RIAS Reviews

Name: RIAS
Rating: 3.98

4.0 Rating 1,475 Reviews

76 %

of reviewers recommend RIAS

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4.0

Based on 1,475 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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customerservice@rias.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This firm is carrying out serious illegal practices. I bought 1 year's insurance in 2016 and paid a one off fee as I don't want to pay in installments. When it got to May 2017 I went on line to Compare the Market and found a much cheaper policy with another company with exactly the same cover as RIAS provided. It is obvious that anyone would go for the cheaper option so I bought a year's cover with the new company. On 8 August 2017 I came home from work to find a threatening letter in my letter box demanding also £50. If I didn't pay the demand within 7 days RIAS would send a debt collector to my property. I am a pensioner but I also work for Citizens Advice full time at present. I phoned RIAS this morning on 0800 068 1641 (a free number). I spoke to a team manager there and told her that I thought the whole thing was a scam and as I worked for Cit.A. would raise this matter with higher authorities including the Ombudsman. I told the young lady that in all the time I have been buying home insurance and car insurance I have never ever come across a company who charges them a fee for cancelling their insurance with them. RIAS Insurance needs to be very very careful what they are doing to their customers. I advise anyone that has had a bad experience with this company to get in touch with Cit.A and do not pay money up front until you have received full advice on the matter. What RIAS is doing is outside the law and should be stopped.”

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Posted 8 years ago

“Given clear instructions how to proceed with my claim.The company were to carry out the repairs contacted me very quickly and I had my car uplifted within a couple of days and the courtesy car was dropped off at the same time. My car was returned very soon to advise me that the job had been completed. The work was carried out to a high standard. I would have no hesitation in recommending RIAS to friends.”

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(Car Insurance) - Posted 8 years ago

“My accident was caused by someone hitting me in the rear.( was stationary at the time). The lady concerned admitted liability and was very sorry. I contacted RIAS immediately on 25th July, although they handled the claim efficiently ,they have not contacted me since, and my car is still not repaired completely.”

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(Car Insurance) - Posted 8 years ago

“I found them easy to deal with by phone and a paper copy arrived after a few days”

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(Car Insurance) - Posted 8 years ago

“Arrogrant and rude staff provided me with me incorrect and inconsistent information. I have never come across such an incompentant”

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Posted 8 years ago

“Couldnt get the policy dates right even after 3 calls”

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Posted 8 years ago

“No problem till I sold my car and was stung by the cancellation fee that they wouldn't waive (which Saga had previously done in the same situation).”

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(Car Insurance) - Posted 8 years ago

“I am 65 years old my car is 10 years old they would to insure me .what is wrong ?????”

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Posted 8 years ago

“Claimed for damage to roof. Claims adjuster came three days after appointment day due to daughter being hit with cricket ball while playing in torrential rainfall. After making numerous excuses including a photo taken from more than 30 metres away he rejected my claim. Roofer's later came and after a proper examination told me that tile's were cracked either due to storm or seagull's repeated landings. I then submitted a claim for water damaged furniture in my bedroom. I was told that because the furniture was fitted it was classed as buildings not contents and therefore had already been rejected. Using this criteria I've worked out that only my sitting room is covered as all other rooms also have fitted furniture. Don't touch this shower of xxxx with a bargepole. George Sampson”

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Posted 8 years ago

“When my car was in a collision which was not my fault RIAS quickly sorted finance with the other driver's insurance and had my car repaired straight away, with a courtesy car when needed.”

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(Car Insurance) - Posted 8 years ago

“Very good professional service.”

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(Car Insurance) - Posted 8 years ago

“Wankers nothing else to add”

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Posted 8 years ago

“Use gocompare and save money”

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Posted 8 years ago

“Very difficult to deal with. They used erroneous data to link me to a non fault claim on another policy on which I was a named driver. Repeated calls and documents from the other insurer could not get this straight. In the end I was forced to pay the increased premium to secure the insurance. You get caught between different departments who don't communicate properly. They have promised to refund me when the information is sorted out. We will see. And now two weeks later a letter saying because of my unpaid balance of £0.00 (Yes really) that they are cancelling my insurance, with a warning of the legal implications of this. 20 minutes on hold to get through to be told this was an error (You don't say). And that I am insured. Had to escalate to get them to agree to put that in writing. I hope I don't get a claim.”

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Posted 8 years ago

“For customer complaints, email accountseniors@rias.co.uk for prompt reply.”

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Posted 8 years ago

“I cancelled my house insurance on May 22nd but the direct debit of £360 was taken on The 1st of June. It still has not been refunded .”

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Posted 8 years ago

“There was an error regarding my car insurance, I was concerned my policy would be cancelled. I spoke to a gentleman by the name of Daryl who was very helpful and understanding, Excellent customer service.”

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Posted 8 years ago

“Poor service, if you want to make a claim, be prepared to be pro-active. There not interested in paying out. Get onto the phone constantly otherwise youll never hear from the processed claim. Despite assurances they will keep you updated, they never get in contact. Alls they are interested in is your MONEY! AVOID LIKE THE PLAGUE!!!!”

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Posted 8 years ago

“Cancellation fee incorrect”

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Posted 8 years ago

“Keep getting ' fliers' from RIAS, stating that their car insurance policies start 'from'£160.00 Got a quote for my twelve year old ford focus estate,maximum no-claims-bonus and a clean driving license for fifty years. Lowest quote offered was in excess of £380.00 Would be very interested in finding out, exactly what make and model of car that cover for £160.00 could be obtained. Perhaps examples of this should be made compusury, on their letters.”

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Posted 8 years ago

RIAS is rated 4.0 based on 1,475 reviews