RIAS Reviews

Name: RIAS
Rating: 3.98

4.0 Rating 1,474 Reviews

76 %

of reviewers recommend RIAS

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4.0

Based on 1,474 reviews

Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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customerservice@rias.co.uk

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Anonymous

Anonymous // 01/01/2019

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“My daughter's insurance was cancelled without informing her.”

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Posted 8 years ago

“Even I got the chipset price from them, switch to that insurer is disaster. I bought policy from them 10/04. Policy should start 24/04. 13/10 they asked to send them proof of NCD, which I did uploading renewal letter from previous insurer. 25/04 I forward them Proof of NCD email from my previous insurer and 27/04 (3 days after policy started and 17 days as bought) I receive email with warning that my policy can be cancelled as proof of NCD not valid. It is not valid as there are no address (CAR insurance). I call to customer service, they advise to ask previous insurer to send me proof of NCD by post to have address on letter. I call my previous insurer, they say they not send letters by post but can approve it by phone. So I call back to RIAS, they ask phone number of my previous insurer, call the while I am on line and finally, after hour on the phone my NCD confirmed. But it isn't end yet. My NCD confirmed as 11 years, but on RIAS paperwork I see only 9 years. I need to call customer Services again.”

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Posted 8 years ago

“I had taken out car insurance out at the beginning of March to start on 22nd March, on the 10th April i received a letter from Rias saying your insurance is cancelled from 5th April because you never returned documents to us, I had just returned from a 250 mile round trip to Norfolk from 8th-10th April. In a panic i phoned Rias and was told i never replied to a letter to return proof of no claims, i explained i never received letter, she says can you send proof of no claims on your smartphone, which i did, I'm thinking thank god this is getting sorted, after all i have driven 250 plus miles with no insurance. After 90 minutes on the phone to Rias the lady on the end of the phone says i'll get your quote now, what i say, i want my cover from march 22nd not new cover i could have had my car taken off of me for no insurance, i never received letter or even the policy, she says i can't help you, but i will quote you now, she tries to quote me but computer says sorry can't quote. In short i think Rias is a disgrace, and i am going to take them to the ombidsman”

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Posted 8 years ago

“Poor customer service and unjustified costs. Have recently changed a modest Mercedes for a high performance car which RIAS/Ageas were unable to insure. RIAS/Ageas charged me £60.99 to cancel, yes cancel, the policy even though it was their underwriting conditions that prevented them insuring the replacement vehicle. This was on top of a £40 charge two weeks earlier to add a temporary driver for a long distance one day trip. As far as I am concerned this is unjustified and unacceptable and would encourage drivers to avoid this insurer. For drivers over 55 there are other insurers who do not adopt sharp practice. I a not a person who normally post negative reviews but felt compelled to do so in view of this example of extremely poor customer service.”

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Posted 8 years ago

“Claim still not settled after 5 months. Claim was handled by what was described as a Loss Adjuster but was actually Claims Services who handles all claims for RIAS and whose job appears to be to pay as little as possible. Please note that claims for jewellery items are valued by what the 'Loss Adjuster' described as an 'independent' valuer who is actually Hallmark, a Company who gives 35% discount to them so hardly independent. You are therefore offered vouchers for Watches of Switzerland, Goldsmiths or Mappin and Webb (only Goldsmiths were local to me). The alternative is a cash settlement reduced by 35%. Claims Services are very unprofessional preferring to discuss your claim over the telephone and had to be requested to put their offer of settlement in writing. I will not be renewing my insurance cover with RIAS and would advise anyone thinking of doing so to think again.”

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Posted 8 years ago

“Its not how 'nice' they are when they're taking your money its how efficient and helpful they are when making a claim. Sadly RIAS was lacking. Avoid like the plague.”

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Posted 8 years ago

“We have had a home insurance policy with rias for many years. Unfortunately we had a burst pipe in our bathroom which has caused considerable damage to carpets, floors and ceilings. We were told today that we have to pay an excess of £250 for each thing that's damaged totalling £700 !!!! It's absolutely disgusting. Will not advise anyone to take out insurance with yourselves. It's been extremely stressful a day you've not been very helpful at all.”

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Posted 8 years ago

“Had to phone 5 times over three weeks to change an item on my home policy before renewing. Each time there customer services said 'cant give you a price as we have IT problems' until one lady sorted for me.”

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Posted 8 years ago

“Tryed to renew my car insurance haveing had a quote before xmas not taking the hoilday into consideration and now quoting considerably more so angry”

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Posted 8 years ago

“disappointed they don't look after there customers”

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Posted 8 years ago

“As an old, poor, computer illeterate, I found the RIAS email quite easy to undestand and the RIAS staff very helpful”

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Posted 8 years ago

“not needed to make a claim thankfully. the initial work on assessing whether to take out the insurance was simple”

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(Home Insurance) - Posted 9 years ago

“Excellent service and advice not too long waiting for right customer service agent thank you”

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Posted 9 years ago

“It was all plain sailing, but please note new e-mail address. jowakeham@hotmail.com Thank you”

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Posted 9 years ago

“Friendly consultant other end of the phone, clear and precise details given together with a speedy service of 20 minutes.”

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Posted 9 years ago

“Very helpful when i phoned to renew my policy for the next 12 months i was not put under any pressure for other products also very polite.”

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Posted 9 years ago

“Operator was very courteous and helpful, all done within five minutes.”

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Posted 9 years ago

“Have recently left your RIAS Motor Insurance after being with you for some very successful years. In Jan 2016 we could not agree renewal terms & agreed to try a change. At the end of the year I will probability make some enquiries. Regards Robert F Ramsay”

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Posted 9 years ago

“Thought the invite to continue my insurance for another year was well presented and whilst the renewal quote was somewhat competitive if next years renewal increases as much as the last two years, might have a rethink!”

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Posted 9 years ago

“I HAVE RENEW MY HOME INSURANCE ON 24th march 2016 UPTILL 04th APRIL 2016 I HAVE NOT RECEIVED MY RENEW PAPER BY MAIL MR S PATEL”

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Posted 9 years ago

RIAS is rated 4.0 based on 1,474 reviews