Reverb.com Reviews

Name: Reverb.com
Rating: 1.24

1.2 Rating 399 Reviews

5 %

of reviewers recommend Reverb.com

Company Reviews

Questions

Metrics

1.2

Based on 399 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Reverb.com made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Reverb.com 1 star review on 29th January 2025

ReverbScrewedMeOutOf500Dollars

Reverb.com 1 star review on 11th November 2024

Harry Richter

Reverb.com 1 star review on 6th September 2024

Alex J

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Reverb sucks in their customer service dept. They have a bot answering chats. They post old listing for guitars I sold that were use and cheaper priced but don't allow you to delete them so when i go to sell new guitars of the same model everyone sends links of the cheaper models that were used not understanding these are new and don't want to purchase at the correct price. Reverb won't allow for the old sales of the used guitars to be removed which is dumb. So I have to suffer for it and I'm their customer doesnt make sense and I cant speak to a customer rep. Insane. At least ebay you can speak to someone.”

Helpful Report

Posted 2 years ago

“This company's TOS is written to completely immunize it's officers etc from ANY responsibility to the people who use the site's services. My personal experience has been frustrating to say the least, and I will say this as a warning to others, "Reverb is NOT a safe site to do business with." Read this legal stuff: __________ (I) Full Waiver: YOU EXPRESSLY WAIVE AND RELEASE REVERB (AND REVERB'S OFFICERS, DIRECTORS, AGENTS, SUBSIDIARIES, JOINT VENTURES AND EMPLOYEES) FROM ANY AND ALL CLAIMS, DEMANDS AND DAMAGES (ACTUAL AND CONSEQUENTIAL) OF EVERY KIND AND NATURE, KNOWN AND UNKNOWN, SUSPECTED AND UNSUSPECTED, DISCLOSED AND UNDISCLOSED, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE SITE, SERVICES OR YOUR USE OF THE SAME. ______ If I had read that, I would NEVER have given Reverb a credit card authorization for over 2,000 USD. NO WAY. Beware.”

Helpful Report

Posted 2 years ago

“Horrible company to deal with! First off hidden selling fees, second they sold my equipment 13 days ago…….. my buyer received the equipment 10 days ago…… and I have not received my money yet! Over $5,700 they are holding back. You have to connect your bank account thru an called, Plaid, I did that and they sent on penny to my account 7 days ago. Nothing since. NO PHONE NUMBER TO CALL! You have to use the on line help desk……… Idiots! No body knows what's going on. Will never use Reverb again……. Simply horrible service.”

Reverb.com 1 star review on 14th October 2022

Helpful Report

Posted 2 years ago

“Tips for using Reverb: 1. Do not fall for requests to take the sale offsite. This is a scam 99% of the time, and against Reverb's ToS 100% of the time. 2. Do not buy from 0 feedback sellers who only accept PayPal. Scam. 3. When I sell an item I buy my shipping labels through Reverb. This way you get paid as soon as you print the label. 4. Be persistent with customer service. No, their support is not very good, but the squeaky wheel gets the grease. As on most of these rating sites, people are big mad about their own errors, or that they didn't understand the ToS. Reverb has plenty of issues, but it's still better than Craigslist or Ebay. I swear that most of these reviewers have also been victimized by the Nigerian Prince email scam. Get smart, don't get scammed.”

Helpful Report

Posted 2 years ago

“I don’t like the fact that reverb does not have a phone support. I have been trying to get a refund for a week and I feel like I’m trying to get a dumb computer to help me out. I just want to call someone and get it figured out. I’m I really that unimportant????”

Helpful Report

Posted 2 years ago

“Bought guitar from neighbouring EU country. Should mean no dispatch issues or delivery problems. The seller then said they couldn't deliver and I should ask for refund. Reverb responded saying I must wait for the seller to respond again to my demand request though it was them who said claim cos they couldn't deliver. Clear scam from both Reverb & the seller. Would give zero stars if possible.”

Helpful Report

Posted 2 years ago

“Worst customer service ever! I've sold a guitar to a guy in a different country. The carrier tried to deliver the parcel even if it was completely torn up and the guitar stolen, at least that's what the buyer says. I've immediately reported everything to the shipping company. They're looking into it. So I'm waiting, but that's not good enough, stupid Reverb is mobbing me trying to force me to pay immediately from my own pocket. "They have to provide the best experience to the buyer.." they say, but what about me? No help at all? I'm not some kind of shop. Of course if on top of their super expensive fees you pay for their super expensive shipping labels then MAYBE they'll help you too. Worst experience ever. Sell your stuff somewhere else.”

Helpful Report

Posted 2 years ago

“I truly wish there was a zero-star review, just for this company. I was selling SM57 microphones I had bought in bulk, and WITHOUT REASON, they suspended my account and it was placed "under review". That "review" lasted less than 10 minutes, as I got an email from one of their reps, Jimmy B. saying "After reviewing your account and listings, we are unable to move forward for risk-related reasons." I replied to his email in UNDER ONE MINUTE to ask why my account was suspended, and they have not responded to me in 3 days and counting. I'm attaching screenshots with time stamps to prove it. Extremely unprofessional, terrible company.”

Reverb.com 1 star review on 21st September 2022

Helpful Report

Posted 2 years ago

“I am a 5 star rated customer on this site. Sold a guitar (30 year old) with clear pictures and correct description and no refund policy as it went from UK to the U.S. The buyer decided it was not what he wanted and changed his mind. Wanted his money back and I had to pay postage and delivery both ways. I refused as it was unfounded and not a valid reason. Reverb decided that they will take the money out of my account and left me now wit a 200 pound import tax bill at UK customs to get my own product back. I total I paid 280 pounds to keep my own guitar. Reverb you have lost a 5 star seller and buyer, hope you are happy.”

Helpful Report

Posted 2 years ago

“It was a gosh darn nightmare bro. They have the most confusing website. It’s impossible to navigate through. I never realized how much time and effort would go into making so little money off of something as a seller”

Helpful Report

Posted 2 years ago

“Reverb has become ridiculous-5% seller fee is bad enough but then they add "processing fee" which is outrageous-never again Reverb-closing my account!”

Helpful Report

Posted 2 years ago

“I'm sick and tired of getting burned by this site. Purchased a guitar from a seller seller didn't send item purchased. Seller didn't return comment just turned the page on me Reverb does nothing to help either I think I'm going to sell a Corvette that I don't own on this site and just burn somebody because they seem to be getting away with a daily”

Helpful Report

Posted 2 years ago

“SCAM!! bought guitar from seller, reverb charged, card six days later seller said he sold at shop. Same guitar is still for sale on reverb. seller and reverb working together? Looks that way.”

Helpful Report

Posted 2 years ago

“Purchased Used Fender Deluxe reverb amp. The issue surfaces after about 1 1/2 hrs of use, the vibrato Channel makes all kinds of noise. Amp was advertised as "Excellent Condition, all gone through" I got no reply from the seller, Chris's Guitar Shop in Seattle, or Reverb when I filed for a refund. I have switched tubes, cleaned tube sockets, but will have to go to shop for repairs. No customer service, scam site, beware ! I would leave no stars If I could after this experience.”

Helpful Report

Posted 2 years ago

“I made a purchase from a reverb they accepted the purchase 2 days later they canceled my purchase customer service is impossible to deal with no live person . Sadly sadly I moved on to A new vendor. Bed it's unfortunate I looked forward to doing business with them”

Helpful Report

Posted 2 years ago

“After several requests to close my Reverb account. This business continues to turn a blind eye. They continue to hold my bank account and credit card as hostage. I've spoken via text because there is no live person to speak with on the phone. Its all done through texts. Customer service representatives continue to point the finger at each other and do not really care about customers complaints. I don't have any other options other than to hire an attorney.”

Helpful Report

Posted 3 years ago

“Sadly Reverb has gone thru changes. I thought I purchased a 1954 Martin. The seller took me off site to purchase. Reverb card no. Not one piece of that guitar is 1954, a Marin luthier stated in writing. Luckily I insisted on PayPal, seller had no idea I would get Martin inspection. Nope…1960 sides, 2010s top and clunky braces off cheap non Martin guitar. Junk fake tuners. Not even a Martin neck! Had brass screws..a Martin never had ever. Reverb care? Nope. It’s in their website now for sale. Huge discount to get fast add add sale. Poor buyer will get screwed! Reverb makes $.”

Helpful Report

Posted 3 years ago

“Customer service is POOR! They hold your money for to long before issuing it to your bank. No phone number.”

Helpful Report

Posted 3 years ago

“Reverb is now collecting sales tax for Canadian buyers. This is not good news for Canadian buyers and is a detriment for Canadians to purchase items on Reverb.”

Helpful Report

Posted 3 years ago

“Didn't realize i had to link my personal bank account to get paid. I thought they would use the card i have on file...wrong. Not linking my account with these morons. Ridiculously difficult to deal with. They have my money and item. It feels like i just stepped in a giant pile of steaming D@gSH!T.... looks like iam at the back of the line as well....lesson learned....keep it all - iam done-not worth the stress. My gift to the guys at reverb...FU”

Helpful Report

Posted 3 years ago

Reverb.com is rated 1.2 based on 399 reviews