RIAS Reviews

Name: RIAS
Rating: 3.98

4.0 Rating 1,462 Reviews

76 %

of reviewers recommend RIAS

Company Reviews

Questions

Metrics

4.0

Based on 1,462 reviews


Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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customerservice@rias.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was amazed at the speed and efficiency in setting up my policy .. not to mention the great quote. I would recommend anyone to give RIAS a try ... you may just be surprised?”

Helpful Report

(Car Insurance) - Posted 6 years ago

“I bought my car insurance following a quote via confused.com. I made sure to submit No claims proof on my account (uploading a picture of the relevant document) and also by post, just to be sure that they receive my No claim proof within the expected period of time (11 days). I went away on holiday, and on my return I received an information about my insurance being cancelled as I apparently didn't submit No claims proof. When I got in touch with them to clarify all this, they didn't listen and were generally very unhelpful and not interested. What was supposed to be a good deal turned out to be a more expensive option, costing me not only the money but time and stress. I really advise to be very careful when choosing them as insurers. I am extremely disappointed, this is the first time I had such a bad experience with an insurance company. I feel I was cheated.”

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Posted 6 years ago

“have dealt with the company who underwrite RIAS policies before and fount them excellent.”

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(Car Insurance) - Posted 6 years ago

“good service setting up policy and on required alteration”

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(Car Insurance) - Posted 6 years ago

“Good”

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(Car Insurance) - Posted 6 years ago

“My insurance claim was handled quickly and efficiently as it was a little complicated as had no part in this claim against a third party”

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(Car Insurance) - Posted 6 years ago

“I have not been in touch since I insulted with them. I have had no need to.”

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(Car Insurance) - Posted 6 years ago

“this is the worst insurance provider i have had in 30 years of driving”

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(Car Insurance) - Posted 6 years ago

“Ok”

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(Car Insurance) - Posted 6 years ago

“This company is very good to insure with.”

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(Car Insurance) - Posted 6 years ago

“Change car mid through my policy no problem straight forward didn’t go up so easy to do thank you again.Lets hope it doesn’t go up when iam looking to renew.”

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(Car Insurance) - Posted 6 years ago

“I called to give a change of address and after 10 mins waiting for customer service I was told it would be £25 to change it or I had to do it online. You have just lost a customer and I shall ensure all my friends and colleagues know this.”

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Posted 6 years ago

“Customer service”

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Posted 6 years ago

“Straightforward and uncomplicated. Everything done on line quickly and efficiently. If next year's premium is reasonable I will most definitely use RIAS for 2018.”

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(Car Insurance) - Posted 6 years ago

“very pleasant and helpful and quoted me a fair price”

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Posted 6 years ago

“I find rias insurance a reliable and honest company. I’m very honoured and happy to be there customer, I hope I’ll spend with them many years.”

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(Car Insurance) - Posted 6 years ago

“I felt so guilty when I scraped another car in a carpark on the VERY FIRST DAY of my new policy, but I was put at ease when I reported the incident.”

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(Car Insurance) - Posted 6 years ago

“I brought car insurance following a quote via compare the market. Paid in full for the year and then 2 days later received several emails asking for proof of no claims which I'd already sent. I called them to query it and they said they needed another £252.00 to insure me for an accident two years earlier.... that I had declared within my quote! So I then consequently cancelled my insurance as it was ridiculous and had to pay a cancellation fee. I hadn't lied to them I'd declared an accident where I was at fault and the moment I paid and took out the insurance they increased the premium and said my insurance was invalid until I paid. I'd rather walk to walk than give these sharks any money. Now insured with another company and no problems at all AVOID!!!! Only got one star for the helpful customer service man who waived my admin fee”

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Posted 6 years ago

“Each time I have been in contact, the Representative has been very courteous and helpful. I have had all the information needed.”

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(Car Insurance) - Posted 6 years ago

“Good service and helpful when I had a query”

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(Car Insurance) - Posted 6 years ago

RIAS is rated 4.0 based on 1,462 reviews