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RIAS Reviews

4.0 Rating 1,462 Reviews

76 %

of reviewers recommend RIAS

Company Reviews

4.0

Based on 1,462 reviews


Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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customerservice@rias.co.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Even I got the chipset price from them, switch to that insurer is disaster. I bought policy from them 10/04. Policy should start 24/04. 13/10 they asked to send them proof of NCD, which I did uploading renewal letter from previous insurer. 25/04 I forward them Proof of NCD email from my previous insurer and 27/04 (3 days after policy started and 17 days as bought) I receive email with warning that my policy can be cancelled as proof of NCD not valid. It is not valid as there are no address (CAR insurance). I call to customer service, they advise to ask previous insurer to send me proof of NCD by post to have address on letter. I call my previous insurer, they say they not send letters by post but can approve it by phone. So I call back to RIAS, they ask phone number of my previous insurer, call the while I am on line and finally, after hour on the phone my NCD confirmed. But it isn't end yet. My NCD confirmed as 11 years, but on RIAS paperwork I see only 9 years. I need to call customer Services again.”

Posted 6 years ago

“I had taken out car insurance out at the beginning of March to start on 22nd March, on the 10th April i received a letter from Rias saying your insurance is cancelled from 5th April because you never returned documents to us, I had just returned from a 250 mile round trip to Norfolk from 8th-10th April. In a panic i phoned Rias and was told i never replied to a letter to return proof of no claims, i explained i never received letter, she says can you send proof of no claims on your smartphone, which i did, I'm thinking thank god this is getting sorted, after all i have driven 250 plus miles with no insurance. After 90 minutes on the phone to Rias the lady on the end of the phone says i'll get your quote now, what i say, i want my cover from march 22nd not new cover i could have had my car taken off of me for no insurance, i never received letter or even the policy, she says i can't help you, but i will quote you now, she tries to quote me but computer says sorry can't quote. In short i think Rias is a disgrace, and i am going to take them to the ombidsman”

Posted 7 years ago

“Poor customer service and unjustified costs. Have recently changed a modest Mercedes for a high performance car which RIAS/Ageas were unable to insure. RIAS/Ageas charged me £60.99 to cancel, yes cancel, the policy even though it was their underwriting conditions that prevented them insuring the replacement vehicle. This was on top of a £40 charge two weeks earlier to add a temporary driver for a long distance one day trip. As far as I am concerned this is unjustified and unacceptable and would encourage drivers to avoid this insurer. For drivers over 55 there are other insurers who do not adopt sharp practice. I a not a person who normally post negative reviews but felt compelled to do so in view of this example of extremely poor customer service.”

Posted 7 years ago

“Claim still not settled after 5 months. Claim was handled by what was described as a Loss Adjuster but was actually Claims Services who handles all claims for RIAS and whose job appears to be to pay as little as possible. Please note that claims for jewellery items are valued by what the 'Loss Adjuster' described as an 'independent' valuer who is actually Hallmark, a Company who gives 35% discount to them so hardly independent. You are therefore offered vouchers for Watches of Switzerland, Goldsmiths or Mappin and Webb (only Goldsmiths were local to me). The alternative is a cash settlement reduced by 35%. Claims Services are very unprofessional preferring to discuss your claim over the telephone and had to be requested to put their offer of settlement in writing. I will not be renewing my insurance cover with RIAS and would advise anyone thinking of doing so to think again.”

Posted 7 years ago

“Its not how 'nice' they are when they're taking your money its how efficient and helpful they are when making a claim. Sadly RIAS was lacking. Avoid like the plague.”

Posted 7 years ago

“We have had a home insurance policy with rias for many years. Unfortunately we had a burst pipe in our bathroom which has caused considerable damage to carpets, floors and ceilings. We were told today that we have to pay an excess of £250 for each thing that's damaged totalling £700 !!!! It's absolutely disgusting. Will not advise anyone to take out insurance with yourselves. It's been extremely stressful a day you've not been very helpful at all.”

Posted 7 years ago

“Had to phone 5 times over three weeks to change an item on my home policy before renewing. Each time there customer services said 'cant give you a price as we have IT problems' until one lady sorted for me.”

Posted 7 years ago

“Tryed to renew my car insurance haveing had a quote before xmas not taking the hoilday into consideration and now quoting considerably more so angry”

Posted 7 years ago

“disappointed they don't look after there customers”

Posted 7 years ago

“Our mum was a loyal customer for several years, and never made a claim. Sadly she passed away a few weeks ago and can no longer drive (obviously ). We called Rias , and despite this being a very difficult time for us, we were told we would have to pay a cancellation fee !! Seriously ?! No condolences or sensitivity , and a cancellation fee . We are not cancelling through choice , or to go elsewhere, but because mum will not need the policy , clearly. We will not be recommending this company, but will however pass on how greedy and unhelpful they are. Also before anyone considers the above reviews, search all the other reviews elsewhere because they are all 1 or 2 star .”

Posted 8 years ago

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Hi, thank you for your comments. We are sorry to hear of your recent loss and please accept our condolences. If you would like to discuss your comments, please contact a member of our Customer Service team on the above email, we would be more than happy to help you. Kind regards The RIAS Team.

Posted 8 years ago

“I wish RiAS had stop to many unwanted mail which made me overlook the important mail”

Posted 8 years ago

Read RIAS Reviews

Hi, thank you for your comments. We are sorry to hear of your recent experience. If you would like to be removed from our mailing list, please contact a member of our Customer Service team on the above email, we would be more than happy to help you. Kind regards The Rias Team

Posted 8 years ago

“I have not just bought a new Insurance Policy from you. I have had a policy with you since 19th of April 2013 Yours Nigel Swift”

Posted 8 years ago

“I have been very disappointed in respect to enquiries to the main telephone number that were repeatedly directed to the wrong extension numbers where I was kept waiting for long periods, and to no avail. My subsequent email complaint about this was not dealt with adequately, in fact RIAS blamed their sub contractors ( boiler service,) rather than taking responsibility for their own systems.”

Posted 8 years ago

“Please cancel my policy, I'm not paying £55.44 extra for one £200 claim four years or more ago, our only claim in over twenty years.”

Posted 8 years ago

“I've just had an email recently telling me that the car Registration you have is the wrong Registration, on hearing this , I'm very disappointed as I did give you the right information as I did it online & can't understand how this has happened , also with the Easter holidays this has left me with no car , so at the first opportunity I would be very grateful if you would contact me to resolve this matter my TEL NO IS 07447943153 ThankYou”

Posted 8 years ago

“Dialing the recommended premium and expensive phone number to apply for a car insurance is not everyone's case. The lengthy process for going through the "security check" seem to delay (intended?) phone connection rather then going through the actual car insurance first. To make matters worst is putting halfway through the process on hold to listen to music until cutting the line and dialing again and filing a complain! Making the mistake by sending me the web-specific number as my new insurance policy number, e-mail 20 March, 2016 1:08PM, is not helping to sign on to my insurance account. Service?? Hope you can do better, but I'm not impressed. Regards, K Riekemann”

Posted 8 years ago

Read RIAS Reviews

Hi, thank you for your comments. We are sorry to hear of your recent experience. If you would like to discuss your comments, please contact a member of our Customer Service team on the above email, we would be more than happy to help you. Kind regards The RIAS Team

Posted 8 years ago

“INSURANCE FOR THE FIFTY FIVES SAY RIAS WELL AFTER MANY YEARS OF SUBSCRIBING THE BALOON BURST ONE MORNING I RECEIVED A LETTER THAT SEEMED TO SAY FIND SOME OTHER INSURANCE BECAUSE WE DID NOT MAKE MONEY OUT OF YOU I SAID TO MY WIFE ANOTHER 10% I EXPECT BUT NOT SO READ ON YEAR 2015 SUBSCRIPTION £302.00 YEAR 2016 SUBSCRIPTION £470,00 INCREASE £168.00 -APPROX T0TAL PERCENT AGE £180%”

Posted 8 years ago

Read RIAS Reviews

Hi, thank you for your comments. We are sorry to hear of your recent experience regarding your policy documentation. If you would like to discuss your comments, please contact a member of our Customer Service team on the above email, we would be more than happy to help you. Kind regards The RIAS Team

Posted 8 years ago

“Your product is ok - good enough for me to renew. Your phone service was appalling and well beyond what is acceptable. I was kept waiting a long time (15 minutes? - some time since and I didn't make a note but did speak to the supervisor. Good that he rand back. bad that he was unable to say anything but his seniors knew it was a problem and had discussed it that week. This is a fundamental flaw in an online service. The minimum I would expect - if you are determined not to staff adequately -is that after say two minutes I was offered that someone would call back. Present service is like a throwback 10 or 15 years and shows contempt for you customers. I am not a habitual complainer or responder to requests for reviews. Forgotten the statistic for how many people a really disgruntled customer will tell of poor service, but it should worry you.”

Posted 8 years ago

Read RIAS Reviews

Hi, thank you for your comments. We are sorry to hear of your recent experience regarding your policy documentation. If you would like to discuss your comments, please contact a member of our Customer Service team on the above email, we would be more than happy to help you. Kind regards The RIAS Team

Posted 8 years ago

“From Mr. J.E.Davies Policy No. S282384Y Please cancel insurance certificate and Direct Ebit I will not be renewing the policy through RIAS The price of £1536.56 is excessive I am returning the certificate to Ageas by mail.”

Posted 8 years ago

Read RIAS Reviews

Dear Mr Davies, Thank you for your comments. A member of our Renewals Team will be in contact by telephone to discuss your request. Kind Regards, The RIAS Team

Posted 8 years ago

“15 minutes before I could speak to a person. Not good enough.”

Posted 8 years ago

Read RIAS Reviews

Hi, thank you for your comments. We are sorry to hear of your recent experience. If you would like to discuss your comments, please contact a member of our Customer Service team on the above email, we would be more than happy to help you. Kind regards The RIAS Team

Posted 8 years ago

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RIAS is rated 4.0 based on 1,462 reviews