Reverb.com Reviews

Name: Reverb.com
Rating: 1.23

1.2 Rating 394 Reviews

5 %

of reviewers recommend Reverb.com

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Metrics

1.2

Based on 394 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Reverb.com 1 star review on 29th January 2025

ReverbScrewedMeOutOf500Dollars

Reverb.com 1 star review on 11th November 2024

Harry Richter

Reverb.com 1 star review on 6th September 2024

Alex J

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Seller sent wrong item, reverb wouldn’t help, seller BYO wouldn’t send me correct item I paid for. Will never shop on reverb again”

Reverb.com 1 star review on 24th April 2021

Helpful Report

Posted 4 years ago

“Very bad experience with a guitar that I purchased that the electronics were not working and I had to send it back. They tried to tell me that they were working but of course it was a lie. They don’t inspect the instruments that they sell they just try to get rid of them.”

Helpful Report

Posted 4 years ago

“reverb really worst of time this is my first month on this site and and I can't imagine how they work specifically for sellers, when you try to sell the first time they put your account under review for an unknown time, your account will remain under review and they won't answer your questions Even if you contact them, and the worst thing is that the chat will not help you at all, I don’t know what their role is, if they don’t help users the conclusion is this site Didn't worth”

Helpful Report

Posted 4 years ago

“The customer service is somewhere between terrible And utterly non-existent. I’ve been using Reverb for years but recently, when you need someone to resolve an issue, there’s no one to actually help you. Disgraceful.”

Helpful Report

Posted 4 years ago

“If I could give this site zero stars I would. They offer no support and force you to deal directly with a seller when an issue arises and no real buyer protection.”

Helpful Report

Posted 4 years ago

“Reverb.com is the absolute worst place to sell musical instruments on Earth. They will take your money for 7 years, as you helped build their brand, but even with a flawless record, they will cut your throat and ban you as soon as you question their word or motives, or make them have to spend any time at all with an issue you did not create. I guess you have to sell several hundred-thousand dollars worth or gear per month before they gulp you like they do a new user/buyer with zero record at all. There are just as many scammers as on eBay now on reverb.com and they don't care, as long as they're getting paid. Pathetic how Etsy ruined a once awesome platform in 2-3 months. Reverb.com is now unrecognizable in reference to its former self. Shameful.”

Helpful Report

Posted 4 years ago

“Customer service is near on non-existent, the percentage of fees taken is high, and the user navigation is woeful. Not to mention the prices tend to be inflated due to sellers generally thinking buyers are willing to forgo reasonable prices for specific items they’re chasing.”

Helpful Report

Posted 4 years ago

“Avoid it! I have sent back a not as described guitar what is already for sale again. I have sent several photos (with serial number) to the customer service asked to delete the listing but nothing happened. Somebody will buy again this expensive instrument from an dishonest seller and it seems they are supporting that. Shame...”

Helpful Report

Posted 4 years ago

“Avoid this site at all costs. As a buyer, you may have a chance but as a seller, you will be screwed. They will change your seller account settings so they can collect the payment and withhold at their will, only for the item to be delivered to the buyer while they keep the funds from you and freeze your account. Stay away from this site!!”

Helpful Report

Posted 4 years ago

“They have such good buyer protection that they can scam the seller out of hundreds of dollars. Customer service is essentially non existent at reverb and if the buyer breaks the item after they receive it, they make you refund them all of the money (including shipping) and then they make YOU the seller pay for shipping back.... too easy to get scammed as a seller and definitely not worth the time, energy, or money.”

Helpful Report

Posted 4 years ago

“They suck you in with their Affirm pricing but when you try to use it to check out it is night and day different. For example selected an item that said $81 per month...at check out they wanted $230 down and $235 a month. This was not based on person credit in any way since they never asked for any information that would allow them to check my credit. This is 100% false advertising!”

Helpful Report

Posted 4 years ago

“Garbage website. Them ppl will hold your money and not pay the seller there money. Always saying they verifying funds witch is nonsense! They hold you money and verify nothing, they don't call you to verify nothing. Give you the run around. Fo not shop here. If you want a good shopping experience. These people do NOT KNOW HOW TO RUN A BUSINESS!”

Helpful Report

Posted 4 years ago

“Be careful when you sell at reverb. They don’t support you if your stuff get damaged while shipping or damaged by the buyer. My expensive guitar was broken while shipping. They don’t even have a customer service number. I just deleted my account with credit card information”

Helpful Report

Posted 4 years ago

“Hi, Reverb does not look after international buyers when the seller changes their mind after payment and then gouges $2,000 more because he believed under sold the guitar. I am out of pocket $283 because the seller refunded the money THE VERY NEXT DAY. Reverb said it was " transaction Fee exchange " but paypal said Ebay covers that sort of situation so dont buy from Vintage World Guitars L. A . USA . probably just another " " Bedroom Guitar Shop "reverb allows and protects. Reverb Even Threatened me to close my account for complaining on Social Media, who the heck do they think they are , very bad lesson for me so beware :-(”

Helpful Report

Posted 4 years ago

“Reverb allows sellers to lie about the condition of guitars. I was looking at a guitar the seller said was used in the listing yet in the description the seller called it “another new guitar”. I reported this to reverb and they said it was ok because it was used as a descriptor. I told the guy that “ like brand new “ would be a more honest representation to potential and the reverb guy got mad and closed my account. Reverb is all about keeping sellers happy!!! BUYERS BEWARE!!!”

Helpful Report

Posted 4 years ago

“My husband is a collector and for Christmas I bought him a 1976 Les Paul Artisan through Reverb. I paid a total cost at arrival of $7,396 USD (a several thousand dollar premium over similar guitars) based on the listing of “excellent condition with no wear, dents, nothing in its OHSC.” The order arrived poorly packaged and with the neck broken off nearly entirely because guitar case it was shipped in was not original and was was too deep for the guitar, causing all the weight to be on the neck. No other packaging. It had many additional dings, scratches and modifications. I received no help from the seller (who ghosted me right off the bat), no resolution from Reverb, no refund and no insurance to cover it since the packaging was at fault. And even if I am lucky to collect any insurance whatsoever, the seller under insured it by thousands. First, Reverb’s buyer protection that they post all over their website is worthless. Read the fine print and you have 7 days from arrival to make a claim regardless of what the seller’s listing is. In this case the seller said they would refund the money if the guitar arrived other than as described. Obviously a broken neck, OHSC and heavy mods is different as described and is cause for a refund. Reverb’s response - they refunded $500 to help pay for the repair. Worthless since the neck is trashed and the entire value of this collectors guitar is gone. This is the first and last time I will ever use Reverb.”

Helpful Report

Posted 4 years ago

“And we have a new BS issue with Reverb and of course, they don't want to react on this. I especially added a credit to pay for goods, well, the only option that I got was paypal to pay for that item. So, I paid with paypal because I had no other choice. Since it's useless to have my credit card details on their website because I didn't get any choice anyway, I wanted to remove my credit card. It doesn't work, I have to add another credit card to remove my other credit card! We're coming to a point now, that, me, as a customer don't even has any saying about his own property. This is my credit card and if I don't want to have my credit card details on their website, they simply have to remove it. They have zero saying in this. But this the arrogance of these big companies nowadays, they don't care for one second what their clients want.”

Helpful Report

Posted 4 years ago

“Do not use, they are thieves. I sold 2 items on their site, a total of over £500. All of my bank and personal details had been entered carefully and double checked. After the items had been sold the 'my earnings' section of my account showed that the money had been paid to my account. After weeks of still not having the money I decided to email their support (this took a long time to find and is very difficult to do and get a response). I was then fobbed off and told I had entered my account details incorrectly which was not the case. I now can't get a response or a resolution and am £540 out of pocket.”

Reverb.com 1 star review on 12th December 2020

Helpful Report

Posted 4 years ago

“I ordered a pair of white passive speakers .when I got the speakers and plug them in they played like a transistor radio.when I tryed to call or get ahold of Reverb to take care of the problem they did not respond at all. and it's been 2 weeks now no response at all the system is in need of a subwoofer. the two speakers cannot be sold without a subwoofer and they know this I thought that I was establishing a good relationship with someone online to buy gear from on the first purchase”

Helpful Report

Posted 4 years ago

“I noticed that they are advertising a guitar as a Fender Telecaster when the body is “unknown” and the neck and parts are fender. You can see it on the description; but I don’t think a guitar that doesn’t have a fender body should be advertised as a fender telecaster without a disclaimer.”

Helpful Report

Posted 4 years ago

Reverb.com is rated 1.2 based on 394 reviews