Reverb.com Reviews

Name: Reverb.com
Rating: 1.24

1.2 Rating 399 Reviews

5 %

of reviewers recommend Reverb.com

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Metrics

1.2

Based on 399 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Reverb.com 1 star review on 29th January 2025

ReverbScrewedMeOutOf500Dollars

Reverb.com 1 star review on 11th November 2024

Harry Richter

Reverb.com 1 star review on 6th September 2024

Alex J

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrible stay away they protect the seller and not the buyer! now that I’m researching the reviews it’s in the 100s of unhappy buyers. On many different platforms the reviews are terrible and it’s all buyers that are unhappy. So they have proven that they do not care. I spent over $10,000 on a guitar that arrived damaged. The seller was aware that the guitar was repainted and had several repairs. The seller did not disclose any of this. After I sent the seller photos he said well I’m aware of it now. Reverb would not refund any money or protect me in anyway.”

Helpful Report

Posted 3 years ago

“A very expensive guitar I ordered was stolen and Reverb did nothing to help. The advise I got from Reverb was 1. Contact the seller (absolutely no help there). 2. Contact Paypal (I paid 100 percent up front via credit card). After doing almost 100g worth of business with them, I am absolute done with Reverb.”

Helpful Report

Posted 3 years ago

“If you have an issue ,your screwed! Very difficult to communicate with seller and I noticed they don’t answer you on weekends . The amp I bought was damaged (due to unprofessional packaging) upon arrival I wanted a refund and to return it but they were unapologetic and it seems they don’t work on weekends because I texted them on Friday and had to wait for a response till Tuesday.The text I received were short and there was a long span between texts. You can’t contact customer service by phone, only text, they helped me, it it wasn’t for them this issue would still be unresolved! Never Ever Again!!!”

Helpful Report

Posted 3 years ago

“Buyers beware! Unlike Ebay, who offer Buyers a very fair level of protection, Reverb are heavily bent towards protecting the Sellers... to a level that, to me, was completely ridiculous. Deleted my account.”

Helpful Report

Posted 3 years ago

“Unauthorized Bump which doubled me fees. One hour on chat customer service fighting to remove. Not even sure. What a waste.”

Helpful Report

Posted 3 years ago

“Reverb is protecting bad sellers and is no longer a trustworthy company. I have been doing business with Reverb for over 7 years and in the beginning, it was great. You could get in touch with customer service people on the phone and discuss any issues. Now, there is no getting in touch with anyone any longer. If you have a bad seller who misrepresents the true condition of the item, Reverb no longer protects the buyer and their Buyer Protection Program is meaningless. They will arbitrarily decide against you and then you are stuck with an instrument that may have cost thousands of dollars with no protection. That just happened to me! The seller has a 7 day return policy, but he denied the return. Ordinarily, Reverb would step in and force the bad seller to accept the return. Well, they no longer will do that! I got stuck with an instrument which is in such poor condition that it is unplayable! They ruled against me! No matter how much documentation I uploaded which clearly shows the true condition of the instrument...they don't care about their customers anymore. I will no longer do business with Reverb.”

Helpful Report

Posted 3 years ago

“This place is like Yelp 2.0.... what a shitshow. All kinds of shady activity going down over at reverb.com. I’m surprised they’re still in business. They can’t even follow their own site rules. Sellers not shipping items in 3 days and they do nothing but jack you around and stall you forever to avoid refunding/cancelling your order after the seller has clearly not shipped the item. AVOID!!! What a nightmare as a buyer. I had to call my CC company after the endless email games they play and offloading the work of getting a refund on to you, the customer. They make you request it from the seller who hasn’t shipped your item. What is this bizarro clown world Reverb operates from? -10000000 ⭐️”

Helpful Report

Posted 3 years ago

“Reverb is protecting bad sellers that are selling bad gear. They make returning items very difficult. I cancelled my account because of this. In addition, they are even preventing bad feedback of these sellers. Definitely a corrupt and risky company. BUYERS BEWARE!!!!”

Helpful Report

Posted 3 years ago

“Was sent a broken guitar and I’m still fighting to get my refund it’s been over a month. Customer service has been giving me the runaround. The Guitar was already sent back to the seller and signed for there shouldn’t be any delay in my refund. At this point I have very little faith I going even get my refund back think I might be out 1600. I will never use reverb again.”

Helpful Report

Posted 3 years ago

“Totally Terrible experience”

Helpful Report

Posted 3 years ago

“Bought a guitar never came . Took over a month to get my money back. Customer service doesn't care about you, just your wallet. Great place to scam people out of money.”

Helpful Report

Posted 3 years ago

“Bought a guitar never came . Took over a month to get my money back. Customer service doesn't care about you, just your wallet. Great place to scam people out of money.”

Helpful Report

Posted 3 years ago

“Bought korg pa4x on Reverb turned out to be scam .lost my money Reverb no help and gave seller my details ie: phone number thats how I got scammed. No help what so ever .will not use again beware..”

Helpful Report

Posted 3 years ago

“SOLD a new unused guitar(had to list as used) epiphone lazarus,guitar new never played . reverb has all these fee's that wipe out your profit they made more money than i did on transaction sold for $1023 after all reverb fees they are sending $859.11 taxes, listing fee, seller fee, bump fee this was a total ripoff WARNING DO NOT sell your gear on Reverb site, they will give you WAY less money , and charge you alot of money, to sell your gear, AND LOSE MONEY IN THE PROCESS REVERB IS A RIPOFF SITE I WILL NEVER BUY OR SELL FROM THEM again and im telling all of my music students to avoid being scammed, by Reverb.com”

Helpful Report

Posted 3 years ago

“I'm DONE with reverb. They have "ZERO" communication. Seller are ripping buyers off left and right, what does Reverb do.... "NOTHING" as long as they are making big money, screw everyone else. Took me for over $1000 with "O" communication! "TOTAL SCAM"”

Helpful Report

Posted 3 years ago

“There is zero human interaction, you simply cannot deal with anything other than a bot. I got $180 for my first sale and I received $127. It’s online days ago and I need to return a small amount to the purchaser, who is not pleased. They suck.”

Helpful Report

Posted 3 years ago

“The 7 day window will ruin you! 7 days to report an issue or you’re screwed! Buying the musician in your family a gift? AVOID REVERB AT ALL COSTS! Say you order some pickups. You better hope your tech can fit you in within 7 days of the delivery date, if not, and your tech finds an issue, well guess what?! You now are the proud owner of a defective product and there’s nothing you can do about it after 7 days. 7 days 7 days 7 days, that’s all they’ll say. If I wanted to hear that I’d just watch The Ring. Thanks reverb! Thanks for wasting my time and money!”

Helpful Report

Posted 3 years ago

“received an email purported from Reverb wanting last 4 digits of my social to receive a 1099 k for 2021. Ha! i didn't sell anything on reverb in 2021. Nice try.”

Helpful Report

Posted 3 years ago

“The agent only attended me by email...He answered me days apart and even told me that he couldn't do anything because he had no authority...I asked to speak to a superior and I'm still waiting...They make the decision they want without speaking and even if you have proof and guarantee they do nothing ... To the point of running out of money and without an article”

Helpful Report

Posted 3 years ago

“They charge sellers fees on top of fees, they payout incredibly slowly, and they do not adhere to their own timelines and commitments. I've sold over 20 items on Reverb and have regretted it each and every time I've done it (slow learner, I know). Not to mention their huge fees ensure that no buyer can get a good deal whilst the seller also feels like they didn't get fair market value. Everyone loses expert reverb who take a huge commission for... I'm not sure why they think they deserve such a huge commission to be honest. At least brick and mortar stores have some sort of overhead to justify their fees. I find it hard to believe that the website costs that much to maintain. Anyways, I've done my last transaction through them. Hopefully this review can help others learn from my mistakes.”

Helpful Report

Posted 3 years ago

Reverb.com is rated 1.2 based on 399 reviews