RIAS Reviews

Name: RIAS
Rating: 3.98

4.0 Rating 1,474 Reviews

76 %

of reviewers recommend RIAS

Company Reviews

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4.0

Based on 1,474 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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customerservice@rias.co.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shocking service, sarcastic phone manner, they send you letters but they don't arrive for 5-7 days from date of the letter so you get all but one day to resolve the issue!!!! Please please please do not take out insurance with these clowns.”

Helpful Report

Posted 7 years ago

“Insured Car Insurance with RIAS through Topcashback paid full premium £480) expected cashback of £55 (New policy offer ) Did not track, made a claim, Topcashback contacted RIAS (Sept 2017) No response as of today 25 Jan 2018. RIAS Insurance is longer available to purchase on Topcashback, clearly they have too many claims not paid. If RIAS can't pay their obligations how are they going to pay genuine Car Insurance claims. Really worried if I have to make a claim.”

Helpful Report

Posted 7 years ago

“I telephoned to change my car details, from an old Rover 45 of virtually no value to a brand new Skoda Octavia and they could not do it. First it did not appear on their system, then it did but because it was new they had no way of covering it because they had no details of the risk. They then said the premium would be £10,000 and I offered to pay that until they had had a chance to get it underwritten but they then said they could not do it because they had a premium limit of £3,000. I then spoke to Megan, a supervisor, who told me they could not insure it because it was a new model. It is simply the latest update of a car which is on the road in thousands in this country and around the world. Megan suggested I tried another company. I did and had what I needed in just a few minutes.”

Helpful Report

Posted 7 years ago

“Honestly, probably the worst insurance company I have ever done business with. My experience has taught me that Rias only has their own pockets in mind. Fine considering it's a business, however when you pay for insurance, you expect a certain calibre of service in regards to the assistance provided. The information sharing is poor between departments making phone calls extremely frustrating. The level of interest in trying to assist you with your case is low. The ability to problem solve and resolve issues for customers is near to none-existent, and the excuse that a department is behind with their work is not acceptable considering we all have a life to get on with. If my policy involved being the recipient of false promises, I would have given Rias a 5 star rating hands down. You can really see why people take the gamble of not having insurance, because even when you have it, you're just legally in the same boat in claim situations. Thanks Rias for taking my money and providing a lack of good customer service. Top! Should have stuck with Admiral...lesson learnt.”

Helpful Report

Posted 7 years ago

“I bought my car insurance following a quote via confused.com. I made sure to submit No claims proof on my account (uploading a picture of the relevant document) and also by post, just to be sure that they receive my No claim proof within the expected period of time (11 days). I went away on holiday, and on my return I received an information about my insurance being cancelled as I apparently didn't submit No claims proof. When I got in touch with them to clarify all this, they didn't listen and were generally very unhelpful and not interested. What was supposed to be a good deal turned out to be a more expensive option, costing me not only the money but time and stress. I really advise to be very careful when choosing them as insurers. I am extremely disappointed, this is the first time I had such a bad experience with an insurance company. I feel I was cheated.”

Helpful Report

Posted 7 years ago

“I called to give a change of address and after 10 mins waiting for customer service I was told it would be £25 to change it or I had to do it online. You have just lost a customer and I shall ensure all my friends and colleagues know this.”

Helpful Report

Posted 7 years ago

“Customer service”

Helpful Report

Posted 7 years ago

“I brought car insurance following a quote via compare the market. Paid in full for the year and then 2 days later received several emails asking for proof of no claims which I'd already sent. I called them to query it and they said they needed another £252.00 to insure me for an accident two years earlier.... that I had declared within my quote! So I then consequently cancelled my insurance as it was ridiculous and had to pay a cancellation fee. I hadn't lied to them I'd declared an accident where I was at fault and the moment I paid and took out the insurance they increased the premium and said my insurance was invalid until I paid. I'd rather walk to walk than give these sharks any money. Now insured with another company and no problems at all AVOID!!!! Only got one star for the helpful customer service man who waived my admin fee”

Helpful Report

Posted 7 years ago

“Tried to change over from my old car to new car, as my car was a new Toyota they wouldnt even contemplate insuring it! This was after trying online to change and told if I did over the phone they would charge, even though their systems could not pick up the new car, then after 30 minutes sorting out was told they couldnt insure me. Not very helpful company at all would never use this company.”

Helpful Report

Posted 7 years ago

“Couldnt get the policy dates right even after 3 calls”

Helpful Report

Posted 7 years ago

“They are Gouging Pensioners by charging over 3 times the average - AVOID!! -- I just found out my 88 year old mother is paying £459.93 per year for home insurance. I only pay Admiral £135.64 for a holiday home of very similar value and property type which is unoccupied for 3 weeks of the month. I called Rias and spoke to a guy called George in Customer Service who offered no explanations or anything as to why they are taking advantage of a lady who is nearly 90. A quick look on the web reveals that RIAS is bad news I recommend anyone using them and especially if there are elderly family members check the price VERY, VERY, CAREFULLY!!”

Helpful Report

Posted 7 years ago

“This firm is carrying out serious illegal practices. I bought 1 year's insurance in 2016 and paid a one off fee as I don't want to pay in installments. When it got to May 2017 I went on line to Compare the Market and found a much cheaper policy with another company with exactly the same cover as RIAS provided. It is obvious that anyone would go for the cheaper option so I bought a year's cover with the new company. On 8 August 2017 I came home from work to find a threatening letter in my letter box demanding also £50. If I didn't pay the demand within 7 days RIAS would send a debt collector to my property. I am a pensioner but I also work for Citizens Advice full time at present. I phoned RIAS this morning on 0800 068 1641 (a free number). I spoke to a team manager there and told her that I thought the whole thing was a scam and as I worked for Cit.A. would raise this matter with higher authorities including the Ombudsman. I told the young lady that in all the time I have been buying home insurance and car insurance I have never ever come across a company who charges them a fee for cancelling their insurance with them. RIAS Insurance needs to be very very careful what they are doing to their customers. I advise anyone that has had a bad experience with this company to get in touch with Cit.A and do not pay money up front until you have received full advice on the matter. What RIAS is doing is outside the law and should be stopped.”

Helpful Report

Posted 7 years ago

“Arrogrant and rude staff provided me with me incorrect and inconsistent information. I have never come across such an incompentant”

Helpful Report

Posted 7 years ago

“I am 65 years old my car is 10 years old they would to insure me .what is wrong ?????”

Helpful Report

Posted 7 years ago

“Claimed for damage to roof. Claims adjuster came three days after appointment day due to daughter being hit with cricket ball while playing in torrential rainfall. After making numerous excuses including a photo taken from more than 30 metres away he rejected my claim. Roofer's later came and after a proper examination told me that tile's were cracked either due to storm or seagull's repeated landings. I then submitted a claim for water damaged furniture in my bedroom. I was told that because the furniture was fitted it was classed as buildings not contents and therefore had already been rejected. Using this criteria I've worked out that only my sitting room is covered as all other rooms also have fitted furniture. Don't touch this shower of xxxx with a bargepole. George Sampson”

Helpful Report

Posted 7 years ago

“Wankers nothing else to add”

Helpful Report

Posted 7 years ago

“Very difficult to deal with. They used erroneous data to link me to a non fault claim on another policy on which I was a named driver. Repeated calls and documents from the other insurer could not get this straight. In the end I was forced to pay the increased premium to secure the insurance. You get caught between different departments who don't communicate properly. They have promised to refund me when the information is sorted out. We will see. And now two weeks later a letter saying because of my unpaid balance of £0.00 (Yes really) that they are cancelling my insurance, with a warning of the legal implications of this. 20 minutes on hold to get through to be told this was an error (You don't say). And that I am insured. Had to escalate to get them to agree to put that in writing. I hope I don't get a claim.”

Helpful Report

Posted 7 years ago

“For customer complaints, email accountseniors@rias.co.uk for prompt reply.”

Helpful Report

Posted 7 years ago

“I cancelled my house insurance on May 22nd but the direct debit of £360 was taken on The 1st of June. It still has not been refunded .”

Helpful Report

Posted 8 years ago

“Poor service, if you want to make a claim, be prepared to be pro-active. There not interested in paying out. Get onto the phone constantly otherwise youll never hear from the processed claim. Despite assurances they will keep you updated, they never get in contact. Alls they are interested in is your MONEY! AVOID LIKE THE PLAGUE!!!!”

Helpful Report

Posted 8 years ago

RIAS is rated 4.0 based on 1,474 reviews