RIAS Reviews

Name: RIAS
Rating: 3.97

4.0 Rating 1,478 Reviews

76 %

of reviewers recommend RIAS

Company Reviews

Questions

Metrics

4.0

Based on 1,478 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Email:

customerservice@rias.co.uk

Write Your review

Tell us how RIAS made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good Service”

Helpful Report

(Car Insurance) - Posted 8 years ago

“Well to start with they got my new car reg wrong. 2nd they got policy start date wrong paid an additional premium and the letter stated no change in premium. Dont advise anybody to use these useless people.”

Helpful Report

Posted 8 years ago

“Very easy and competent”

Helpful Report

(Car Insurance) - Posted 8 years ago

“It was all easy to arrange, which is all that is required really. It's all most people want i think.”

Helpful Report

(Car Insurance) - Posted 8 years ago

“Very good reputible company, 100% satisified.”

Helpful Report

(Home Insurance) - Posted 8 years ago

“My policy was increased by just over £100 due to a minor incident that was not my fault. The other party falsely claimed “whiplash “. After many months it was concluded I was not responsible and the full amount has been refunded to me. Well done Rias.”

Helpful Report

(Car Insurance) - Posted 8 years ago

“Had a accident which wasn't my fault and it was sorted out in no time”

Helpful Report

(Car Insurance) - Posted 8 years ago

“It was just easy which is great.”

Helpful Report

(Car Insurance) - Posted 8 years ago

“Avoid buying from this company. Customer service is terrible. After being 2 days late with forwarding my no claims proof because previous company failed to send me, this company cancelled my policy , even though I had it to forward to them. Wouldn't except it and told me to go elsewhere. I had trouble getting excepted from a few insurance companies and it cost me over £100 more. After 32 years of purchasing insurance, I feel very upset at being treated like this. It's not as though I failed to pay an installment or something, I pay in full. Disgusting service.”

Helpful Report

Posted 8 years ago

“Good deal on car insurance, fortunately I have not had to make a claim, so cannot give detailed review.”

Helpful Report

(Car Insurance) - Posted 8 years ago

“Efficient and easy to deal with, short wait times on phones. I did start a claims process for a damaged TV but decided to upgrade the new TV and not go with the new for old. They were moving very quickly to settle the claim when we cancelled the process.”

Helpful Report

(Home Insurance) - Posted 8 years ago

“The customer service member that dealt with my case was arrogant, unprofessional and unhelpful.”

Helpful Report

(Car Insurance) - Posted 8 years ago

“Con artist, will never agree to cooling off period. Don't even think about it.”

Helpful Report

Posted 8 years ago

“Excellent!”

Helpful Report

(Car Insurance) - Posted 8 years ago

“You took my money 6days before the due date I telephoned to cancel but you sent out the documents this made me extremely anxious and worried I had diffficulty with your phone line with all the options I will not be insuring with you again”

Helpful Report

Posted 8 years ago

“Absolutely experience and customer service. Call centre Staff kept me holding on to different times for 32 mins..and 13 minutes...Got stuff wrong...asked the same question twice. I was told I would be called back, ended calling them back. Practically called be a liar 're amount of e.mail and letters they sent me. Then one guy admitted yes there were discrepancies! Someone recommended RIAS to me...!!!!”

Helpful Report

Posted 8 years ago

“The service was great and staff where very helpfull in answering the question i need answered”

Helpful Report

Posted 8 years ago

“Changing to them from lloyds bank due to price, evidence of no claims very hard for them to understand even though lloyds phoned them and explained I had not made any claims since buying the car,person I spoke to amazingly rude and was very tempted to change my mind and stay with lloyds but as I had been recently widowed could not afford the extra money.”

Helpful Report

(Car Insurance) - Posted 8 years ago

“Very satisfied customer”

Helpful Report

(Car Insurance) - Posted 8 years ago

“Awful. Wouldn’t accept no claims discount as was older than 2 years because I hadn’t owned a vehicle for that period. Didn’t tell me this when I took out policy. Wanted to charge an extra £400 to continue policy.”

Helpful Report

(Car Insurance) - Posted 8 years ago

RIAS is rated 4.0 based on 1,478 reviews