Name: RIAS
Rating: 3.98

“I have just been sent renewal docs today so have not, repeat not, renewed yet. So to be asked to give a review of something that has not happened is plainly absurd and only likely to make me consider taking my business elsewhere.”

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Posted 9 years ago

“The website was unclear regarding accident fault inputting, which resulted in an inaccurate premium being provided and had to be increased at a later date. Additionally, I was advised that we didn't need to provide proof of NCB and just to keep hold of the document when it arrived, so placed no urgency on chasing it up with my last insurer and then received a letter and phone call indicating it was needed within 14 days. When received I forwarded on a Schedule, it was rejected as it had to be a NCB Letter and I explained that it might be difficult for me to receive and send a copy of this within the 10 days that remained as it was Christmas week and mail was slow. This said, my last insurer advised me that normally companies will call each other directly to confirm such matters, and since both The AA and RIAS are underwritten by AGEAS, I presented this solution, but was informed by RIAS that they do not do any ringing around. The issue has now been dealt with, however, I confirm that I shall not ever be using RIAS again and will advise my friends accordingly too.”

Helpful Report

Posted 9 years ago

Hi, thank you for your comments. We are sorry to hear of your recent experience. If you would like to discuss your comments, please contact a member of our Customer Service team on the above email, we would be more than happy to help you. Kind regards The RIAS Team

Posted 9 years ago

“No two for one cinema tickets through compare the market as promised”

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Posted 9 years ago

“The reason I have rated this as poor is that I was told that I would receive the two for one cinema ticket offer through compare the market, I have not received any confirmation of this.”

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Posted 9 years ago

“Website worked fine but subsequent communications with any and everyone at RIAS was a total nightmare. Rang 3 times and never managed to get through to Customer services, despite repeatedly being "put through to the right department"! Eventually I gave up and cancelled my policy.”

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Posted 9 years ago

“All I wanted to do was change my car details. It took all day & approx 4 hours on the phone. Was transferred to 3 different people. Was told I would be called back 3 times and wasn't. Had my policy cancelled by accident & was charged a cancellation fee of £35 as well as an admin fee of £25 for the initial change over. In the end everything was cancelled and I got a cheaper quote online! Started this at 9am and was finally covered by 7pm!”

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Posted 9 years ago

“I have never had so much trouble with supplying proof of no claims! Very poor.”

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Posted 9 years ago

“I WOULD LIKE TO KNOW WHY MY HOUSE CONTENTS RENEWAL WAS £120+ EVEN THOUGH I HAVE BEEN WITH YOU FOR MANY YEARS, AND I GO ONLINE AND GET THE SAME COVER FOR £40.61 ? I HAVE THIS MORNING PHONED THE FINANCAIL OMBUDSMAN AND EXPLAINED THE SITUATION AND THEY HAVE INFORMED ME THAT I HAVE GET IN TOUCH WITH YOU WHICH I AM KNOW AND SAY THAT I HAVE BEEN MIS-SOLD HOME CONTENTS INSURANCE FOR OVER A DECADE, HAS YOU HAVE SOLD ME £50,000 HOME CONTENTS INSURANCE FOR £40.61 YET ON MY RENEWAL YOU WANTED £120+ THAT IS TREBLE. THE F.O.S WANT ME TO EMAIL THEM YOUR REPLY AND THEN THEY WILL OPEN A CASE. YOURS David Potts”

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Posted 9 years ago

“sent email to wrong person. Requested proof of no claims discount, already sent. Requested proof on renewal of previous company, already sent.”

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Posted 9 years ago

Hi, thank you for your comments. We are sorry to hear of your recent experience. If you would like to discuss your comments, please contact a member of our Customer Service team on the above email, we would be more than happy to help you. Kind regards The RIAS Team

Posted 9 years ago

“I was given a RIAS Buildings and house content insurance quote via the Moneysupermarket website. As I was unable to purchase through the website I phoned the RIAS call centre. I was told I would have to pay more than the quoted price but the reason given was unfounded. I complained to RIAS a week ago but still haven't had a response.”

Helpful Report

Posted 9 years ago

Hi, thank you for your comments. We are sorry to hear of your recent experience. If you would like to discuss your comments, please contact a member of our Customer Service team on the above email, we would be more than happy to help you. Kind regards The RIAS Team

Posted 9 years ago

“Still not received my policy”

Helpful Report

Posted 9 years ago

Hi, thank you for your comments. We are sorry to hear of your recent experience. If you would like to discuss your comments, please contact a member of our Customer Service team on the above email, we would be more than happy to help you. Kind regards The RIAS Team

Posted 9 years ago

“I originally accepted and paid for my insurance online, only to receive an e mail to say that their had been technical issue and payment had not been made. I contacted your company and was told that payment had not been received. I then contacted my bank, who informed me that the payment had had left my account. I then recontacted your company and was informed that the payment had now been paid. Some days later I received a letter requesting proof of my no claims discount, which I duly sent off. I later received an email informing me that your company had received the proof and all was in order. Today I had received another, this time to "DEMAND" to send proof of my no claims, or you will cancel my insurance! This is fast becoming a very bad experience and maybe I should have stayed with my previous insurer.”

Helpful Report

Posted 9 years ago

Hi, thank you for your comments. We are sorry to hear of your recent experience. If you would like to discuss your comments, please contact a member of our Customer Service team on the above email, we would be more than happy to help you. Kind regards The RIAS Team

Posted 9 years ago

“Appalling and rude customer service from Hayley in the renewals team. I tried to get hard copy of my policy sent and inadvertently went through to renewals. Hayleys response was terrible. I tried sone of your other depts inc customer service. Whilst they werr polite they cldnt help as they were running 2 different systems. I still dont have a paper copy of my policy and my online login details have failed also. It wont accept my web reference number or my policy number. Unless this is resolved i intend to share my experience on social media and through my contacts at Saga.”

Helpful Report

Posted 9 years ago

Hi, thank you for your comments. We are sorry to hear of your recent experience. If you would like to discuss your comments, please contact a member of our Customer Service team on the above email, we would be more than happy to help you. Kind regards The RIAS Team

Posted 9 years ago

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

RIAS Reviews