let there customers get ripped-off!!! They let, "deans music bizzar" from canada, sell broke neck guitars.!”

Helpful Report

Posted 3 years ago

“Reverb told me I had a credit that I could use on whatever, when I went to use it i was told that it had to be used on only certain items...switch and bait and unethical. They will be lit up on social media (ripoffreport.com, facebook, instagram, etc.). Hard working American's being ripped off my these guys, come on man!”

Helpful Report

Posted 3 years ago

“over 2 weeks from point of sale to payout, they will have your gear for over a week before you get your money. STUPID.”

Helpful Report

Posted 3 years ago

Reverb.com is rated 1.2 based on 394 reviews