RIAS Reviews

Name: RIAS
Rating: 3.98

4.0 Rating 1,462 Reviews

76 %

of reviewers recommend RIAS

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4.0

Based on 1,462 reviews


Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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customerservice@rias.co.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Felt like i had been mugged when they asked for another £42 because i had put the wrong date i had purchased the car. And i wouldnt have got used to the car in two years and more likely to have an accident.”

Helpful Report

Posted 5 years ago

“My Mother sadly passed away two weeks ago. She had taken contents insurance for her house from Riaz and been with them for a number of years. Upon her passing, I contacted Riaz to inform them of the same. The gentleman (using the term loosely) that I spoke to seemed more interested in recovering the last premium payment (due out of her account some 7 days after she passed) than actually offering any sentiment of condolence. However, like my mother taught me, I firmly believe that a debt of any kind (in this case £14.25) needs to be settled & gave them my name & contact details to facilitate the same. Today I received a letter from Riaz at my (not my mother’s address) addressed to my mother stating there was an outstanding balance and demanding settlement within 7 days of the date of the letter (dated some four days earlier). There was no reference to the fact she was recently deceased. Please do not misunderstand me, I was not expecting a condolence card and flowers, but a professionally worded letter addressed to me at my address (AND NOT HER) referencing my earlier report of her passing stating there was an outstanding amount would have been perfectly acceptable... Dare I even suggest a remark noting sympathy??? Instead, my Mum (NOT ME) at my address receives a needlessly poorly toned and possibly threatening letter demanding payment. One can only conclude the Riaz are either unprofessional, disorganised, incompetent, don’t really care about their clients or are possibly in such troubled times that £14.25 could make or brake them to such a degree that they have to send such a shocking letter to a recently deceased person! Disgusted!!!! After calling them to again state I would settle the amount and objecting to the letter, they did write off the out-standing balance, but frankly, not nearly sufficient for my anger with them to subside! Would strongly discourage anyone from using them!”

Helpful Report

Posted 5 years ago

“Scrapped car. Could not afford it. £80.98 cancellation fee! You having a laugh?”

Helpful Report

Posted 5 years ago

“They asked me for a copy of my V5 as I had provided different purchase dates for the car. Provided my V5 and because I was a month out on the date, was charged an additional £73 on top of my policy. Canceled the policy straight away. Very unhappy!”

Helpful Report

Posted 5 years ago

“Unethical. Deliberately difficult. Insurance is supposed to be a safeguard and comfort that can be relied upon when things go badly wrong. Rarely have I dealt with a company that saught as many ways to wriggle out of a genuine claim as RIAS. Call after call (which took hours). Having to send ridiculous levels of proof, which even my solicitor said was outrageous, and still they tried to avoid paying out. I stuck with it although it wore me out and got close to a full settlement. I was doing it on behalf of my Mum, hence my perseverance. For anyone elderly or lacking knowledge, it would be impossible. Shameful company. Wish I could put negative marks.”

Helpful Report

Posted 5 years ago

“My wife insured with Rias who has never ever had an accident in 40 years, never had a conviction for anything has been refused a second car insurance by this rubbish Company. States on her insurance 9 yrs + no claims and even refused to take that into consideration on insuring a 2001 Toyota Rav 2ltr 2 door. Get real please. Got our House insurance with this Company as well. Cant wait for it to end as with the car insurance. We are going elsewhere. Would not recommend this lot to anybody. They need to enter the real world. lol. Much better company is Performance Direct. Top service and better prices.D.B”

Helpful Report

Posted 5 years ago

“Following 40% increase in premium I eventually negotiated their `phone system to cancel renewal. 11 days later they wrote to say they had renewed cover anyway, using last years payment card. Subsequently also ignored my request for an explanation and what was being done to avoid a recurrence. No apology from a named person with a job title, rather a feeble cowardly sorry from `the team`. Still, they can always tout for my business again next time Hell freezes over. On the plus side I obtained better cover for less cost than the previous year. DRF”

Helpful Report

Posted 5 years ago

“RIAS does not allow you to transfer your no claims discount to its car insurance policies even though you may have very good proof from your previous insurer. Nor does it give a good reason for rejection of NDC. Avoid this company.”

Helpful Report

Posted 5 years ago

“Just been refused house insurance,lead on roof! Which older house hasn't. Crazy company.”

Helpful Report

Posted 5 years ago

“Well to start with they got my new car reg wrong. 2nd they got policy start date wrong paid an additional premium and the letter stated no change in premium. Dont advise anybody to use these useless people.”

Helpful Report

Posted 5 years ago

“Avoid buying from this company. Customer service is terrible. After being 2 days late with forwarding my no claims proof because previous company failed to send me, this company cancelled my policy , even though I had it to forward to them. Wouldn't except it and told me to go elsewhere. I had trouble getting excepted from a few insurance companies and it cost me over £100 more. After 32 years of purchasing insurance, I feel very upset at being treated like this. It's not as though I failed to pay an installment or something, I pay in full. Disgusting service.”

Helpful Report

Posted 5 years ago

“The customer service member that dealt with my case was arrogant, unprofessional and unhelpful.”

Helpful Report

(Car Insurance) - Posted 5 years ago

“Con artist, will never agree to cooling off period. Don't even think about it.”

Helpful Report

Posted 5 years ago

“You took my money 6days before the due date I telephoned to cancel but you sent out the documents this made me extremely anxious and worried I had diffficulty with your phone line with all the options I will not be insuring with you again”

Helpful Report

Posted 6 years ago

“Absolutely experience and customer service. Call centre Staff kept me holding on to different times for 32 mins..and 13 minutes...Got stuff wrong...asked the same question twice. I was told I would be called back, ended calling them back. Practically called be a liar 're amount of e.mail and letters they sent me. Then one guy admitted yes there were discrepancies! Someone recommended RIAS to me...!!!!”

Helpful Report

Posted 6 years ago

“Awful. Wouldn’t accept no claims discount as was older than 2 years because I hadn’t owned a vehicle for that period. Didn’t tell me this when I took out policy. Wanted to charge an extra £400 to continue policy.”

Helpful Report

(Car Insurance) - Posted 6 years ago

“Would never use them again had my car insurance for 8 month with them and they cancelled my policy with out informing me ... I only found out that they had cancelled my policy for no reason when I got pulled over for not having insurance .... they have now reinstated my policy as it was cancelled in error but I’m still 170 quid down for getting my car out of the police compound”

Helpful Report

Posted 6 years ago

“Shocking service, sarcastic phone manner, they send you letters but they don't arrive for 5-7 days from date of the letter so you get all but one day to resolve the issue!!!! Please please please do not take out insurance with these clowns.”

Helpful Report

Posted 6 years ago

“Insured Car Insurance with RIAS through Topcashback paid full premium £480) expected cashback of £55 (New policy offer ) Did not track, made a claim, Topcashback contacted RIAS (Sept 2017) No response as of today 25 Jan 2018. RIAS Insurance is longer available to purchase on Topcashback, clearly they have too many claims not paid. If RIAS can't pay their obligations how are they going to pay genuine Car Insurance claims. Really worried if I have to make a claim.”

Helpful Report

Posted 6 years ago

“I telephoned to change my car details, from an old Rover 45 of virtually no value to a brand new Skoda Octavia and they could not do it. First it did not appear on their system, then it did but because it was new they had no way of covering it because they had no details of the risk. They then said the premium would be £10,000 and I offered to pay that until they had had a chance to get it underwritten but they then said they could not do it because they had a premium limit of £3,000. I then spoke to Megan, a supervisor, who told me they could not insure it because it was a new model. It is simply the latest update of a car which is on the road in thousands in this country and around the world. Megan suggested I tried another company. I did and had what I needed in just a few minutes.”

Helpful Report

Posted 6 years ago

RIAS is rated 4.0 based on 1,462 reviews