Reverb.com Reviews

Name: Reverb.com
Rating: 1.24

1.2 Rating 399 Reviews

5 %

of reviewers recommend Reverb.com

Company Reviews

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Metrics

1.2

Based on 399 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Reverb.com 1 star review on 29th January 2025

ReverbScrewedMeOutOf500Dollars

Reverb.com 1 star review on 11th November 2024

Harry Richter

Reverb.com 1 star review on 6th September 2024

Alex J

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a brand new guitar that had numerous flaws when received from reverb...what a mistake! Do your research then check the BBB site! I gave up after 2 weeks of asking for a refund. They'll wear you down asking you to fill out forms, contact the seller, sending pictures, etc. It was my first and last purchase.”

Helpful Report

Posted 3 years ago

“Seller Beware! What a rip off! Sold an item, shipped item, buyer received item. Buyer text me saying he loves the item, gave me a great review. I've given Reverb my credit card number and my bank account number and password to get paid but still haven't been paid. I shipped item four weeks ago. Can't call. I emailed, they emailed back but still no money in my account. Never again will I use Reverb.”

Helpful Report

Posted 3 years ago

“I've been scammed a $1000.00 - however if you want to scam a seller - claim a refund during shipping. The product will arrive and then you can counter the refund for a significant amount less than the original. If the seller refuses - keep the product or ship it back in an empty package. Scam away!”

Helpful Report

Posted 3 years ago

“Reverb's policies don't stand up for the buyer when it really counts. I purchased an item, it was accepted, gave the credit card, the money changed hands fine, and the seller told me that it'd be shipping out shortly. The seller then reneged, and refunded me all in one swoop. I complained to Reverb, but there was no recourse, as the seller had already refunded me. Why Reverb allows a seller to do this (renege on agreement) is beyond me. The seller probably made a side deal and got more money. Another kicker is that I'm not allowed to leave a review for the seller (Bob's Gear Outlet in NH), on the Reverb site, as it was never shipped.”

Helpful Report

Posted 3 years ago

“Never get involved with REVERB. TRIED BUYING A GUITAR OVER A WEEK. WAS APPROVED FOR FULL AMOUNT BY AFFIRM. TRIED MAKING PURCHASE 3 TIMES. Each time the sale said it was successful and each time the web page kicked me back to the purchase page so I had to repeat the process. Contacted REVERB. They said try a different internet connection, so I tried the purchase at my work place. SAME STORY. They offered no assistance other than to try fixes that were up to me rather than admit their website sucks. It was everybody's fault but theirs. HORRIBLE CUSTOMER SAERVICE.”

Helpful Report

Posted 3 years ago

“Went on there the first time to buy some ear pads, and couldn't sign up as I got flagged for some security reason. Well I went through verification and still stuck. Contacted them and no response. Never even been on their site before, and automatically banned, even with different email address. It's one thing that they auto-ban new customers for no reason, but they don't respond to any requests for help why it happened. I've given up and now I wouldn't buy anything there if you paid me with the fact they have no customer support, and even if you've never been there you can get banned/suspended even before you sign up.”

Helpful Report

Posted 3 years ago

“Never again. If it sounds too good to be true, it is. Impossible to reach the seller, designed to confuse and delay. Luckily put on my Amex so I could stop payment. Tell all your friends, do not go here!”

Helpful Report

Posted 3 years ago

“Zero stars!!! Sent the completely wrong item and now my sons Christmas is ruined. Thanks a lot!”

Helpful Report

Posted 3 years ago

“The company is absolute trash... I tried 2 times to buy something and both times they canceled my order and put my profile under review..Without any reason..After this they asked for my ID and bank account, for "security reasons", but this is absolutely illegal, because they are just a trade site, not government or bank...So, for me this is a gang of crooks, who collect personal information behind online trade.”

Helpful Report

Posted 3 years ago

“Item I bid on was paid for & never shipped. Reverb refunded & cancelled with no explanation. Seller was obviously fraudulent about listing, as it was a heavy item & i prepaid shipping. My guess is seller saw how much it was to ship & backed out of sale. Their guidelines & terms of use mean nothing if they hold the buyer to a much higher standard than the seller. AVOID AT ALL COSTS, UNLESS YOU LIKE DISHONEST COMPANIES!!!!”

Helpful Report

Posted 3 years ago

“The worst customer service ever. Avoid like the plague. I was checking on my order since it had been more than 5-8 business days and they just canceled my order with no explanation.”

Helpful Report

Posted 3 years ago

“NEVER AGAIN WILL I SELL ON THIS WEBSITE. SOLD MY ITEM ON NOVEMBER 17TH. STILL NOT PAID. CANNOT SPEAK WITH A LIVE BODY. THE WORST!”

Helpful Report

Posted 3 years ago

“Beware! Don't buy from reverb.com they let there customers get ripped-off!!! They let, "deans music bizzar" from canada, sell broke neck guitars.!”

Helpful Report

Posted 3 years ago

“Reverb told me I had a credit that I could use on whatever, when I went to use it i was told that it had to be used on only certain items...switch and bait and unethical. They will be lit up on social media (ripoffreport.com, facebook, instagram, etc.). Hard working American's being ripped off my these guys, come on man!”

Helpful Report

Posted 3 years ago

“over 2 weeks from point of sale to payout, they will have your gear for over a week before you get your money. STUPID.”

Helpful Report

Posted 3 years ago

“DO NOT SELL THROUGH REVERB!!!!!! TERRIBLE CUSTOMER SERVICE AND GOOD LUCK GETTING YOUR MONEY. I gave them a star because Negative stars aren't an option. I wondered why a lot of the gear seemed overpriced but after selling a horn I now know that it's because reverb holds your money for a very long time. When I contacted them the guy I spoke with was not friendly and told me that I might get my money in another 48 hours. They have had the payment over a week and the buyer has had the instrument for 5 days. They just figured out how to get the selling fees and what would be the PayPal fees and then hold onto the money for a while. Go back to ebay where you get your money before some guy across the country has an opportunity to sell your merchandise before you even get your payment.”

Helpful Report

Posted 3 years ago

“Been a member for eight years and I actually never had a bad experience with either a seller or a buyer. My gripe is with the company Reverb (ETSY) itself and the changes to how sellers are paid. I find it unprofessional and ridiculous that a buyer pays immediately and it takes almost a week for a seller to receive their funds. Please bring back PayPal! Plus the sellers fees have almost doubled since new ownership took over. The (new) Reverb is a totally different company, very unprofessional, absolutely useless customer service, and very slow to pay you your money. It’s too bad the new owners didn’t take advantage of improving the platform. Instead they ruined something that was already good enough.”

Helpful Report

Posted 3 years ago

“Live on Long Island- Bought cymbals beginning of July 2021 - tried them out - wanted to return them. First Seller states, I might not be the Seller (yet I have the Receipt, in the box, with name & receipt. 1st customer svce rep (rating 1) offered Me $25 fir inconvenience. 2d Rep smarter Re helping me (but offered inly $50); Called My credit card company, put it in dispute - July 20, Reverb, all of a Sudden, refunded Me. Next - returned cymbals via priority; got a message from reverb - saying - Seller said to keep cymbals (these were about $600)- I responded to rep - I keep My word & just jarmically - glad they were out of My house - also- if this was Ebay or Amazon, this Seller would be removed & be banned from Selling forca ling time. My prediction, was if I hadn’t returned them, Seller would then wNt them back: Best comment from Seller, ‘I’m not a store & cannot afford to take them back’; Reverb stated, We are allowing Seller, to stay on Reverb. This is business- musicians want to try out & return. What is this dysfunction??! BBB has about 150 complaints about Reverb & Seller Ratings also & a few others - poor poor customer service. Whoever is in charge, if this was elementary school & I was the teacher/principal (like they’re 19-15yrsvv CB old- I want to call their parents - sad but true. Bottom line: it’s a dysfunctional Sellers World there!! 3athings I came away with are: be careful when buying; contact Your credit card company-Re refunds & for those in NY - there’s a law that states- Yiu can return anything - YES anythw/in 30 DAYS- again - Your credit card company will definitely be Your best friend, in a ‘Reverb’ return situation”

Helpful Report

Posted 3 years ago

“No words in our vocabulary low enough, to describe how pathetic Reverb is........never again....! The default one star rating, is way to good.....useless”

Helpful Report

Posted 3 years ago

“If you want to sell something on the reverb website and you make an honest mistake on your listing, it gets suspended. The website has no mechanism for removing it, so you are stuck until someone at the company decides to help you. The process isn't complicated, you simply make the correction on the offending listing, notify them, then wait, wait, wait........silence......... In the mean time, your listings with the mistakes remain in your account with no way to get rid of them and potential buyers look elsewhere. The site is great otherwise.”

Helpful Report

Posted 4 years ago

Reverb.com is rated 1.2 based on 399 reviews