Reverb.com Reviews

"Before the sale of my product, they asked me to update my debit card information. After the sale, they sent the product to the wrong institution. I asked support why they need my debit account information if they aren't going to send it to them.\r\n\r\nSupport \"May A.\" stated that they needed my debit card to bill me for my sale. \r\n\r\nBill me for the sale that was already billed out of the sale itself?????? That makes no sense, why would I be billed for anything external when they take the money out of the sale itself?????? Instead they sent my money to a wrong account forcing me to wait up to TWENTY DAYS when I need this money YESTERDAY. I don't want to sell my gear, but I sure do like being able to pay my bills. Seriously NEVER again. NEVER even EBAY has you VERIFY"

"I bought a guitar through reverb andTulsa guitar co. It was listed as excellent no defects never been owned.The guitar was defective the nut was not cut for the g string could not tune it. It took a while to figure that out. Took it to local guitar shop to have the nut cut and a basic set up ( which should have been done before it was even shipped. Found out the neck was manufactured wrong contacted reverb and Tulsa guitar co both used the excuse too much time had passed to give me a refund. It had only been 30 days from when i received it. Epiphone would not warranty because it was not bought from a Gibson dealer. So now I'm out all the money and stuck with a bad guitar!!!!"

"I bought a guitar through reverb andTulsa guitar co. It was listed as excellent no defects never been owned.The guitar was defective the nut was not cut for the g string could not tune it. It took a while to figure that out. Took it to local guitar shop to have the nut cut and a basic set up ( which should have been done before it was even shipped. Found out the neck was manufactured wrong contacted reverb and Tulsa guitar co both used the excuse too much time had passed to give me a refund. It had only been 30 days from when i received it. Epiphone would not warranty because it was not bought from a Gibson dealer. So now I'm out all the money and stuck with a bad guitar!!!!"

"I bought a guitar through reverb andTulsa guitar co. It was listed as excellent no defects never been owned.The guitar was defective the nut was not cut for the g string could not tune it. It took a while to figure that out. Took it to local guitar shop to have the nut cut and a basic set up ( which should have been done before it was even shipped. Found out the neck was manufactured wrong contacted reverb and Tulsa guitar co both used the excuse too much time had passed to give me a refund. It had only been 30 days from when i received it. Epiphone would not warranty because it was not bought from a Gibson dealer. So now I'm out all the money and stuck with a bad guitar!!!!"

"Let's say I NEVER leave bad reviews for companies I like but this will be my first exception.\r\n\r\nI write this on September 6. On September 4th I added tracking information for an item I sold. In the website there's a disclaimer saying that it takes \"Up to 2 business days\" to get paid for a sold item on Reverb.com after submitting tracking information, when really after spending an entire morning\/afternoon trying to get help from customer support you learn that it is not really 2 days but give or take almost 5 BANK BUSINESS days... and the payment hasn't been released to the bank...\r\n\r\nToday it is Friday and of course I will have to wait until monday for the payment.... even though the item has already been delivered and it is within the supposed window to have the payment release to my bank.\r\n\r\nWhen I tried to contact support to see if they could process my payment or find some type solution, I basically had 2 agents end the chat before they decided to consult with their accounting department or do something about it, basically leaving me in the dark.\r\n\r\nI am leaving this review in case you're trying to do serious business and believe in the timelines that they provide without having to read a separate legal dislaimer. Found in some dense support forum no one will read except when you run into trouble. I will try to contact support upper management at Reverb to have them amend that disclaimer or add additional information for us users who are calculating timelines.\r\n\r\nWhen you have a transaction that's thousands of dollars deep held hostage, it is not a nice experience for any customer."

"Let's say I NEVER leave bad reviews for companies I like but this will be my first exception.\r\n\r\nI write this on September 6. On September 4th I added tracking information for an item I sold. In the website there's a disclaimer saying that it takes \"Up to 2 business days\" to get paid for a sold item on Reverb.com after submitting tracking information, when really after spending an entire morning\/afternoon trying to get help from customer support you learn that it is not really 2 days but give or take almost 5 BANK BUSINESS days... and the payment hasn't been released to the bank...\r\n\r\nToday it is Friday and of course I will have to wait until monday for the payment.... even though the item has already been delivered and it is within the supposed window to have the payment release to my bank.\r\n\r\nWhen I tried to contact support to see if they could process my payment or find some type solution, I basically had 2 agents end the chat before they decided to consult with their accounting department or do something about it, basically leaving me in the dark.\r\n\r\nI am leaving this review in case you're trying to do serious business and believe in the timelines that they provide without having to read a separate legal dislaimer. Found in some dense support forum no one will read except when you run into trouble. I will try to contact support upper management at Reverb to have them amend that disclaimer or add additional information for us users who are calculating timelines.\r\n\r\nWhen you have a transaction that's thousands of dollars deep held hostage, it is not a nice experience for any customer."

"Let's say I NEVER leave bad reviews for companies I like but this will be my first exception.\r\n\r\nI write this on September 6. On September 4th I added tracking information for an item I sold. In the website there's a disclaimer saying that it takes \"Up to 2 business days\" to get paid for a sold item on Reverb.com after submitting tracking information, when really after spending an entire morning\/afternoon trying to get help from customer support you learn that it is not really 2 days but give or take almost 5 BANK BUSINESS days... and the payment hasn't been released to the bank...\r\n\r\nToday it is Friday and of course I will have to wait until monday for the payment.... even though the item has already been delivered and it is within the supposed window to have the payment release to my bank.\r\n\r\nWhen I tried to contact support to see if they could process my payment or find some type solution, I basically had 2 agents end the chat before they decided to consult with their accounting department or do something about it, basically leaving me in the dark.\r\n\r\nI am leaving this review in case you're trying to do serious business and believe in the timelines that they provide without having to read a separate legal dislaimer. Found in some dense support forum no one will read except when you run into trouble. I will try to contact support upper management at Reverb to have them amend that disclaimer or add additional information for us users who are calculating timelines.\r\n\r\nWhen you have a transaction that's thousands of dollars deep held hostage, it is not a nice experience for any customer."